Experience

People's Partnership

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Business Intelligence / CRM Manager

  • Jul 2021 - Present

  Run a two teams, one of BI Developers and CRM Developers Run a two teams, one of BI Developers and CRM Developers



AIG

• United States
• Insurance
• 700 & Above Employee

• Business Analyst Manager

  • Jan 2019 - Present

  Key achievements:Lead a diverse team of analysts and project managers based in Shoreham UK and Houston TxExpanded the MI-led ethos into othe AIG Travel sites around the worldHeavily involved in the successful Avaya CMS platform migration - a project involving a dozen locations, hundreds of end users and thousands of phone lines.The above plus continuing the majority of the Senior MI Analyst role.

• Senior Management Information Analyst

  • Nov 2013 - Jan 2019

  Key achievements:Embedded MI into every facet of the AIG Travel Shoreham operationLeading a team of analysts within a call centre setting producing over 800 operational reports a month. Developed demand planning and capacity models for Sales, Assistance and ClaimsCreated world class rostering tools allowing for better business coverage with fewer peopleIntegrated forecasting techniques and demand modelling into annual budget processDeveloped the skills of junior analysts and fostered a positive environment for career developmentPlayed key role in delivering key telephony infrastructure projects and business continuity plansWorked with global colleagues to implement MI tools and reports into other officesOver the past 5 years I have helped make the Shoreham office the leader for MI within AIG Travel.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Lead Developer

  • Feb 2013 - Oct 2013

  **left due to high risk redundancy**Lead a team of Senior Developers in the project based development of tools and systems to enable and enrich the work done by the wider Business Intelligence team, Contract Managers, and external customers.Lead wider BI team through monthly data processing and reporting process to ensure key reports are delivered to customers on time and in full. Working directly with customers to proactively meet their requirements and keep them engaged. The main development platform was a mix of SQL, SSRS, and advanced Excel 2010 integration.

• Business Intelligence Manager

  • Feb 2010 - Feb 2013

  Designed and implemented the 2012/13 Demand Planning Tool. The Demand Plan output is a highly detailed plan forecasting all £1.25bn of NHS commissioned Secondary care across Sussex.Worked on both regular and project work, including management of junior and senior analysts.Regular and ad-hoc included analysis of data including system modelling, forecasting, and data validation.Designing reporting tools for internal and external customers. Migrated existing Excel based tools to SQL / SSRS environment saving hundreds of hours of processing time. Trained 20+ colleagues to use SQLApplied Continuous Improvement techniques to the analysis and reporting of 18 Weeks, reducing the task from a full time post to 2 hours of processing per month plus self-service reports