Experience

Bill Dube Hyundai

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service & Parts Director

  • Nov 2010 - Present



AutoServ KIA

• Automotive
• 1 - 100 Employee

• Service & Parts Director

  • Mar 2010 - Oct 2010



Hyundai Motor America Service Advisory Council

• Member

  • Oct 2001 - Feb 2010

  Maintained over 44% customer retentionMaintained high standings with NHADAMaintained high employee satisfactionManaged advertisingResponsible for facility maintenance and repairs

• Member

  • Oct 2001 - Feb 2010

  Maintained over 44% customer retentionMaintained high standings with NHADAMaintained high employee satisfactionManaged advertisingResponsible for facility maintenance and repairs



Autofair Hyundai

• Service & Parts Director

  • Oct 2001 - Feb 2010

  Developed business from loss to profit by implementing programs and processes to provide a World Class level of customer serviceMaintained high profits during challenging timesMaintained high CSIAchieved highest level of Hyundai training availableManaged over 25 employeesManaged expenses and pay plansMaintained excellent relationship with Hyundai Motor AmericaManaged Hyundai warranty expenses at proper levelsAchieved Top 50 Dealer Service Manager status

• Service & Parts Director

  • Sep 2001 - Feb 2010

• Service & Parts Director

  • Jan 2001 - Feb 2010

  Developed business from loss to profit by implementing programs and processes to provide a World Class level of customer serviceMaintained high profits during challenging timesMaintained high CSIAchieved highest level of Hyundai training availableManaged over 25 employeesManaged expenses and pay plansMaintained excellent relationship with Hyundai Motor AmericaManaged Hyundai warranty expenses at proper levelsAchieved Top 50 Dealer Service Manager status



PETERS HONDA

• SERVICE MANAGER

  • Aug 1992 - Sep 2001



Honda/KIA

• Service Manager

  • Jan 1992 - Jan 2001

  Maintained high CSIManaged 12 Technicians and 4 service advisorsMaintained excellent relationship with Honda of AmericaMaintained a profitable franchise Responsible for facility maintenance and repairsMaintained high employee satisfaction

• Service Manager

  • Jan 1992 - Jan 2001

  Maintained high CSIManaged 12 Technicians and 4 service advisorsMaintained excellent relationship with Honda of AmericaMaintained a profitable franchise Responsible for facility maintenance and repairsMaintained high employee satisfaction



Goffstown Auto Parts

• Store Manager

  • May 1991 - Aug 1992

• Store Manager

  • Jan 1991 - Jan 1992

  Maintained proper inventory for demandProvided excellent customer service to all customers and accountsManaged employee payroll and expenses

• Store Manager

  • Jan 1991 - Jan 1992

  Maintained proper inventory for demandProvided excellent customer service to all customers and accountsManaged employee payroll and expenses



NAPA Auto Parts

• Store Manager

  • Jan 1986 - Jan 1992

  Maintained proper inventory for demandProvided excellent customer service to all customers and accountsManaged employee payroll and expenses.

• Store Manager

  • Jan 1986 - Jan 1992

  Maintained proper inventory for demandProvided excellent customer service to all customers and accountsManaged employee payroll and expenses.