Experience

Applied Computer Technologies

• Bermuda
• Information Technology & Services
• 1 - 100 Employee

• Warehouse and Logistics Coordinator

  • May 2023 - Present



Bermuda Electric Light Company Limited

• Bermuda
• Utilities
• 100 - 200 Employee

• System Administrator

  • Jan 2017 - Dec 2021

  • Managed Customer Care systems, created documentation, and guided system management • Query and Report generation • Assisted with projects, upgrades, and testing • Responded to internal and external client requests, queries, and complaints • Managed Customer Care systems, created documentation, and guided system management • Query and Report generation • Assisted with projects, upgrades, and testing • Responded to internal and external client requests, queries, and complaints



XL Catlin

• Bermuda
• Insurance
• 700 & Above Employee

• Project Assistant

  • Jun 2014 - Jul 2014

  • Assistance in testing data warehouse upgrade • Assistance in testing data warehouse upgrade



The Bank of N.T. Butterfield & Son Limited

• Banking
• 100 - 200 Employee

• Sharepoint Architect/Administrator

  • Dec 2011 - Jan 2014

  • Installed and configured SharePoint solutions.• General administration, development, and monitoring.• Troubleshooting and resolution.• Assistance with other collaborative tools and integration with Microsoft Office

• Programmer/Analyst

  • Feb 1999 - Dec 2011

  • Coordinated with various groups over project requirements.• Designed, tested, and put into production various systems and applications (custom and 3rd party). • Ongoing system administration, application upgrades/enhancements, patches, and other maintenance procedures. • Worked on several Y2K initiatives.

• Computer Operator

  • May 1997 - Feb 1999

  • Operated computer and peripheral devices on a shift rotation. • Ensured correct job setups according to operating instructions.• Light machine maintenance and general housekeeping abilities.• Identified, logged, and corrected (with assistance when required) errors encountered. • Checked output for quality and completeness.



Royal Bermuda Regiment

• Bermuda
• Armed Forces
• 1 - 100 Employee

• Bermuda Regiment Soldier

  • Jan 1996 - Jan 1999

  • completed recruitment obligations in first year • joined Quartermasters section in second year with administration and computer responsibilities • had rank increased to Lance Corporal with some oversight over lower rank • completed recruitment obligations in first year • joined Quartermasters section in second year with administration and computer responsibilities • had rank increased to Lance Corporal with some oversight over lower rank



The Phoenix Drug Store

• Customer Service Supervisor/Data Input Processor

  • Aug 1995 - May 1997

  • Trained personnel of all levels in day-to-day procedures.• Conducted overseas and local ordering.• Achieved extensive data input with a high degree of accuracy. • Endorsed procedures and equipment, augmented output. • Served on-call duty when needed.• Performed end of day closing procedures

• Customer Service Representative

  • Aug 1989 - Aug 1995

  • Effectively handled hundreds of business transactions per day.• Managed computerized checkout station. • Conducted inventories, installed promotional displays. • Coordinated with departmental managers over scheduling and placement.• Maintained store shelves.• Served on-call duty during weekend/day off sessions.• Some warehouse experience