Experience

Polar Puffs & Cakes

• Singapore
• Food & Beverages
• 1 - 100 Employee

• Retail Operations Manager

  • Jul 2016 - Present

  - Head of operation Department- Leads Training Department- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning for 32 outlets.- Mentored, coached and directed the area managers to maximize long-term sales profit and critical outlet systems of each outlet.- Improved outlets’ operating standards and service quality. - People development - Monitored and tracked performance of Area Managers through proper appraisal review and feedback system.- Conducted operational & compliance audits on Company’s and regulatory guidelines (i.e. Quality, Service, inventory, cash handling guidelines).- Guide Area Manager on new outlet opening projects. - provide annual budgeting and planning process for the organization's annual budget - Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.- Built and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements.- work closely with marketing team on re branding & promotions- relook & update operation & Training Manual- Guide Trainer to re structure the training system

• Asst Retail Operations Manager

  • Jun 2014 - Present

  - Head of operation Department- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning for 29 outlets.- Mentored, coached and directed the area managers to maximize long-term sales profit and critical outlet systems of each outlet.- Improved outlets’ operating standards and service quality. - People development - Monitored and tracked performance of Area Managers through proper appraisal review and feedback system.- Conducted operational & compliance audits on Company’s and regulatory guidelines (i.e. Quality, Service, inventory, cash handling guidelines).- Guide Area Manager on new outlet opening projects. - provide annual budgeting and planning process for the organization's annual budget - Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.- Built and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements.- work closely with marketing team on re branding & promotions



the Manhattan fish market

• district coach

  • Sep 2010 - May 2014

  - Responsible for operations and profit of the restaurants. - Mentored, coached and directed the restaurants’ management teams to maximize long-term sales profit and critical restaurant systems of each restaurant. - Improved restaurants’ operating standards and service quality. - Ensured restaurants’ strength, leadership and development of the management teams. - People development - Monitored and tracked performance of Restaurant Managers/Asst Restaurant Managers through proper appraisal review and feedback system. - Conducted operational & compliance audits on Company’s and regulatory guidelines (i.e. Quality, Service, Ambiance & Value “QSAV” guidelines). - Championed new restaurants opening projects. (Include remodel, refurbish, equipment purchase, preparation for return of investment P & L report etc.) - Launched execution on new products and processes. - Projected and controlled all P&L controllable. - Built and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements - Builded POS variance system for inventory; - Handled of staffs' payroll; - Recruited new Management staffs and crews; - Checked and coached Managers on Marketing / Promotion and Display Merchandising for individual outlets;- head Risk assessment for all restaurant- head the set up of inventory & labour management system - Organized meetings for Profit and Loss with the Managers; - Advised, plan and guided Mangers on outlet renovation; - Conducted audit check to ensure compliance with Company’s policies and procedures (i.e cash control, inventory, staff roster/attendance/punch card etc); - Assisted Operation Manager on year end budgeting; - Ensured all staffs are compliance with SOP.



BreadTalk Pte Ltd

• Area Operation Manager

  • May 2007 - Aug 2010

  - Responsible for operations and profit of the outlet.- Mentored, coached and directed the outlet manager to maximize long-term sales profit and critical outlet systems of each outlet.- Improved outlet’ operating standards and service quality. - Ensured outlet’ strength, leadership and development of the management teams.- People development - Monitored and tracked performance of outlet Managers/cashier head/ production head through proper appraisal review and feedback system.- Conducted operational & compliance audits on Company’s and regulatory guidelines (i.e. Quality, Service, Ambiance & Value “QSAV” guidelines).- Championed new outlet opening projects. (Include remodel, refurbish, equipment purchase, preparation for return of investment P & L report etc.)- Launched execution on new products and processes.- Projected and controlled all P&L controllable.- Built and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements- Builded POS variance system for inventory;- Handled of staffs' payroll;- Recruited new Management staffs and crews;- Checked and coached Managers on Marketing / Promotion and Display Merchandising for individual outlets;- Organized meetings for Profit and Loss with the Managers;- Advised, plan and guided Mangers on outlet renovation;- Conducted audit check to ensure compliance with Company’s policies and procedures (i.e cash control, inventory, staff roster/attendance/punch card etc);- Assisted Operation Manager on year end budgeting;- Ensured all staffs are compliance with SOP.



Yoshinoya Pte Ltd

• senior Manager

  • Jan 1996 - Feb 2006

  - Achieved and exceeded sales target by 15%;- Set recorded sales target for all 6 outlets;- Managed a group of 6 Managers;- Managed 6 Yoshinoya outlets operation;- Successfully assisted Yoshinoya in inventory and POS system;- Assisted Yoshinoya in constructing the training department;- Handled customer complaints;- Build rapport with customers;- Handled of staffs' payroll;- Recruited new Management staffs and crews;- In charge of 6 outlets’ Sales Projection and report;- Provided training for all trainee Managers;- Attended all management meetings;- Checked and coached Managers on Marketing / Promotion for individual outlets;- Organized meetings for Profit and Loss with the Managers;- Set up new Yoshinoya outlets;- Conducted audit check to ensure compliance with Company’s policies and procedures (i.e cash control, inventory, staff roster/attendance/punch card etc);- Assisted General Manager on year end budgeting;- Ensured all staffs are compliance with SOP.



RE&S Enterprises Pte Ltd

• Food and Beverage Services
• 200 - 300 Employee

• Manager

  • Jan 1993 - Dec 1996

  - Conducted financial audit;- Conducted checks on quality, service and cleanliness of the restaurant;- Managed shop’s labour;- Handled logistic for delivery drivers;- Provided QSC, inventory and audit reports;- Researched new products;- Ensured all staffs are compliance with SOP. - Conducted financial audit;- Conducted checks on quality, service and cleanliness of the restaurant;- Managed shop’s labour;- Handled logistic for delivery drivers;- Provided QSC, inventory and audit reports;- Researched new products;- Ensured all staffs are compliance with SOP.



Yami Yogurt and Spuddy Baked Potato

• supervisor

  • Jan 1990 - Dec 1993

  - Assisted General Manager in purchasing;- Planned staff schedule;- Handled pay roll for staffs;- Coached new employees;- Conducted checks on quality, service and cleanliness of shop;- Ensured all staffs are compliance with SOP; - Assisted General Manager in purchasing;- Planned staff schedule;- Handled pay roll for staffs;- Coached new employees;- Conducted checks on quality, service and cleanliness of shop;- Ensured all staffs are compliance with SOP;