Experience

GSS - Global Screening Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Release Train Engineer

  • Apr 2023 - Present

  London, England, United Kingdom



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Release Train Engineer

  • Feb 2022 - Apr 2023

  London, England, United Kingdom - Enhancing deployment and management phases of the development & operational lifecycles, including through Agile coaching and active contribution to release and environment best practice - Facilitating and fostering the preparation of release and sprint vision, goals and work pipelines and facilitating pre and post planning meetings - Building and communicating release calendars and iterative planning cycles and synchronising with other release train managers across domains -… Show more - Enhancing deployment and management phases of the development & operational lifecycles, including through Agile coaching and active contribution to release and environment best practice - Facilitating and fostering the preparation of release and sprint vision, goals and work pipelines and facilitating pre and post planning meetings - Building and communicating release calendars and iterative planning cycles and synchronising with other release train managers across domains - Aggregating the programme release objectives into value streams release objectives where they exist and publishing them for visibility and transparency - Assisting with the economic decision-making by facilitating estimation by teams and the roll up to programme and portfolio levels

• Scrum Master

  • Jun 2020 - Mar 2022

  London, England, United Kingdom Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies. • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint. • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives. • Led sprint reviews, daily scrums and planning meetings to realize full team engagement. • Worked effectively with multiple Scrum teams both… Show more Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies. • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint. • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives. • Led sprint reviews, daily scrums and planning meetings to realize full team engagement. • Worked effectively with multiple Scrum teams both internally and offshore. • Worked to provide continuous improvement for product development lifecycle, realizing 10% increase in velocity in a Sprint-by-Sprint basis.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Scrum Master

  • Dec 2018 - Jun 2020

  Burgess Hill Maintains dependency plan between planned sprints/iterations across engineering, infrastructure, and third parties Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines Organizes and facilitates daily stand-ups and retrospectives at the end of each sprint/iteration, and creates an environment in which the team is continuously learning from the past Engages with Product Owner, Business Stakeholders,… Show more Maintains dependency plan between planned sprints/iterations across engineering, infrastructure, and third parties Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines Organizes and facilitates daily stand-ups and retrospectives at the end of each sprint/iteration, and creates an environment in which the team is continuously learning from the past Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions Uses their technical acumen to enable removal of impediments, ask probing questions, and support team in technical issue resolution Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team. Steer and deliver project communications at all levels within Technology and business to ensure visibility of development process and project performance, to coordinate escalation and issue resolution, to facilitate decision making, and to build trust. Manages dependencies for product integration with other partner AET teams Works in partnership with Product Owners, and the core and extended team to create and prioritize the product backlog Responsible for tracking iteration progress, actively adding to design discussions, issue resolution and removing obstacles to ensure sprint/iteration commitments are met Show less



Fidelity International

• United Kingdom
• Financial Services
• 700 & Above Employee

• Scrum Master

  • May 2018 - Nov 2018

  London, United Kingdom • Provide support during the Agile transformation process • Lead and apply the Agile fundamental processes using Scrum/Kanban during the product development cycle • Educate and reinforce Scrum framework and Agile methodology to key stakeholders towards project/product development • Utilise Agile Scrum practices to help the team increase their velocity • Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables • Facilitate Release… Show more • Provide support during the Agile transformation process • Lead and apply the Agile fundamental processes using Scrum/Kanban during the product development cycle • Educate and reinforce Scrum framework and Agile methodology to key stakeholders towards project/product development • Utilise Agile Scrum practices to help the team increase their velocity • Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables • Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings • Work closely with the Product Owner to identify the goals of each Sprint and remove any impediments that might occur

• Content Executive

  • Aug 2015 - May 2018

  Kingswood, Surrey • Ensure that signed-off copy is delivered to deadline, working closely with project and programme managers. • Manage multiple stakeholders and voices across the organisation – from customer services to compliance – and balance sometimes competing demands to achieve the best outcomes for the project. • Work with user testing to ensure that content is always tuned to the needs of the user, the task the user is trying to complete, and the mind-set the user is in while completing that task… Show more • Ensure that signed-off copy is delivered to deadline, working closely with project and programme managers. • Manage multiple stakeholders and voices across the organisation – from customer services to compliance – and balance sometimes competing demands to achieve the best outcomes for the project. • Work with user testing to ensure that content is always tuned to the needs of the user, the task the user is trying to complete, and the mind-set the user is in while completing that task. • Modify existing content and create compelling new content that speaks to defined user profiles by considering the goals, desires, and potential limitations of users . • Define content requirements based on experience, competitive research and input from customers and subject matter experts. • Champion the role of content within the team, group, and larger organization to provide business partners with user-centric, innovative online communications that meet business needs and user objectives. • Work closely with other departments to ensure that content meets legal, compliance, SEO, accessibility, Fidelity branding, and style guide requirements; take the initiative to engage and coordinate content testing, peer review, and proofreading.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Digital Content Manager

  • Jul 2013 - Aug 2015

  London, United Kingdom • Create, solicit, develop and manage Website content ensuring accuracy of information and keeping current with timely updates • Working with a cross-departmental team, maintain a master content calendar containing deadlines for the team to regularly review and submit updated content • Edit and proofread all web content and revise according to the nature and look of the website to maintain a consistent look and feel • Identify web content that can be published by the team versus… Show more • Create, solicit, develop and manage Website content ensuring accuracy of information and keeping current with timely updates • Working with a cross-departmental team, maintain a master content calendar containing deadlines for the team to regularly review and submit updated content • Edit and proofread all web content and revise according to the nature and look of the website to maintain a consistent look and feel • Identify web content that can be published by the team versus what is sensitive and would require Executive approval Show less



Interval International

• Leisure, Travel & Tourism
• 500 - 600 Employee

• Bridge Co-ordinator

  • Nov 2012 - Jul 2013

  Raynes Park, London Monitoring and coordinating the inner workings of Interval International's call center, assisting the agents and answering any queries they might have and making sure company's policies and procedures are followed in order to provide the highest quality customer service.

• Holiday Counsellor

  • Nov 2011 - Nov 2012

  Raynes Park, London I was responsible for booking holidays for UK and Greek members, providing the best customer service and meeting our client's expectations



Sea and Sky Travel Agency

• Travel agent

  • Apr 2010 - Oct 2012

  Mykonos, Greece Airfare and boat ticketing, car hire, accommodation bookings



OTEplus

• Singapore
• Business Consulting and Services
• 1 - 100 Employee

• Network Engineer

  • Oct 2010 - May 2011

  Mykonos, Greece Telephone and internet failures, ADSL and telephone line installations, IPTV, fiber optic