Experience

CW Carriers USA Inc.

• United States
• Truck Transportation
• 1 - 100 Employee

• Carrier Sales

  • Jan 2022 - Present



BVP

• IT Services and IT Consulting
• 1 - 100 Employee

• Team Manager

  • Nov 2020 - Jan 2022

  Supporting team of a 30 agents and 6 team leaders Maintaining a professional work atmosphere and culture by role modeling work ethics and Company core values Responsible for the smooth operation process inside of dedicated tea, (workforce planning, customer allocation, creating schedule for each member of a team…) Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Ensuring shift and individual team members KPI’s are achieved and customer SLA’s are met Ensuring work standards inside every shift is on a high level Coaching and mentoring teams on personal and professional development and growth. Keep the work results accurate and in accordance with the quality standards Show less