Experience

Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Physician Representative 2

  • Apr 2021 - Present

  Handling all check-in and check-out for various doctors during clinical hoursVerifying patient documentation such as updated insurance and patient demographicsOperate a POS system for collectionsProviding patient assistance through telephone by providing information on medical documents, medical clearance, lab orders, lab results, diagnostic test results, billing assistance.Process referrals, medical authorizations, STAT authorizations, and home health orders.

• Patient Physician Representative

  • Nov 2019 - Apr 2021

  Handling all check-in and check-out for various doctors during clinical hoursVerifying patient documentation such as updated insurance and patient demographicsOperate a POS system for collectionsProviding patient assistance through telephone by providing information on medical documents, medical clearance, lab orders, lab results, diagnostic test results, billing assistance.Process referrals, medical authorizations, STAT authorizations, and home health orders.



XpresSpa

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Supervisor/Concierge

  • Jun 2016 - Nov 2019

  Managed/Trained/Supervised new hires, Trainees, and Spa Technicians Kept records of all associates paperwork such as licenses, PTO, Sick and Vacation days Maintained a rotation list of techs, insuring all incoming clients we serviced appropriately Met Daily, Weekly, and Monthly sales goals Operated multiple Point-of-Sale systems, including cash registers Maintained Spa Cleanliness Handled the receiving and shipping of merchandise and supplies Ensured each and every client was receiving top quality massages, manicures and facials Achieved 100% on multiple Secret Shopper surveys



Ice Box Cafe

• Miami/Fort Lauderdale Area

• Cashier

  • Feb 2016 - Jun 2016

  Operated a cash register Maintained store cleanliness Provided customer service Handled the receiving of products/food Met Quality Assurance standards of Ice Box Café Operated a cash register Maintained store cleanliness Provided customer service Handled the receiving of products/food Met Quality Assurance standards of Ice Box Café



Zoom Tan

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Certified Salon Coordinator

  • Jan 2014 - Oct 2015

  Passed Florida Skin Care Specialist Exam Managed/Trained/Supervised new hires, Trainees, and fellow Coordinators Kept records of all client Consent Forms, Credit/Debit and Personal information Supervised multiple store locations Assured all clients were receiving the best quality tan and service Met Daily, Weekly, and Monthly sales goals Consult clients on benefits and dangers of tanning Handled the receiving and shipping of supplies and products Passed Florida Skin Care Specialist Exam Managed/Trained/Supervised new hires, Trainees, and fellow Coordinators Kept records of all client Consent Forms, Credit/Debit and Personal information Supervised multiple store locations Assured all clients were receiving the best quality tan and service Met Daily, Weekly, and Monthly sales goals Consult clients on benefits and dangers of tanning Handled the receiving and shipping of supplies and products



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Licensed DirecTV Sales Associate

  • Sep 2013 - Dec 2013

  Received thorough Telemarketing training Handled about 50 calls a day Met daily/weekly/monthly sales goals Handled sensitive Client information such as Social Security numbers, Credit Card numbers, performing Client credit checks, and other personal info Made sure each call was up to par with Quality Assurance standards Received thorough Telemarketing training Handled about 50 calls a day Met daily/weekly/monthly sales goals Handled sensitive Client information such as Social Security numbers, Credit Card numbers, performing Client credit checks, and other personal info Made sure each call was up to par with Quality Assurance standards



Rack Room Shoes

• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2011 - Jul 2013

  Organized merchandise appropriately Greeted and assisted customers Maintained store cleanliness Prevented goods from being stolen Kept track of all incoming merchandise and promotions Supervised and trained new hires Ensured all store operations were performed accordingly Handled the receiving and shipping of merchandise Achieved 100% on multiple Secret Shopper Surveys Organized merchandise appropriately Greeted and assisted customers Maintained store cleanliness Prevented goods from being stolen Kept track of all incoming merchandise and promotions Supervised and trained new hires Ensured all store operations were performed accordingly Handled the receiving and shipping of merchandise Achieved 100% on multiple Secret Shopper Surveys