Experience

Babylon

• United Kingdom
• Hospitals and Health Care
• 400 - 500 Employee

• Senior Employee Relations Advisor

  • Mar 2023 - Present

  • Tribunal admin• Advising, supporting and educating line managers on all matters relating to employee relations• Effectively managing cases across all divisions of the UK business up to and including Employment Tribunal level. Cases will include but are not limited to disciplinary, grievance, performance management, probation, short and long term absence• Supporting the business with any OD changes to provide ER advice / support• Taking ownership of developing the tools required to effectively manage employee relations• Assisting with the design and delivery of a training suite for Babylonians at all levels on ER related topics covering, disciplinary, capability, bullying and harassment, discrimination, sickness absence etc. using personal experience to give context to issues, promoting best practice and increasing ER capability across the business• Building relationships with key stakeholders across Babylon to promote good employee relations across the organisation• Maintaining and managing an accurate case log in order to provide data to the business• Triaging Employee Relations inbox and tickets received through the ticketing system• Assisting ER team in managing the HR policy review globally, identifying legal risk or gaps and using your initiative to assist with creating global HR policies that are fit for purpose and scalable• Communicating forthcoming legislative changes in good time for changes to be made / implemented• Working with People Operations and Procurement to support the selection and implementation of new suppliers in this area (e.g. Occupational Health) Show less

• Employee Relations Advisor

  • Aug 2021 - Mar 2023

  • Advising, supporting and educating line managers on all matters relating to employee relations• Effectively managing cases across all divisions of the UK business up to and including Employment Tribunal level. Cases will include but are not limited to disciplinary, grievance, performance management, probation, short and long term absence• Supporting the business with any OD changes to provide ER advice / support• Taking ownership of developing the tools required to effectively manage employee relations• Assisting with the design and delivery of a training suite for Babylonians at all levels on ER related topics covering, disciplinary, capability, bullying and harassment, discrimination, sickness absence etc. using personal experience to give context to issues, promoting best practice and increasing ER capability across the business• Building relationships with key stakeholders across Babylon to promote good employee relations across the organisation• Maintaining and managing an accurate case log in order to provide data to the business• Triaging Employee Relations inbox and tickets received through the ticketing system• Assisting ER team in managing the HR policy review globally, identifying legal risk or gaps and using your initiative to assist with creating global HR policies that are fit for purpose and scalable• Communicating forthcoming legislative changes in good time for changes to be made / implemented• Working with People Operations and Procurement to support the selection and implementation of new suppliers in this area (e.g. Occupational Health) Show less



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• ER Policy Advisor

  • Jun 2020 - Aug 2021

  I was responsible for delivering a customer focussed Advice & Support service, which meets HR Services specification and supports the delivery of the Advice & Support product in accordance with Royal Mail Group policies and process guidelines.Case Management:• Providing initial responses to manager queries regarding Royal Mail employee relations policies including attendance, conduct, bullying & harassment, grievance, family friendly initiatives and other employee relations issues.• Assessing cases in terms of their risk, manager capability and complexity to identify cases that require case management• Ensuring that legal requirements are met and understood by the customer• Providing advice that meets with the customer and the wider business needs.• Delivering a customer focused service that meets customer expectation and achieves the satisfaction target each month• Ensuring that comprehensive case notes are recorded in an accurate and timely manner• Coaching, supporting and developing managers at all levels to improve the quality of employee relations casework across the business.Case Advisor:• Working proactively to identify high risks cases which may warrant case management support. • Ensuring that legal requirements are met and understood by the customer. Where necessary, engaging with Legal suppliers in order to resolve sensitive and complex casework.• Ensuring that comprehensive case notes are recorded in an accurate and timely manner. Ensuring that the CRM system is kept updated and accurately reflects the advisor caseload and level of case management.• Coaching, supporting and developing managers at all levels to improve the quality of employee relations casework across the business over the long-term. Show less

• Employee Case Management Team Advisor

  • Aug 2019 - Jun 2020

  This role was within the HR Advice Centre, HR Shared Services, Royal Mail. As a customer service advisor I was responsible for providing effective case management of Bullying & Harassment, Appeals, National Appeals Panels, Complaints, Just Say It, Employment Tribunals, Subject Access Requests and Early Conciliation.



UCCF: The Christian Unions

• Non-profit Organizations
• 1 - 100 Employee

• UCCF Relay Worker

  • Aug 2018 - Jul 2019



Cera

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Summer Intern

  • Mar 2018 - Mar 2018

  Work experience with a focus on recruitment. Work experience with a focus on recruitment.



Cera

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Summer Intern

  • Jul 2017 - Jul 2017

  2 week internship. 2 week internship.