Experience

Capita Remediation Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2018 - Present

  - Answering all telephone calls from customers in a professional manner and ensuring calls are in line with all required quality standards. -Taking responsibility for my own learning and development ,keeping up to date with all policy ,procedural and regulatory developments . -Reporting any issues ,risks as well all call escalations to the line manager and quality advisers. -Handling Customer Complaints ,in line with the Financial Ombudsman (FOS) ,ensuring that all customer complaints were dealt with effectively ,fairly and appropriately .Where necessary ,escalating the complaint to the relevant departments . -Working as part of a telephony team for Capita's Client Clydesdale-Yorkshire Bank (CYBG) ,dealing with business customers who are participating in the RBS business banking switching scheme . Show less



Talk Direct Leeds Ltd A franchise of O2 Mobile Network

• Store Guru

  • Jan 2018 - Aug 2018

  -Resolved Customer's Technical queries and explained issues in a way the customer will understand.-Educated and inspired customers about technology ,sharing knowledge and information with customers.-Took part in community events ,to build trusting relationships with customers and provide insight to the various O2 products and services .- Trained other staff members on the technical specifications of O2 products (phones, tablets, etc) ensuring all team members had an up to date knowledge of all the relevant products. Show less

• Sales Assistant

  • Mar 2017 - Dec 2017

  -Approached and Converted customers to the O2 network using O2's Customer's Excellence Framework.-Helped the store achieve it's set KPIS (Targets )-Sold Both business and consumer contracts to customers in a friendly manner ,ensuring the customer was satisfied at the end of each sale.-Consistently high customer feedback forms.



Total Cover Catering ltd

• Catering Assistant

  • Nov 2016 - Feb 2017

  -Worked as a cater for an agency in various environments including hotels ,football stadiums ,golf clubs and racecourses. -I did various catering roles including waitering ,kitchen potter ,bar staff e.tc. -Worked as a cater for an agency in various environments including hotels ,football stadiums ,golf clubs and racecourses. -I did various catering roles including waitering ,kitchen potter ,bar staff e.tc.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2016 - Oct 2016

  - A four week placement program provided by Vodafone in cooperation with the Prince's Trust. -Learning about how to serve customers as well as provide professional support and advice. -Working with and providing support to the other store members and store managers - A four week placement program provided by Vodafone in cooperation with the Prince's Trust. -Learning about how to serve customers as well as provide professional support and advice. -Working with and providing support to the other store members and store managers