Experience

Blue Palace, a Luxury Collection Resort, Elounda, Crete

• Greece
• Hospitality
• 1 - 100 Employee

• Resort Manager

  • Feb 2022 - Present



Domotel Hotels and Resorts

• Greece
• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2021 - Jan 2022

  General Manager of Domotel Xenia Volos General Manager of Domotel Xenia Volos



Elivi Hotels

• Greece
• Hospitality
• 1 - 100 Employee

• Hotel General Manager

  • Oct 2020 - Jun 2021



Chandris Hotels

• Greece
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Mar 2016 - Oct 2020

  • Supervise Front Desk and Reservations Department. • Assisting Food & Beverage Manager with operation if needed. • Managing Accounts Receivable and City Ledger payments in cooperation with General Manager and accounting department. • Daily Hotel operation. • Handling guests, VIP check in and complaint handling. • Coordinating events and conferences. • Always ensure that the brand standards are applied • Ensuring safety and security is effective at all times. • Supervise Front Desk and Reservations Department. • Assisting Food & Beverage Manager with operation if needed. • Managing Accounts Receivable and City Ledger payments in cooperation with General Manager and accounting department. • Daily Hotel operation. • Handling guests, VIP check in and complaint handling. • Coordinating events and conferences. • Always ensure that the brand standards are applied • Ensuring safety and security is effective at all times.



Domotel Hotels and Resorts

• Greece
• Hospitality
• 1 - 100 Employee

• • Aug 2014 - Feb 2016

  • Flagship hotel of the Domotel Hotels group.• Reorganized and lead sales, banquet and front office operations and services. • Increase of customer satisfaction rate• In charge for the operation of banquet and catering department(sales & operation).• Re-organized and implemented new staff development programs in the following departments: Sales, Front Office, Main kitchen, Restaurant service, Housekeeping, Administration offices.• Designed the annual Budget and conducted the Financial Appraisal of all Hotel functions. • Success in enhancing all crucial figures of the Hotel operation.• Duty manager• Handling of customer and staff complaints • Team building• Knowledge of competition • Staff Appraisal • Focus on the Hotels standards.• Daily reporting and corporation with Headquarters• Responsible for the meetings with the Board of Directors and Headquarters • Exceeded the company’s goals for the operational profit and the brand esteem.• Renovation of the existing rooms and conference facilities of the hotel. Show less

• • Dec 2013 - Jul 2014

  • Moved after a personal demand the Board of Directors – ownership of the group, to Domotel Xenia Volos, a historic hotel with 79 rooms, 5 meeting rooms for up to 600 pax, 2 restaurants, 1 snack-bar, 2 bars, indoor heated swimming pool, outdoor swimming pool, spa, catering services.• Supervise management of Front Office, Reservations, Housekeeping, HR, Accounting, Supplies, Sales & Marketing, Banquet & Catering, Security, Maintenance• Staff accountability for 65 employees• Team building• Handling of customer and staff complaints • Focus on the Hotels standards• Increase of customer satisfaction rate• Daily reporting and corporation with Headquarters• Responsible for the meetings with the Board of Directors and Headquarters • Designed the annual Budget and conducted the Financial Appraisal of all Hotel functions. • Success in enhancing all crucial figures of the Hotel operation.• Knowledge of competition • Upgraded all the procedures and reorganized sales department and banquet• Exceeded the company’s goals for the operational profit and the brand esteem.• Staff Appraisal • Handling day-to-day issues with the labor Union• Planned and operated social events with the business and political authorities of Volos • Renovation of the existing rooms and conference facilities of the hotel• Re-organized and implemented new staff development programs in the following departments: Sales, Front Office, Main kitchen, Restaurant service, Housekeeping, Administration offices• Duty manager Show less

• • May 2007 - Nov 2013

  • Flagship hotel of the Domotel Hotels group.• Reorganized and lead sales, banquet and front office operations and services. • In the first 6 months increased the average room rate 10% & average occupancy by 20%.• Increase of turnover in Banquet operations by 20%• Reduction in labor cost by 20%• Increase of customer satisfaction rate• In charge from 2011 for the operation of banquet and catering department(sales & operation).• Re-organized and implemented new staff development programs in the following departments: Sales, Front Office, Main kitchen, Restaurant service, Housekeeping, Administration offices.• Designed the annual Budget and conducted the Financial Appraisal of all Hotel functions. • Success in enhancing all crucial figures of the Hotel operation.• Duty manager• Handling of customer and staff complaints • Team building• Knowledge of competition • Staff Appraisal • Focus on the Hotels standards.• Daily reporting and corporation with Headquarters• Responsible for the meetings with the Board of Directors and Headquarters • Exceeded the company’s goals for the operational profit and the brand esteem.• Renovation of the existing rooms and conference facilities of the hotel. Show less



Grecotel Hotels & Resorts

• Greece
• Hospitality
• 700 & Above Employee

• Rooms Division Manager

  • Mar 2007 - Apr 2007

  • Staffing and Training • Procedures and operational standards • Participation in the formation of the marketing plan and pricing strategy of the Hotel • Items and equipment to be purchased • Departments reporting to me: Front Desk, Concierge, Housekeeping including Laundry • Responsible for the smooth daily operation of the relevant departments • Ensure that high quality services were offered at all times leading to increased revenues • Responsible with the sales manager for the budget and forecast of rooms revenue • Responsible for the control of costs and expenses of Rooms including all payroll and staffing issues Show less



Makedonia Palace Hotel

• Greece
• Hospitality
• 1 - 100 Employee

• • Jan 2005 - Feb 2007

  • Staffing and Training• Procedures and operational standards• Participation in the formation of the marketing plan and pricing strategy of the Hotel• Items and equipment to be purchased• Departments reporting to me: Front Desk, Concierge, Housekeeping including Laundry• Responsible for the smooth daily operation of the relevant departments• Ensure that high quality services were offered at all times leading to increased revenues• Responsible with the sales manager for the budget and forecast of rooms revenue • Responsible for the control of costs and expenses of Rooms including all payroll and staffing issues Show less

• • Jan 2000 - Dec 2004

  • Overall responsibility of the department• Payroll• Yield revenue• Guest relation• In charge for whole Hotel while on duty management• Allocation• VIP procedures• Loyalty program

• • Mar 1996 - Dec 1999

  • Responsible for all duties during the sift• Assist Front Office Manager with stuff development• Maximize room revenue with up sells and walk in guests

• • Aug 1995 - Feb 1996

  • Responsible to provide professional and focused service to Hotels guests, cashier, telephone operator, concierge



Lucy Hotel

• Kalamitsa - Kavala

• Operations Manager

  • Jun 1993 - Aug 1995

  • Re-organization of all departments • Upgrade quality • Service and communication between the divisions. • Re-organization of all departments • Upgrade quality • Service and communication between the divisions.