Experience

Playtika

• Israel
• Computer Games
• 700 & Above Employee

• Business Analyst

  • Jul 2022 - Present

  Leads analytical projects from A-Z such as A/B test analysis, update analysis of an existing feature.Analyze of specific tasks and shares bottom lines and recommendations.Support strategic analytics roadmap with focus on KPI achievements.Design dashboards and reports.Actively maintain small analytics project lists, re-prioritizing with key stakeholders as needed.Identification of revenue opportunities by uncovering actionable insights from internal information.Owns KPIs of features under his responsibility, including daily overview of their stats and dashboard handling.Pulls lists and other ongoing tasks such as Tableau Dashboard maintenance.

• VIP Account Manager

  • Dec 2019 - Jul 2022

  Manage a portfolio of Potential VIP Players and help them grow Player account management strategy: planning, delivery and optimization of the high value customer strategyResponsible for fulfilling the support needs of the VIP players and quickly resolve any issues the players may haveBuild strong customer knowledge in order to tailor promotions to VIPs and for any customer service needsWorking closely with other departments including Operations, Player Support, Payments and Marketing to provide the best possible customer experienceCoordinating and articulating project concepts to the creative teamsVIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goalsCrafting syndication schedules, tone and messaging guidelines that give a personal experience to the playersResearch: basic spot research is needed to engage the VIP Players and to investigate any trending activities within the group



Pathwwway

• Online Audio and Video Media
• 1 - 100 Employee

• Senior Sales Representative / Shift Manager

  • May 2017 - Mar 2020

  I have a collaboration with an international online-casino chain providing sales and marketing services. • Create the content of the push notification app, daily publishing and testing to ensure maximum engagement rate from the customers; • Manage all incoming traffic for the department(via chat, email and phone), distribute, balance and oversee the workload in between agents; • Proactively asses, clarify and validate VIP customer’s needs on an ongoing basis; • Communicate effectively with management to ensure delivery of the business objectives and meeting the assigned targets; • Develop and implement strategies to increase productivity and the agents KPIs; • Monitoring tournament and promotions along with creating and publishing leaderboards; • Gather and provide feedback to all relevant departments to ensure the customers are provided with the best quality services. .



Quick Solutions

• Belgrade, Serbia and Chsinau, Rep. Moldova

• Sales And Marketing Representative

  • Jan 2015 - May 2017

  • Promote the company’s services and products to potential customers via phone. • Meet the sales targets required by management. • Maintain a good relationship with the potential buyers, handle their complaints both during and after the sales process is completed; • Gather feedback to always improve personal skills and the company’s sales process. • Participate in weekly feedback and training meetings with the team leaders to improve the sales process; • Promote the company’s services and products to potential customers via phone. • Meet the sales targets required by management. • Maintain a good relationship with the potential buyers, handle their complaints both during and after the sales process is completed; • Gather feedback to always improve personal skills and the company’s sales process. • Participate in weekly feedback and training meetings with the team leaders to improve the sales process;



Kolorscript

• IT Services and IT Consulting

• Senior Sales Consultant

  • Oct 2014 - Jan 2015

  • Improving the company’s sales process by creating and implementing new strategies for the team • Developing new ways of prospecting and approaching potential customers. • Training the team in properly handling all the steps of the sales process (prospecting, presentation, negotiation and closing) • Maintaining post-sales relationships with existing customers , gather feedback and referrals • Improving the company’s sales process by creating and implementing new strategies for the team • Developing new ways of prospecting and approaching potential customers. • Training the team in properly handling all the steps of the sales process (prospecting, presentation, negotiation and closing) • Maintaining post-sales relationships with existing customers , gather feedback and referrals



Rodwell Intro Researching

• Bucharest, Romania

• Marketing Assistant

  • Feb 2013 - Oct 2014

  • Market research and marketing over the phone • Research relevant companies in specific industry sector • Place outbound calls to get relevant information from clients • Market research and marketing over the phone • Research relevant companies in specific industry sector • Place outbound calls to get relevant information from clients



tweencall

• Romania
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Sales and Retention Officer / Backoffice Data Operator

  • May 2010 - Jan 2013

  • Contact the company’s customers to promote new services to new and existing customers • Dealing with the customers problems and objections so that they will continue to use the company’s services • Operate the necessary changes in their CRM database system - Citrix Clarify and provide training fro the new employees in using it; • Offer rapports and feedback to the management and meet the targets required • Contact the company’s customers to promote new services to new and existing customers • Dealing with the customers problems and objections so that they will continue to use the company’s services • Operate the necessary changes in their CRM database system - Citrix Clarify and provide training fro the new employees in using it; • Offer rapports and feedback to the management and meet the targets required