Lead Technical Quality Manager

• Nov 2022 - Present

Technical Quality Manager

• Mar 2022 - Oct 2022

Principal Project Manager

• Mar 2019 - Feb 2022

Main activity areas: • Leading projects and programs in Revenue Management, Flight Plan Management and Information Integration domains. • Advisory for Sabre customer competence center. • Escalations management. Main activity areas: • Leading projects and programs in Revenue Management, Flight Plan Management and Information Integration domains. • Advisory for Sabre customer competence center. • Escalations management.

Deputy to CIO

• Jun 2018 - Dec 2018

Responsible for operations of IT project office. • Change management processes are described and formalized. IT tools suit for change management is implemented. • Time recording procedures are created and implemented for projects, change requests and help desk activities of IT personnel. • Long-term IT resources planning procedures are developed. • Project reporting suite is created. C-level reporting on key projects. Responsible for operations of IT project office. • Change management processes are described and formalized. IT tools suit for change management is implemented. • Time recording procedures are created and implemented for projects, change requests and help desk activities of IT personnel. • Long-term IT resources planning procedures are developed. • Project reporting suite is created. C-level reporting on key projects.

Technical Quality Manager / Technical Account Manager / Project Manager

• Apr 2012 - Nov 2017

Responsible for SAP Premium Engagements programs delivery (300 – 1200 man-days per program). • Service program creation and execution. Forming and leading service teams. Tracking engagement KPIs, regular reporting to customer C-level. • Tracking support SLA adherence, De – escalating critical customer issues and problems. • Internal projects: focus topics development, Global Support functions (international rotation), newcomers mentoring, Sales enablement stream etc.Industry experience: Oil and Gas, Metal and Mining, Retail. Show less

Territory Executive

• Jan 2009 - Mar 2012

Responsible for SAP software business (1,2 – 1,5 Mio EUR per year) within Small and Midsize Business among North-West of Russia. • Indirect sales channel development, fostering partner eco-system. • New partners hiring. • Territory/industries planning, joint marketing with partners.• Sales knowledge and techniques transfer to partners. • Managing relations with C-level of top accounts.• Opportunities identification and development; running sales cycles and deal closing together with partners and SAP virtual teams. Industry experience: Transportation, Consumer Goods, Manufacturing, Wholesale, Retail. Show less

Account Executive

• Oct 2001 - Dec 2008

Responsible for SAP software business (~1 Mio EUR per year) in dedicated industries in Russia and Belorussia. • Target accounts identification, qualifications and development.• Running sales cycles from buying centers identification to contractual negotiations with client CxO and deal closing. • Development and execution of industry/territory GTM programs.Industry experience: Transportation, Manufacturing, Aerospace and Defense.