Experience

immixGroup

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Inside Sales Representative

  • Jan 2017 - Present

  ▪ Sales/Revenue Growth: Managed crucial sales functions and growth for partners and suppliers from Quote-to-Cash (Q2C); assigned to short-staffed account; determined customer needs and closed gaps; gained supplier trust, accelerating business and exceeding expectations. ▪ Cost Saving/Loss Mitigation: Identified $7k price overrun, a quoting issue on renewal structure for all contracts; implemented remediation strategy across team; saved lost revenue, increasing earnings YoY on multiple orders. ▪ Relationship Building/Brand Trust: Took initiative on various complex project assignments alongside Partners; created errorless and complex order transactions of 200k+ over several months; built Partner relationships and brand trust. ▪ Continuous Process Improvement/Partnerships: Onboarded strategic partnerships by providing guidance on processing and leveraging contract vehicles; improved B2B sales in federal, state, and local governments by creating new growth for specific market segments; maintained contractual knowledge for entities, such as GSA Schedules Program and DoD ESI. ▪ Revenue Generation/Trusted Advisor: Recruited for specific account(s) and acted as extension to supplier’s sales team for Federal Systems Integrator revenue growth; gained strategic partners and peer trust; collaborated and immediately grew business; accelerated to company’s highest revenue generating account; grew market share growth from 65% to 88% in 2020. ▪ Process Re-engineering/Delivery Method: Pinpointed internal delivery method error on incoming quote requests; based on extensive product knowledge, recommended new business strategy; increased multiple net-new business sales between $1K to $10K per transaction. Show less



Quest Software Public Sector Inc.

• Software Development
• 1 - 100 Employee

• Business Support Senior Associate

  • Feb 2011 - Nov 2016

  ▪ Project Management/Collaboration: Researched and verified systematic/behavioral issues in Salesforce users when implementing federal deal registration program based on channel-centric sales model; collaborated with management and IT teams at project milestones; surged Partner growth opportunities and increased overall Partner-driven revenue, trust, and data analysis. ▪ Trusted Advisor/Sales Support: Completed $20+ million in yearly revenue in order prepping; applied cross-functional collaboration among departments to obtain required documents and approvals; known as trusted advisor and liaison to sales and sales leaders. ▪ Deadline-driven Sales/Productivity: Saved sales reps ~30-35% in administrative time through order preparation to optimize and prior customer face time during demanding end-of-month time constraints and deadlines; ensured sales met forecasted goals. ▪ Metrics/Forecasting: Managed Salesforce and standardized reporting, leveraging Microsoft Excel computation; provided management with tools to drive metrics and forecast delivery of sales organization, including execution of planning needs. ▪ Training/Onboarding/Sales: Led onboarding for channel managers and sales representatives on procedures, such as quoting, ordering, and product management tools; submitted new hire data to HR and facilitated key-card access; created easy-to-use engagement processes, expediting deals and promoting customer brand experience, up by 41%. ▪ Resource Allocation/Customer Satisfaction: Managed multiple architect’s calendar scheduling and workloads according to certification levels matched to customer needs; verified projected timeframes in various time zones; coordinated ad-hoc VP and executive meetings; upgraded workload balance and increased team productivity. Show less



Bethesda Chevy Chase Dental Care

• United States
• Medical Practices

• Senior Patient Care Representative

  • 2010 - 2013

  ▪ Negotiation/Cost Saving: Negotiated with multiple insurance providers, including written appeals to rectify issues; communicated with patients on billing personal medical questions/concerns; decreased denied insurance claims by 1k+ MoM; rectified errors in shorter timeframe through negotiations. ▪ Problem-solving/Patient Satisfaction: Pitched and implemented internal code filing system, reducing confusion; saved employees hours of patient record filing per week; reduced customer complaints by 20%+ on payment plans. ▪ Patient Retention/Operations: Learned nomenclature for dental code procedures; facilitated scheduling, email, phone responsiveness, and patient check-in/check-outs; increased patient satisfaction based on fewer complaints and built trust of 3 Dentists; accelerated responsiveness and avoided double bookings. Show less



QIAGEN

• Netherlands
• Biotechnology Research
• 700 & Above Employee

• Clinical MDx Marketing Coordinator

  • 2009 - 2011

  ▪ Lead Generation/Marketing: Managed promotion of inbound marketing leads for sales funnel; increased bottom line and received continued praise from sales leaders for qualifying effective leads. ▪ Marketing Collateral/Agenda Management: Created and compiled Marketing collateral and detailed agendas tailored to meetings under tight deadline constraints; continuously met time allocations and ensured meeting success by providing DIAGEN solution information to medical industry. ▪ Logistics/Travel/Events: Arranged multiple off-site event/meeting logistics, including travel coordination plans for sales executives, speakers, and medical professionals; promoted product and forged high event turnouts through registrations. ▪ CRM/Data Capture/Sales: Compiled data from post-meeting results and entered in Client Relationship Management (CRM) system; generated data, driving bottom line for large market segment in women’s health and molecular diagnosis for further analysis and product promotion results. Show less

• Administrative Assistant

  • May 2004 - Sep 2008

  Federal Public Sector knowledge, GSA and contract paperwork review and prep for several million dollars worth including classified orders. Liaison for departments including working with our distributors to collect answers or streamline processes. Monitor Public Sector Inc. employee cell phone plan usage each month and helped save Quest and employees money by selecting more efficient cell plans including negotiating discounting prices with provider. Helped train other administrators with procedures including interviewing potential candidates. Report directly to the Vice President of Operations and closely collaborating with executives on a variety of tasks or communication if issues arise. Assist in new hire paper work, assist customers and vendors during front desk coverage, meeting logistic coordination. Generating reports and other pertinent data for management. Assist sales with various duties including asset reporting, generating quotes, therefore product and coding knowledge. Show less