Experience

Altron Bytes

• IT Services and IT Consulting
• 1 - 100 Employee

• Technician

  • Sep 2019 - Present

  Be productive based on the calls allocated to them. • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). • Maintain and manage sufficient boot stock. • Complete administration within time frames as per policies. • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Show less



ATM Solutions

• South Africa
• Banking
• 300 - 400 Employee

• Field Service Technician

  • Jan 2017 - May 2019

  Maintain and improve ATM uptime of 96.5% for CIT sites and 88% for Merchant sites o Timeous attendance to callout calls o Timeous repairs of ATM’s in the designated areas o Weekly servicing of low performing sites o First time resolution on callout sites no repeat calls • Ensure quality of new switch-no’s o Programming and configuring of new sites within the prescribed 3 days of the SLA’s o Conducting client training • Time management o Adhering to working hours, including weekend duty hours o Liaising with dispatching team in arranging for CIT crew site meetings • Maintain tools of trade o Ensure your vehicle is clean at all times and compliance with vehicle reward incentive rules o Maintain company standard in regards to your tool bag, cellphone, laptop, GPS etc • Stock management o Ensure optimum boot stock o Book in faulty parts and replace with fixed parts o Ensure backup dispensers are available and in good working order at all times • Admin o Complete all job cards timeously o Complete down time report monthly o Complete monthly stock take report and submitted before the end of each month o Ensure open Fiserv tickets are managed at a minimum • Comply with assigned project deadlines to SLA per project (EMV project priority) • Follow field policy and procedures in regards to vehicle usage, cellphone usage, petrol card and tools of trade. Show less



MBM Resources Management

• Kimberley, Northern Cape, South Africa

• Level one on-site support technician

  • Oct 2014 - Oct 2015

  Printer Support • Installation of Xerox & HP printers • Troubleshooting hardware and software problems • Maintaining & servicing printers • Carry in repair • Attending field fault calls • Installation of printer drivers and software • Scan to email & folder set-up Fault diagnosis and repairing of printers Printer Support • Installation of Xerox & HP printers • Troubleshooting hardware and software problems • Maintaining & servicing printers • Carry in repair • Attending field fault calls • Installation of printer drivers and software • Scan to email & folder set-up Fault diagnosis and repairing of printers



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• Junior desktop

  • 2012 - 2013