George Louris
VP Of Technology - Managed Services | IT Service Delivery | IT Support | IT Outsourcing at Marcum Technology- Claim this Profile
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Bio
Frederick Johnson
George is a hard charging, no nonsense technical executive with years of experience in creating value for clients and our stakeholders. But beyond that he is compassionate, easy to work with and a trustworthy partner to build and operate a business with. His leadership style is collaborative, communicative and frictionless. I thoroughly enjoyed working with George and sincerely hope it will not be the last time. Any organization would be very lucky to have him!
Pamela Davis
I had the pleasure of working for and with George for 7 years. During that time, he was an excellent mentor to myself and many others, and when it comes to in-depth knowledge of IT support models, I have met very few people with his level of expertise.
Eric Picht
George is a highly-motivated and active leader. He has studied, understands, and puts into practice the drivers of profitability and corporate achievement. His years of experience in Service Delivery have honed his focus on essential customer needs … and the means and methods to deliver them. He is skilled in team building and in the short time we have worked together, George established a reliable and competent leadership team. He leads by example, working hard … yet efficiently, on the highest priority objectives. He consistently recognizes and reinforces positive behaviors in others, while smoothly and professionally addressing opportunities for improvement. I have found George to be a reliable sounding board for ideas and guidance, especially when dealing with challenging situations and relationships. It has been a pleasure working with him. George has a positive and upbeat approach to life that is refreshing to all those around him!
Frederick Johnson
George is a hard charging, no nonsense technical executive with years of experience in creating value for clients and our stakeholders. But beyond that he is compassionate, easy to work with and a trustworthy partner to build and operate a business with. His leadership style is collaborative, communicative and frictionless. I thoroughly enjoyed working with George and sincerely hope it will not be the last time. Any organization would be very lucky to have him!
Pamela Davis
I had the pleasure of working for and with George for 7 years. During that time, he was an excellent mentor to myself and many others, and when it comes to in-depth knowledge of IT support models, I have met very few people with his level of expertise.
Eric Picht
George is a highly-motivated and active leader. He has studied, understands, and puts into practice the drivers of profitability and corporate achievement. His years of experience in Service Delivery have honed his focus on essential customer needs … and the means and methods to deliver them. He is skilled in team building and in the short time we have worked together, George established a reliable and competent leadership team. He leads by example, working hard … yet efficiently, on the highest priority objectives. He consistently recognizes and reinforces positive behaviors in others, while smoothly and professionally addressing opportunities for improvement. I have found George to be a reliable sounding board for ideas and guidance, especially when dealing with challenging situations and relationships. It has been a pleasure working with him. George has a positive and upbeat approach to life that is refreshing to all those around him!
Frederick Johnson
George is a hard charging, no nonsense technical executive with years of experience in creating value for clients and our stakeholders. But beyond that he is compassionate, easy to work with and a trustworthy partner to build and operate a business with. His leadership style is collaborative, communicative and frictionless. I thoroughly enjoyed working with George and sincerely hope it will not be the last time. Any organization would be very lucky to have him!
Pamela Davis
I had the pleasure of working for and with George for 7 years. During that time, he was an excellent mentor to myself and many others, and when it comes to in-depth knowledge of IT support models, I have met very few people with his level of expertise.
Eric Picht
George is a highly-motivated and active leader. He has studied, understands, and puts into practice the drivers of profitability and corporate achievement. His years of experience in Service Delivery have honed his focus on essential customer needs … and the means and methods to deliver them. He is skilled in team building and in the short time we have worked together, George established a reliable and competent leadership team. He leads by example, working hard … yet efficiently, on the highest priority objectives. He consistently recognizes and reinforces positive behaviors in others, while smoothly and professionally addressing opportunities for improvement. I have found George to be a reliable sounding board for ideas and guidance, especially when dealing with challenging situations and relationships. It has been a pleasure working with him. George has a positive and upbeat approach to life that is refreshing to all those around him!
Frederick Johnson
George is a hard charging, no nonsense technical executive with years of experience in creating value for clients and our stakeholders. But beyond that he is compassionate, easy to work with and a trustworthy partner to build and operate a business with. His leadership style is collaborative, communicative and frictionless. I thoroughly enjoyed working with George and sincerely hope it will not be the last time. Any organization would be very lucky to have him!
Pamela Davis
I had the pleasure of working for and with George for 7 years. During that time, he was an excellent mentor to myself and many others, and when it comes to in-depth knowledge of IT support models, I have met very few people with his level of expertise.
