Experience

County Rents

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Property Manager

  • May 2022 - Present

  London Branch Office Manager (aprox. 500 units, 40 HMO’s)- Working for a family owned business and dealing directly with the owners/directors;- London Office (Branch) Manager and directly coordinating the London team;- I manage a team of Property Managers & Maintenance Operatives and efficiently use their skills to solve every day maintenance issues- I manage the Credit Control team, organising property visits and inspections when needed to keep rent arrears to a minimum;- Being directly involved with the Lettings Team, providing feedback and being involved in getting the empty units rented quickly;- I am responsible for the quick turnaround of the properties between tenancies;- Managing the out of hours team, making sure out of hours call-outs are being dealt with in a quick, efficient manner;- Directly responsible for 40 HMO’s in the portfolio, making sure they comply with the current regulations;- I communicate regularly with the owners on vacancy rates, tenants issues and physical condition of the properties whilst managing different maintenance issues and expenses;- I supervise the necessary works needed for certain properties in the portfolio to comply with current HMO regulations;- Professionally resolve tenant complaints and property concerns;- Solving all property maintenance issues: scheduling regular maintenance and repairs, conduction property inspections every 1 to 2 months to ensure the properties are well maintained;- Conducting inventory inspections, check-out inspections, assisting tenants moving in and out of the properties;- Constantly monitor the portfolio and making sure the admins keep updated all gas, electric, fire alarm certificates;- Oversee eviction proceedings;- Managing all third party contractors: electricians, plumbers, pest control, gardeners and cleaners;- Ensure staffing levels are maintained so there is adequate cover for all departments at all times.



PSM Group

• Senior Property Manager

  • Feb 2017 - Present

  February 2017 – present: PSM GroupSenior property manager - managing all group properties (approx. 900 units)- Communicate regularly with the owners on vacancy rates, tenants issues and physical condition of the properties whilst managing different maintenance issues and expenses;- Responsible for being the first point of contact for owners and tenants;- Reporting directly to the owners of the business;- Managing a team of 5 employees and efficiently use their skills to solve every day maintenance issues;- Professionally resolve tenant complaints and property concerns; proven efficiency resolving emergency after hour issues (on-call 24/7);- Organise and approve budgets for projects refurbishment. Organise works and supervise the projects until completion;- Solving all property maintenance issues: scheduling regular maintenance and repairs, conduction property inspections every 3 to 6 months to ensure the property is in good working order and well maintained;- Supervise rent collection, deposits and manage financial reports for owners;- Conducting inventory inspections, check-out inspections, assisting tenants moving in and out of the properties;- Plan and develop the modernisation and revitalisation of properties; ensure that work carried meets the current building codes and safety regulations;- Supervise the necessary works needed for certain properties in the portfolio to comply with current HMO regulations;- Keep all gas and electric certificates up to date;- Oversee eviction proceedings;- Managing all third party contractors: electricians, plumbers, pest control, gardeners and cleaners;- Conduction regular site visits to ensure optimal maintenance performance for all company staff;- Ensure staffing levels are maintained so there is adequate cover for all departments at all times.



MARTYN GERRARD SURVEYORS LIMITED

• Property Manager

  • Sep 2015 - Feb 2017

  Property manager – managing a portfolio of approx.170 properties- Deal with day-to-day maintenance issues;- Daily check of rental arrears, prepare and supply financial reports for landlords;- Organise property inspections, present reports to the landlords;- Deal with property repairs: organise quotes, present costs to the landlords, survey repairs progress and constantly inform the landlords;- Constantly monitor the portfolio and keep updated all gas certificates and electric certificates;- Organise monthly property inspection and update the in house system;- Involved in switching the company system form CFP to ReapiT;- Serve the appropriate notices to tenants following landlords instructions;- Prepare and dispute tenant deposit claims;



Magic Homes (part of PSM Group)

• Property Manager

  • Feb 2011 - Sep 2015

  Property manager – managing a portfolio of approx. 300 properties- Deal with day-to-day maintenance issues; - Organise and keep up to date all gas and electric certificates for the company;- Be the first point of contact for both landlords and tenants; - Collect rents, deposits and prepare financial reports for the landlords;- Carry property inspections every 6 months and present reports to the landlords;- Organise all external contractors and prioritise repair works;- Efficiently deal with all local authorities, dealing with council requests.



RBS

• Senior Corporate Manager

  • Feb 2005 - Feb 2011

  - Achieving and exceeding sales targets;- Providing outstanding customer care service and support to corporate clients;- Managing a portfolio of 150 corporate companies;- Coordinating 2 junior relationship manager assistants;- Dealing with day-to-day clients requests;- Organising regular meetings with existing clients in order to cross sell our products;- Actively involved in developing the clients database; - Achieving and exceeding sales targets;- Providing outstanding customer care service and support to corporate clients;- Managing a portfolio of 150 corporate companies;- Coordinating 2 junior relationship manager assistants;- Dealing with day-to-day clients requests;- Organising regular meetings with existing clients in order to cross sell our products;- Actively involved in developing the clients database;