Project Coordinator

• May 2022 - Present

Audio Visual Site Team Leader

• Mar 2017 - May 2022

• Managing and co-ordinating an AV and video conferencing support team locally and interstate within a corporate environment • Implementing and overseeing a variety of AV structures for clientele including setups for training facilitation, theatre style presentations, boardroom meetings, panel discussions, video conferences and virtual webcasts • Creating virtual meeting spaces, and connecting and assisting clientele in the operation of multiple video conferencing platforms including Skype for Business, Microsoft Teams, Zoom, Blue Jeans, WebEx, HireVue, Google Hangout, Lifesize, H.323 and SIP systems • Training AV technicians and non-technical clientele in the use of in-house equipment • Planning, reviewing and producing standard operating procedures, databases and equipment reports• Chairing weekly team meetings, building an engaging, positive and friendly culture, conducting regular employee performance reviews and providing feedback to team members to promote professional growth Show less

Audio Visual Technician

• Feb 2016 - Mar 2017

• Assisting in the delivery of video conferencing and audio visual services for a major corporation• Provision of technical support and AV training to clientele• Daily maintenance checks of AV equipment in client boardrooms, meeting and event spaces • Setup of AV equipment for live events of varying sizes• Liaising with high level clientele to organise their AV requirements for upcoming events • Operating as a dedicated technician for major events attended by high profile national and international guests Show less

Service Division Manager

• Apr 2015 - Feb 2016

• First point of contact for residential and commercial customers across NSW requiring solutions to AV issues • Attending to daily service requests via telephone, email and onsite visits • Conducting preventative maintenance to avoid end user issues • Conducting onsite analyses of problems and diagnosing issues in simple and complex AV infrastructures • Working with systems and equipment including Control4, televisions, projectors, amplifiers, speakers, matrix switchers, HDMI baluns, AV racks and customisable keypads • Servicing, troubleshooting and repairing equipment • System design and AV integration involving AV and IT technologies • Upgrading, installing and calibrating systems • Maintaining client records of system faults and the solution adopted Show less

Audio Visual Installer

• Jul 2014 - Apr 2015

• Installation of high-end home theatre systems, including projectors, projector screens, TVs, speakers, control systems and all types of AV equipment • Prewiring for audio and home theatre systems • Soldering and termination of various types of cabling and connections, including RJ45, RG6, various power heads, data mech, wall plates

Audio Visual Service Engineer

• 2012 - May 2014

• AV service technician for a major corporation • Carrying out preventative maintenance, fault-finding and repairs of AV equipment • IT hardware maintenance • Set up, operation and pack down of AV equipment for events (including data projectors, wireless microphones, audio systems, amplifiers and speakers) • Providing AV training and educating staff in a corporate environment • Assisting clients with video conferencing and conference calls • Producing technical documents, reports and manuals • Conducting audits of stock levels and replenishing stock as required • Assisting and working with executive clientele to plan classes, events and workshops requiring audio visual equipment Show less

Audio Engineer

• 2007 - 2013

Computer Technician

• 2010 - 2011