Eric Picht
George is a highly-motivated and active leader. He has studied, understands, and puts into practice the drivers of profitability and corporate achievement. His years of experience in Service Delivery have honed his focus on essential customer needs … and the means and methods to deliver them. He is skilled in team building and in the short time we have worked together, George established a reliable and competent leadership team. He leads by example, working hard … yet efficiently, on the highest priority objectives. He consistently recognizes and reinforces positive behaviors in others, while smoothly and professionally addressing opportunities for improvement. I have found George to be a reliable sounding board for ideas and guidance, especially when dealing with challenging situations and relationships. It has been a pleasure working with him. George has a positive and upbeat approach to life that is refreshing to all those around him!
Credentials
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Azure: Understanding the Big Picture
LinkedInJan, 2021- Oct, 2024 -
Cybersecurity for Executives
LinkedInAug, 2019- Oct, 2024 -
Precision Nutrition Pn2 Certified
Precision NutritionApr, 2018- Oct, 2024 -
Cisco Certified Design Associate
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HDI Support Center Director Certified
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ISSA Certified Fitness Trainer
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ITIL v3 Foundations Certified
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Online Certified Trainer
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Precision Nutrition Certified Nutritionist
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Experience
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Marcum Technology
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United States
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Information Technology & Services
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1 - 100 Employee
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VP Of Technology - Managed Services | IT Service Delivery | IT Support | IT Outsourcing
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Jun 2018 - Present
CLIENT-CENTRIC IT MANAGEMENT | IT SERVICE MANAGEMENT TURNAROUND │ RAVING FAN CREATOR | IT MANAGED SERVICES | IT STAFF AUGMENTATION Are you looking to partner with a trusted IT provider and spend more time on your core business? Doing more with less is a fact of life for companies of all sizes: more network traffic, more data, and more need for mobility and security, with fewer resources to handle it all. Our Managed IT Services Solution is a client-centric, turnkey, 24/7 leading-edge technology solution that lets you concentrate on your business, while Marcum technology professionals efficiently handle all things tech so you don’t have to. With one flat monthly fee, you receive: - 24/7 continuous dark web monitoring. - A stable, safe and secure IT environment built with security in mind from the ground up. - A flexible, easily scalable system, able to grow with your business. - World-class technical support for day-to-day IT issues. - Systems focused on security and broader business collaboration. - Predictable monthly expenses. Marcum Technology consultants are focused on helping you reach your company’s full potential by exploring creative ways to integrate tomorrow’s technology into your business today, securely and efficiently – for immediate impact. Technology at Marcum is about much more than any specific infrastructure, system, software program, or application. Our team approach is designed to help you embrace change and deliver the actionable insights and additional value that helps your organization grow and succeed. If you're looking for ways to improve your IT operations or outsource it all together, please feel free to reach out to me for a no obligation discussion on how we can help. Show less
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Custom Computer Specialists
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Practice Director, Northeast, Managed Services │ IT Team Leadership │ Service Management
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2015 - May 2018
SERVICE MANAGEMENT │ ISSUE RESOLUTION │ BUSINESS MODEL ENHANCEMENT │ CLIENT-CENTRICLeading the professional services transformation of the Managed Services division, reporting directly to the President. Manage all IT support functions as Northeast practice lead for both Managed Services and IT Outsourcing / IT Staffing divisions. Oversee all ITIL-service delivery and service support. Pivotal in entire sales cycle including writing proposals and pricing solutions. Manage end-to-end professional services delivery performance for Managed Services, outsourcing and assessment engagements. Established KPIs to monitor the success of both divisions and continuously evaluate customer feedback to enhance model on an ongoing basis. Managed 115 employees and ~$12M budget.ORGANIZATION TURNAROUNDTook over Managed Services division turning it around into a streamlined, skilled and sustainable organization.FINANCIAL PLANNING LEADERCreated and drove financial planning for both profit centers’ largest YOY growth in company history, while maintaining exceptional customer satisfaction – as evidenced by a 97% renewal rate within both divisions.CUSTOMER-FOCUSEDIncreased customer satisfaction rating to 4.8/5 points by improving customer service and reengineered staffing model.EFFICIENCY DRIVERDrove Managed Services process efficiencies to lowest average open ticket counts in a 24-month period, reducing number of tickets by 73%.MANAGED SERVICES EXPERTCreated Managed Services proposal/RFP response template and pricing methodology – resulting in the largest Managed Services contract in company history – $1M.GROSS MARGIN GAINSDeveloped new Managed Services pricing strategy – increasing gross margin 30%.SLA EXPERTIncreased SLA compliance by 20% within three months, while reducing open, aging tickets to meet SLA compliance after developing new Service Desk policies/procedures holding Service Desk Manager accountable with metrics. Show less
