Experience

Club Car

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Technical and Warranty Services Leader

  • Jan 2013 - Present

  Club Car Jan. 2013 to Present Regional Technical Services Team Leader-Evans, GA • Leading Technical & Warranty Representatives in region. • Provide technical and warranty support to Regional Managers, territory managers, and channel representatives to include finalizing sales, resolve quality/product performance issues. • Evaluate channel partner technical/warranty expertise, service methods, and quality of service. • Manage all communication for technical and warranty support. • Implement warranty policies and maintain all warranty documents. • Manage internal/external claim processing to include Service Manager Reviews and Level of Authority warranty claims. • Manage and negotiate dispute settlements form channel. • Onboard new channel partners/ conduct orientation sessions to ensure awareness and compliance on Club Car policies and procedures. • Facilitate channel partner technical/warranty trainings (webcasts). Show less



Club Car, LLC

• Regional Technical Manager

  • Jan 2008 - Jan 2013

  I manage technical issues, service parts sales and issues, and warranty issues for 80 CCL Dealers, 9 CCL Distributors, and 1 OEM Service and Sales Branch throughout the following states. CA,AZ,NV,UT,ID,OR,WA,HI. • Channel management within assigned territory. • Channel service parts spend audits. • Technical product training. • Warranty claims processing. • GC storage drawing specialist. • Leading field service teams. • Evaluate and report on preventive maintenance requirements at customer locations. • Audit best practices and develop control plans for improvement. Show less



Club Car

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Branch Service Manager

  • Feb 1998 - Feb 2000

  • Managing road service technicians.• Creating weekly rotating schedules for internal/external technicians.• Create control plans to reduce warranty build up.• Conduct customer visits in support of sales.• Customer retention.• Create FIFO environment for customer repairs.• Budget and financial reconciliation.

• Branch Service Technician

  • Aug 1995 - Feb 1998

  • Manage service accounts at customer locations.• Advise accounts of preventive maintenance best practices

• Manufacturing Technician

  • Jan 1991 - Aug 1995

  • Machine press• Lathe operator• Powertrain team• Accessory add-on specialist



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Army Airborne

  • Aug 1987 - Aug 1990

  I was a section cheif in 1/33 FA 2nd AD. • Primary Leadership Development Course Completed - 1988 • Basic Non-Commissioned Officers Course completed - 1989 I was a section cheif in 1/33 FA 2nd AD. • Primary Leadership Development Course Completed - 1988 • Basic Non-Commissioned Officers Course completed - 1989