Beverage & Education Manager

• Aug 2023 - Present

Shop Manager

• Jul 2022 - Aug 2023

Wine Consultant

• May 2021 - Jul 2022

-Outbound and pre-sales of highly allocated wines to a list of private clients and regulars -Give customers an elevated level of hospitality and product knowledge while maintaining shop organization and cleanliness-Lead and execute quarterly inventory checks and updates for both the shop and off-site storage-Receive and check-in new product as well as process and execute all purchase orders and invoices-Setup and assist in regular tasting events, corporate buyouts, private tastings, and wine dinners Show less

Wine Consultant

• Jun 2020 - May 2021

-Maintained, managed, and ordered for a domestic wine section of 800+ SKUs -Assisted customers with wine purchases from all wine regions as well as beer, liquor, and cigars -Maintained inventory of all corked, returned, or damaged bottles and communicated with distributor reps for replacements -Trained new team members on company policy and expectations for wine department sales and procedures -Maintained, managed, and ordered for a domestic wine section of 800+ SKUs -Assisted customers with wine purchases from all wine regions as well as beer, liquor, and cigars -Maintained inventory of all corked, returned, or damaged bottles and communicated with distributor reps for replacements -Trained new team members on company policy and expectations for wine department sales and procedures

Senior Wine Consultant

• Feb 2019 - Jun 2020

-Served as lead in-house wine consultant, conducting more than 30 in-depth consumer wine tastings per week with groups of all sizes and wine knowledge levels-Marketed, booked, and executed off-site private tastings with a wide variety of Chicagoland clientele-Managed a team of junior wine consultants, resulting in an average of 155 new wine club member sign ups per month, an all-time Winestyr high-Trained a team of junior wine consultants on monthly wine list selections with a focus on producer profiles, regional wine theory, and sales tactics-Carried out assigned clerical work including staff scheduling, daily operations, inventory, and other institutionalized tasks provided by upper management Show less

Wine Consultant

• Nov 2018 - Feb 2019

Customer Support Associate

• Apr 2017 - Nov 2018

-Efficient maintenance of over 200 consultants -Weekly processing of payroll and keeping consultant banking information up-to-date -Executing client specific onboarding, drug testing, credit and background checks -Management of office schedule and supplies -Efficient maintenance of over 200 consultants -Weekly processing of payroll and keeping consultant banking information up-to-date -Executing client specific onboarding, drug testing, credit and background checks -Management of office schedule and supplies

Lead Employee

• Aug 2016 - Apr 2017

- Managing the restaurant floor and maintaining a consistent flow during service hours. -Trouble shooting and conflict resolution for both customers and employees, ensuring total end satisfaction. -Executing end of shift paper-work and reports. -Creating guest connections and maintaining a "regular" clientele. -Educating staff on regularly changing specials, menu items, and cocktail portfolios. - Managing the restaurant floor and maintaining a consistent flow during service hours. -Trouble shooting and conflict resolution for both customers and employees, ensuring total end satisfaction. -Executing end of shift paper-work and reports. -Creating guest connections and maintaining a "regular" clientele. -Educating staff on regularly changing specials, menu items, and cocktail portfolios.

Server Trainer and Lead Host

• Apr 2015 - Apr 2017

-Trainer for all new server and host hires. -Advanced knowledge of steaks and the dry aging process as well as culinary standards. -Apprenticeship program with Sommelier Matthew Bills. -Maintaining a welcoming atmosphere and efficient flow at the host stand during peak hours. -Efficient time management and heightened awareness resulting in an elevated fine dining experience. -Trainer for all new server and host hires. -Advanced knowledge of steaks and the dry aging process as well as culinary standards. -Apprenticeship program with Sommelier Matthew Bills. -Maintaining a welcoming atmosphere and efficient flow at the host stand during peak hours. -Efficient time management and heightened awareness resulting in an elevated fine dining experience.

Server

• Aug 2014 - Apr 2015

-New American restaurant with an extensive Old World wine program. -High volume atmosphere requiring the utmost care and attention to Barney's specific clientele. -Management of large parties and corporate buyouts while maintaining a steady flow in service. -New American restaurant with an extensive Old World wine program. -High volume atmosphere requiring the utmost care and attention to Barney's specific clientele. -Management of large parties and corporate buyouts while maintaining a steady flow in service.

Server

• Apr 2013 - Aug 2014

-Contemporary Comfort Food located in the Hilton Garden Suites. -Casual, high-energy dining environment relying heavily on efficiency and teamwork. -Emphasis on cultivating guest relationships, ensuring consistent satisfaction and customer retention in the Streeterville neighborhood. -Contemporary Comfort Food located in the Hilton Garden Suites. -Casual, high-energy dining environment relying heavily on efficiency and teamwork. -Emphasis on cultivating guest relationships, ensuring consistent satisfaction and customer retention in the Streeterville neighborhood.

Server

• Jun 2012 - Mar 2013

-Innovative Prohibition-themed restaurant with an expansive menu and nightly entertainment. -Continuous education of craft cocktails, spirits, and craft beers with an ever changing seasonal and weekly menu. -Successfully maintained order, constant customer contact, and poise during live music events and ticketed events. -Innovative Prohibition-themed restaurant with an expansive menu and nightly entertainment. -Continuous education of craft cocktails, spirits, and craft beers with an ever changing seasonal and weekly menu. -Successfully maintained order, constant customer contact, and poise during live music events and ticketed events.