George Nwaizu
Front Desk Agent at Beach Rotana Abu Dhabi- Claim this Profile
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English -
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Igbo -
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Yoruba -
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Arabic Limited working proficiency
Topline Score
Bio
Credentials
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Certificate of Cross Training in Learning and Development Department
Beach Rotana Abu Dhabi -
On-Job-Training (Departmental Trainer)
Beach Rotana Abu Dhabi -
Peer Education Training and CIPM (in view)
Chartered Institute of Personnel Management of Nigeria CIPM
Experience
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Beach Rotana
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United Arab Emirates
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Hospitality
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300 - 400 Employee
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Front Desk Agent
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Jun 2022 - Present
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel respected and welcomed• Conduct in Room and Hotel familiarization and assist guests in Hotel activity enquiries/requests• Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and allied information to respond to respond to guest queries• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels• Accurately administer Front Desk cashiering standards and comply with all laid down policies and procedures• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed• Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards Show less
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Guest Service Agent
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Apr 2020 - May 2022
•Responsible for providing documentation needed from guests as a requirement by the government Major Responsibilities: To supervise and ensure the CID data entry has been properly entered to CID system as per country/company policy Taking guests reservations for rooms and restaurants• Speak clearly, distinctly and with a friendly courteous tone• Uses listening skills to put callers at ease and obtains accurate, complete information• Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments • Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events Show less
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Beach Rotana
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United Arab Emirates
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Hospitality
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300 - 400 Employee
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Front Office Personnel- Concierge
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Dec 2017 - Mar 2019
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Providing guests and visitors with high level of product knowledge of the hotel, facilities, hotel promotions, special offers and event happenings in the local area Promote any hotel promotions, outlets and facilities at all times Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure Providing guests and visitors with high level of product knowledge of the hotel, facilities, hotel promotions, special offers and event happenings in the local area Promote any hotel promotions, outlets and facilities at all times
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Gingersnaps LLC (Neelam Group of Companies)
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Jebel Ali Freezone Dubai, UAE
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Sales Associate
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Oct 2015 - Nov 2017
Actively involved in the brand's collections selection and ordering from the Philippines. Second-in-charge of the store's activities. Assists the store in achieving daily, weekly and monthly targets. Creating sales strategies with team members to continuously increase the store's ATV and IPC. Receiving cash and POS transactions from customers. Assists customers in selection of company's products to meet their choices. Receiving store deliveries and merchandising them. Maintaining and developing good relationship with customers through quality services. Assists in all store Administrative duties. Provide management with oral and written reports on customer needs, problems, interests and competitive activities rom competitors. Show less
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Human Resources Supervisor
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Jul 2014 - Jul 2015
My responsibilities include:Recruitment and selection of suitable candidates for the companyHandle training and development needs of the companyPerformance Appraisal coordinationHandle Induction and on-boarding processes for new employeesSupervise daily activities of Human Resources OfficersCompany policies reviews and consolidationHandle Staff disciplinary issuesHandle reward and recognition processesOrganize quarterly health talk for the company in conjunction with Health Maintenance OrganizationsEnsure strict compliance of company policies and procedures amongst employeesAdministration of Promotion/Review letters Show less
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Human Resources Officer
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Aug 2011 - Jul 2014
Responsibilities include:Assist in recruitment and selection processAssist in management of HR data, files and employees' filesInterpreting of Company policies and procedures to employeesTake enquiries of employees in relation to work and seek to resolve their issuesPrepare uniforms and kits schedules for production/purchase and allocation to concerned employeesPreparation and administration of memos and HR related letters (Contract letters, Review letters, Disciplinary letters, Termination letters, etc) Show less
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Education
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2004 - 2008
University of Nigeria, Nsukka
Bachelor of Science (B.Sc.), Education/Biology
Community
