Experience

Ezlo Romania

• Romania
• Software Development
• 1 - 100 Employee

• Field Application Engineering Manager

  • Sep 2018 - Present

  As a Field Application Engineering Manager at Ezlo Innovation, I utilize my extensive expertise to collaborate with the Product Management team in defining requirements and enhancing the features of the Ezlo platform. I also provide support to third-party integrators in integrating the Ezlo and MiOS APIs into their solutions, resulting in streamlined integration and optimal adoption. Through my role, I have acquired a comprehensive understanding of the hardware and software product development process, including the associated challenges and opportunities. I bring my valuable customer experience to the table, offering insightful input throughout the product lifecycle to continuously improve the feature set. I am committed to working closely with stakeholders to understand their needs and ensure that deliverables align with their expectations. I also play a critical role in refinement sessions to ensure customer requirements are accurately conveyed to the engineering team. With a successful track record in managing multiple projects, ranging from small Z-Wave device integrations to larger OEM solutions, I have also led a highly competent team of six individuals across three continents. My innovative problem-solving skills have allowed me to find creative solutions to complex challenges posed by cutting-edge technologies. My deep understanding of the Ezlo platform, including its APIs, has enabled me to effectively support OEMs and third-party integrators in adapting their systems, reducing time to launch and driving adoption. Additionally, I have become a subject matter expert in diagnosing wireless protocol issues, particularly Z-Wave and Zigbee, through my work with our OpenWRT Linux-based solution. Show less



MiOS

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Application Engineering Manager

  • Mar 2016 - Sep 2018

  As a Field Application Manager at MiOS I focused on the core business of MiOS, the whitelabel solution based on Vera IoT product line for OEMs. This meant moving from a B2C to B2B type of relationship, and throughout this role I managed to gain an in-depth overview of the platform as a whole and allowed me to bring my personal contribution to the core.Working as a Field Application Engineering Manager in a start-up home automation company helped me reinvent myself and:- utilize my out of the box thinking to find solutions to issues when dealing with the IoT and the Home Automation industry- correctly analyze and assess technical matters and offer solutions or starting points to quickly resolve them- gain a deep understanding on how the MiOS solution works by using the platform's APIs, and assisting OEM and 3rd party integrators quickly adapt their systems and reducing the time to launch- participate in Request for Information (RFI) and Request for Proposal (RFP) to win OEM deals- create a device integration process and allow for fast-track integrations for Z-Wave and ZigBee home automation protocols- use and implement Scrum Agile methodology principles into the device integration process- working closely with our embedded hub solution allowed me gain expert debugging skills and become an in-house expert on the Z-Wave home automation technology- work with JSON/XML/Lua/UPnP and MiOS RESTful APIs- use Jira for bug reporting, planning, refinement and retrospective sessions, and Confluence for knowledge base- create and assist with proof of concepts for brand new ideas and technologies- manage an international team on three continents and participate in hiring interviews locally (Romania) and internationally (USA/Colombia)- assist sales team with the technical expertise and providing answers tailored to the customer needs (cutting down on time needed to analyze their requirements by the engineering team) Show less

• Customer Care Team Lead

  • Jun 2012 - Mar 2016

  As a Customer Care Team Lead at MiOS, I was able to further enrich my technical expertise on the Vera home automation system. Without any prior team leading experience, I gladly accepted the challenge. This role allowed me to significantly improve my communication skills with my team and our customers and share my passion and enthusiasm for the IoT field.Throughout this role I managed to:- gain a very deep understanding of the Vera home automation system- gain excellent troubleshooting skills, and become and expert in debugging IoT issues- gain an excellent knowledge of Z-Wave, which was the main home automation protocol used for Vera product line which led me to become the "go-to expert" on the Vera product line and Z-Wave related topics- report bugs to the engineering team, while also pointing out issues related to Z-Wave and offer solutions on how to resolve them- train all of the new customer care employees on the system- write documentation on the system, which was lacking or non existent at the time- lead teams up to 6 agents- learn to manage customer expectation Show less

• Customer Care Agent

  • Nov 2011 - Jun 2012

  "The customer is always right" is very hard to put into practice especially with a product as complex as the Vera line of home automation products. However, as a Customer Care Agent I learned to listen to the actual needs and helped customers with their issues over phone or email.Working in a domain as complex and diverse as home automation lead me to:- listen and understand customer needs and provide them with a working solution, as most of the times issues escalate due to a misunderstanding of their needs- develop excellent researching skills, due to the lack of physical equipment and the need to offer solutions to customers- gain a good understanding of the home automation system, allowing me to help my colleagues with my new found knowledge- gain an understanding of the OpenWRT Linux operating system and troubleshoot issues Show less