React Developer

• Nov 2022 - Present

Enterprise Customer Support Advocate

• Jan 2022 - Present

Customer Support Advocate

• Jan 2021 - Jan 2022

- Troubleshoot technical issues over social networks, email and chat;- Troubleshoot commercial issues over social networks, email and chat;- Handle user account modifications feature information and refunds;- Escalate cases to different departments and upper level of support.

Customer Care Representative

• Feb 2020 - Jan 2021

- Troubleshoot technical issues over phone email and chat; - Troubleshoot commercial issues over phone email and chat; - Send offers per customer needs both business and consumer products; - Handle user account modifications and order validations; - Escalate cases to different departments and upper level of support; - Troubleshoot technical issues over phone email and chat; - Troubleshoot commercial issues over phone email and chat; - Send offers per customer needs both business and consumer products; - Handle user account modifications and order validations; - Escalate cases to different departments and upper level of support;

Manager

• Feb 2019 - Feb 2020

- Manage orders and supply; - Basic accountancy; - Set sales agents routes; - Analyze the market for new possibilities; - Manage orders and supply; - Basic accountancy; - Set sales agents routes; - Analyze the market for new possibilities;

Concierge

• Dec 2014 - Feb 2019

- Dealing with incoming/outgoing calls; - Microsoft Office tools daily use; - Supervise CCtv cameras; - Manage spare/emergency keys; - Manage parcel collection; - Taking part in security patrols; - Manage private parking; - Dealing with various resident requests. - Dealing with incoming/outgoing calls; - Microsoft Office tools daily use; - Supervise CCtv cameras; - Manage spare/emergency keys; - Manage parcel collection; - Taking part in security patrols; - Manage private parking; - Dealing with various resident requests.

Order Verification Agent

• Jul 2014 - Dec 2014

- Verify suspect orders using various internal systems; - Decisioning orders based on research (social records, credit history check); - Contact customers on both inbound and outbound phone calls; - Replace orders based on the customer’s request; - Attend periodical project and team meetings. - Verify suspect orders using various internal systems; - Decisioning orders based on research (social records, credit history check); - Contact customers on both inbound and outbound phone calls; - Replace orders based on the customer’s request; - Attend periodical project and team meetings.

Quality Assurance Specialist

• Oct 2012 - Jun 2014

Finding and reporting valid bugs for every new build version; - Assimilate Game Design Documents information in order to be aware of the intended behaviour of the application under testing; - Submitting relevant suggestions; - Learning how to work with the internal tools and teaching the new QA Testers (bug tracking tools); - Efficiently completing various daily tasks (checklist testing, manual testing); - Testing experience with both iOS and Android platforms, mostly iOS; - Compatibility testing (all firmware versions and devices and all the combinations available to ensure high compatibility) - Projects attended: Asphalt 8, Dungeon Hunter 4, Iron Man 3, Despicable me:Minion Rush (+9 updates), Modern Combat 4, UNO Friends, Captain America, GTR 2, Dizzy Fruits, Shark Dash. - Testing social media accounts throughout the application and ensure that data remains intact, accurate, safe and accessible; Show less

Quality Assurance Specialist

• Aug 2011 - Aug 2012

- Finding and reporting valid bugs for every new build version; - Submitting relevant suggestions; - Learning how to work with the internal tools and teaching the new QA Testers; - Efficiently completing various daily tasks (checklist testing, manual testing); - Testing experience with both iOS and Android platforms, mostly iOS; - Testing experience with a large range of devices: iPod, iPhone, iPad, Samsung, LG, Sony, HTC, Motorola and others; - Compatibility testing (all firmware versions and devices and all the combinations available to ensurehigh compatibility) - Testing social media accounts throughout the aplication and ensure that data remains intact,accurate, safe and accessible - Projects attended: FIFA 12, FIFA 13, Spy Mouse, NBA Jam, The Simpsons:Tapped out, Mass EffectInfiltrator, Real Racing 2, Flight Control Rocket, Cause of Death Show less