Experience

Schenk Systeme AG

• Switzerland
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Agent

  • Jul 2022 - Present

  Getting gas stations, payment machines, cash register softwares and backoffice administration softwares to work again asap. They should be looking for more German and French speakers that like intense work. Getting gas stations, payment machines, cash register softwares and backoffice administration softwares to work again asap. They should be looking for more German and French speakers that like intense work.



Congress Kursaal Interlaken AG

• Switzerland
• Events Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Apr 2022

  Same as with pasino.ch but significantly higher cow/resident ratio than in Geneva, slower pace and more formal environnement. Same as with pasino.ch but significantly higher cow/resident ratio than in Geneva, slower pace and more formal environnement.



Pasino.ch

• Switzerland
• Entertainment Providers
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2021 - Jan 2022

  Ansvering customer requests, verification of id and adress proof documents, watching out for the respect of legal norms. Identifying compulsive and endebted players. A highly interesting experience to work in the field in Switzerland, the first coutry ever with a real player protection legislation. Ansvering customer requests, verification of id and adress proof documents, watching out for the respect of legal norms. Identifying compulsive and endebted players. A highly interesting experience to work in the field in Switzerland, the first coutry ever with a real player protection legislation.



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Service Desk Agent

  • Sep 2015 - Jun 2018

  First level support for internet access, voip phones and e-mail. Management of customer anger and frustration, Sales and advertisement. Call length optimisation. ... First level support for internet access, voip phones and e-mail. Management of customer anger and frustration, Sales and advertisement. Call length optimisation. ...