Experience

UHealthSolutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Adult Protective Services Intake Specialist

  • Sep 2017 - Present



Philips Lifeline

• Medical Equipment Manufacturing
• 400 - 500 Employee

• • Jul 2007 - May 2017

  • Leading a team of Customer Service Representatives in day-to-day activities. • Providing support in managing staff schedules, providing feedback on CSR’s performance for annual reviews and performance improvement.• Serving as an expert resource for all customer facing support staff.• Establish and cultivate relationships with key accounts.• Handling customer escalations

• • Apr 2004 - Jul 2007

  Provided superior customer service with compassion and efficiency responding to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Lifeline’s subscribers and key accounts and from Lifeline’s internal departments. It also demanded equipment troubleshooting expertise and the active reselling of Lifeline’s service(s) to customers who are canceling service.



Entercom Boston

• • Jan 1998 - Dec 2007

  Hosted weekly live on-air radio programs. Original host of "Saturday Night Hairball". Responsibilities included live announcing and promotion of station events, features and programs , as well as engaging with listeners on and off the air. As Music News Editor I co-created, wrote, produced, and edited ad-sponsored daily Music News Updates, which aired multiple each day.

• • Jan 1998 - Dec 2007

  Responsible for creating advertisements that best matched the station-client’s target audience with their desired message. Skills involved included not only the technical facets of commercial production such as voice, editing and script work, but also the ability to collaborate with other production and sales team members in order to fulfill our clients’ goals



WXLO - Citadel Communications

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• On Air Personality

  • Jul 1997 - Apr 1998

  Hosted on-air overnight programs 2-6 times per month Hosted on-air overnight programs 2-6 times per month