Experience

CODECA Cy (Center for Social Cohesion, Development and Care)

• Cyprus
• Non-profit Organizations
• 1 - 100 Employee

• IT Technician

  • May 2022 - Present

  • Responsible for the Print Management of the company • Responsible for maintaining computers of the company / printers / telephones • IT Management of the company Network specialist for the company • Responsible for the Print Management of the company • Responsible for maintaining computers of the company / printers / telephones • IT Management of the company Network specialist for the company



epic cy

• Cyprus
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2021 - May 2022

  • Promote and sell the Company’s products and services; • Provide quality customer service and support to existing and prospective clients Offer efficient & effective after- sales service • Assist with all functions within a retail store in compliance with epic's policies and procedures • Promote and sell the Company’s products and services; • Provide quality customer service and support to existing and prospective clients Offer efficient & effective after- sales service • Assist with all functions within a retail store in compliance with epic's policies and procedures



Trust International Insurance Company (Cyprus) Ltd

• Cyprus
• Insurance
• 1 - 100 Employee

• Facilities Coordinator

  • May 2019 - Aug 2021

  • Responsible for Access Control of the Building/Giving Access to employees to enter the building • Responsible for Phone System of the Company / Assign extensions to users / Forwarding phone when is public holiday • Responsible for the maintenance of the premises/ Responsible for maintaining the building • Responsible for the maintenance of the premises/ Responsible for maintaining the building • Responsible for overseeing the building on a daily basis • Report malfunctions and coordinate scheduled maintenance is required. • Responsible for the Print Management of the company • Responsible for maintaining computers of the company and also patch networking phones and internet on the patch panel/switch and router • Daily light maintenance tasks, light bulb replacement, minor plant repairs Show less



MindGeek

• Luxembourg
• Internet Publishing
• 700 & Above Employee

• CSR Billing Support

  • Jan 2017 - May 2019

  • Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations • Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries • Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer • Upselling existing members to maximize value through the extension of memberships and/or introducing alternative products • Highlighting the value of the product to turn a cancellation into a retention • Handling multiple simultaneous interactions to ensure all customers are responded to within established targets • Refunding responsibly to prevent chargebacks and mitigate risk • Ensuring all customers are satisfied to increase customer loyalty • Logging accurate notes to provide a link between the customers and the product teams Show less



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Spareparts Supervisor

  • Aug 2011 - Dec 2011

  My main responsibilities were to receive customer purchases over the phone, responsible for receiving orders from overseas (LG Greece and Holland representatives) , responsible for keeping deadlines and inform customer with relevant information, such as when item is going to dispatched, responsible for lading and reloading spare part stock, responsible for imports and wholesale distribution of LG products and responsible for passing orders in SAP Software. My main responsibilities were to receive customer purchases over the phone, responsible for receiving orders from overseas (LG Greece and Holland representatives) , responsible for keeping deadlines and inform customer with relevant information, such as when item is going to dispatched, responsible for lading and reloading spare part stock, responsible for imports and wholesale distribution of LG products and responsible for passing orders in SAP Software.



Mantox Engineering

• Cyprus

• Warehouse Supervisor

  • Sep 2010 - Feb 2011

  I was responsible for loading and overloading stock mainly networking racks, cat5,cat5e,cat6 cables, networking switches and PDU(Power distribution units). I was receiving orders direct from CEO of the company what customers was going to buy and I was responsible for distributed products to the customers. I was responsible for loading and overloading stock mainly networking racks, cat5,cat5e,cat6 cables, networking switches and PDU(Power distribution units). I was receiving orders direct from CEO of the company what customers was going to buy and I was responsible for distributed products to the customers.



Public Cyprus

• Costa Rica
• Retail
• 200 - 300 Employee

• Computer Sales Associate

  • Dec 2009 - Feb 2010

  Predominantly I was responsible for customer services primarily computer and mobile phones field, I was responsible for replenishment of stock, changing the labels on products considering prices, I was receiving direct orders from the CEO of the department how I will operate the department throughout the day since sometimes I was replacing the head of the department. I was responsible for answering calls direct from customers which sometimes was troubleshooting over the phone or direct purchases and I was passing the stock in SAP software. Show less



Service Point Convenience store

• Cyprus

• Customer Service Assistant

  • Sep 2007 - Feb 2008

  Predominately I was responsible in customer services and dealing with cash register, replenishment of stock and changing the prices on the products, My other duties was to clean the store I was working and answering calls from customers. Predominately I was responsible in customer services and dealing with cash register, replenishment of stock and changing the prices on the products, My other duties was to clean the store I was working and answering calls from customers.