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Practice Director, Northeast, IT Outsourcing | IT Staffing │ Performance Improvement │ Model Design
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2006 - 2017
TALENT RETENTION STRATEGIES │ SALES CYCLE │ CLIENT RELATIONSHIP MANAGEMENT │ REVENUE GROWTHGrew and managed the end-to-end delivery and professional services performance for the IT Outsourcing / IT Staffing division, outsourcing and assessment engagements, with a multimillion-dollar budget and 100 employees, including three direct reports. Simultaneously managed both IT Outsourcing and Managed Services professional services organizations for one year. Led creation of programs and processes to drive organizational improvements. Pivotal in entire sales cycle from writing proposals, pricing solutions, to obtaining clients’ signoff. Established KPIs to monitor success of both divisions and continuously evaluate customer feedback to enhance the model on an ongoing basis. Led business development process, needs assessment, IT support solutions architecture, service delivery and recruiting activities.MASSIVE GROWTHDrove unprecedented growth for the IT Outsourcing division – resulting in 81% revenue growth in a five-year period, from $5M to $10M+.IT OUTSOURCING / IT STAFFING EXPERTISEAchieved a record $10M+ in IT Outsourcing professional services billing.> Increased IT Outsourcing gross margin 28% by analyzing costs and effecting cost reduction strategies.REVENUE GENERATORDeveloped a Service Desk and IT Support Operations assessment practice – resulting in an additional $1M+ in assessment, project and product revenue.SALES AND TRAININGCreated a Sales Tool Kit and training for sales teams to better understand the value and service offerings provided.RENEWAL RATETransformed culture with a “Service Excellence” program, resulting in 97% client renewal rate.ATTRITION LEADERConsistently beat IT industry average attrition rates by 20%+ overall and kept personal leadership retention rates 100% higher than average in technical company. Show less
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Practice Director, Technology Solutions │ New Product Design and Development │ Team Building
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2004 - 2006
ORGANIZATIONAL LEADERSHIP │ PROJECT MANAGEMENT │ REVENUE GROWTH Created foundation for an advanced technology professional services consulting division, directing a million-dollar division with 10 employees. Presided over simultaneous, large-scale projects with consistency in adhering to timelines, quality and cost. Drove new revenue and opportunities through the creation and development of new service offerings.AWARDED OUTSOURCED CLIENTLed project that ultimately resulted in a contract award for managing the IT department of a nationally recognized non-profit center for healthcare and rehabilitation, including managing the Director of IT and nine other on-site technical resources – contract brought $1M+ in annual recurring revenue. Show less
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Senior Manager of Project and Resource Services │ Resource Management │ Account Growth
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1998 - 2004
ORGANIZATIONAL TURNAROUND │ CUSTOMER RELATIONSHIP MANAGEMENT │ TEAM LEADERSHIPManaged and mentored 75+ consultants and rendered high level of assistance in managing multiple projects.“FORTUNE TEN” TURNAROUNDRescued a “Fortune Ten” account, Philip Morris, spearheading the turnaround of a failing outsourced Help Desk by managing day-to-day operations, including staff management, customer satisfaction, implementing process models and managing trouble ticket tracking.> Tripled outsourcing business at this account: won a regional support contract that included Kraft Foods – contract including outsourcing of 55, directly reporting technical support analysts and engineers – growing contract from ~$1M to $3M+. MARQUEE CLIENT LEADERSHIPManaged all aspects of Philip Morris USA and Kraft Foods service delivery in New York, Connecticut and Richmond, Virginia. Worked closely with PMUSA principles to implement support and staffing strategies.TALENT DEVELOPMENTIdentified weaknesses in skillsets, instituted employee development programs that increased staff retention and morale.RESOURCE SHARING OPTIMIZATIONImplemented vital shared resource structure for client projects and initiatives, decreasing project completion time by 20% than previous year, while optimizing talent pool. Show less
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Earlier Experience
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1992 - 2000
Technical Consultant, JPMorgan via Charles River Computers, 1996 – 1998 Technical Support Analyst, Cheyenne Software, 1995 – 1996 Systems Specialist, Smith Barney, 1994 – 1995 Adjunct Lecturer, Technical Consultant, Assistant Technical Manager, BMMC, CUNY, 1992 – 2000 Technical Consultant, JPMorgan via Charles River Computers, 1996 – 1998 Technical Support Analyst, Cheyenne Software, 1995 – 1996 Systems Specialist, Smith Barney, 1994 – 1995 Adjunct Lecturer, Technical Consultant, Assistant Technical Manager, BMMC, CUNY, 1992 – 2000
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Education
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City University of New York-Baruch College
Bachelor of Business Administration - BBA, Computer Information Systems
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