Experience

Ambius Wellington New Zealand

• Operations Manager

  • Aug 2014 - Present

  Getting the right people at the right place doing the right thing .. and at the right time. Getting the right people at the right place doing the right thing .. and at the right time.



The Loyalty Zone Pty Ltd

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Director

  • Jan 2008 - Aug 2014

  Using Fred Reichhelds customer experience metric Net Promoter we determine a clients level of loyalty of their customers. We engage in 'conversations' to determine what drives a businesses customers / clients to return and recommend the product or service to their friends and colleagues. We use a combination of research, training and coaching to achieve the improvement. Using Fred Reichhelds customer experience metric Net Promoter we determine a clients level of loyalty of their customers. We engage in 'conversations' to determine what drives a businesses customers / clients to return and recommend the product or service to their friends and colleagues. We use a combination of research, training and coaching to achieve the improvement.



Shell

• Oil and Gas
• 1 - 100 Employee

• Cluster Retailer

  • Feb 2006 - Feb 2008

  To deliver Shell Oil customer value proposition by leading a well trained and motivated team from the front line across 5 Shell sites employing +50 staff. In my first year the Cluster came 7th out of 25 retailers across New Zealand in the KPIs set for the year. To deliver Shell Oil customer value proposition by leading a well trained and motivated team from the front line across 5 Shell sites employing +50 staff. In my first year the Cluster came 7th out of 25 retailers across New Zealand in the KPIs set for the year.