Geoffrey McBride (He/him/his)
Senior Enterprise Customer Success Manager at Duo Security- Claim this Profile
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Bio
Emilie Cohen
Geoffrey is an asset to any business. He is driven to provide best-in-class customer service through advocation for his customers and passion for the customer journey. One of the hardest workers I know and a pleasure to work with.
Allyson Burroughs
I had the distinct pleasure of working with Geoff when he was senior account manager at Contently on the Conduent account. Not only is Geoff a consummate professional, he makes it his daily goal to ensure his clients are successful. He understood his product, inside and out, and made sure that our team did, too. He was available at the drop of a hat and it was always evident that his own team members respected and enjoyed working with him as much as we did on the client side. Geoff is smart and strategic. He's the person on the team who will sweat the details while never losing sight of the big picture. And he's incredibly nice - and that goes a long way in today's world of business.
Emilie Cohen
Geoffrey is an asset to any business. He is driven to provide best-in-class customer service through advocation for his customers and passion for the customer journey. One of the hardest workers I know and a pleasure to work with.
Allyson Burroughs
I had the distinct pleasure of working with Geoff when he was senior account manager at Contently on the Conduent account. Not only is Geoff a consummate professional, he makes it his daily goal to ensure his clients are successful. He understood his product, inside and out, and made sure that our team did, too. He was available at the drop of a hat and it was always evident that his own team members respected and enjoyed working with him as much as we did on the client side. Geoff is smart and strategic. He's the person on the team who will sweat the details while never losing sight of the big picture. And he's incredibly nice - and that goes a long way in today's world of business.
Emilie Cohen
Geoffrey is an asset to any business. He is driven to provide best-in-class customer service through advocation for his customers and passion for the customer journey. One of the hardest workers I know and a pleasure to work with.
Allyson Burroughs
I had the distinct pleasure of working with Geoff when he was senior account manager at Contently on the Conduent account. Not only is Geoff a consummate professional, he makes it his daily goal to ensure his clients are successful. He understood his product, inside and out, and made sure that our team did, too. He was available at the drop of a hat and it was always evident that his own team members respected and enjoyed working with him as much as we did on the client side. Geoff is smart and strategic. He's the person on the team who will sweat the details while never losing sight of the big picture. And he's incredibly nice - and that goes a long way in today's world of business.
Emilie Cohen
Geoffrey is an asset to any business. He is driven to provide best-in-class customer service through advocation for his customers and passion for the customer journey. One of the hardest workers I know and a pleasure to work with.
Allyson Burroughs
I had the distinct pleasure of working with Geoff when he was senior account manager at Contently on the Conduent account. Not only is Geoff a consummate professional, he makes it his daily goal to ensure his clients are successful. He understood his product, inside and out, and made sure that our team did, too. He was available at the drop of a hat and it was always evident that his own team members respected and enjoyed working with him as much as we did on the client side. Geoff is smart and strategic. He's the person on the team who will sweat the details while never losing sight of the big picture. And he's incredibly nice - and that goes a long way in today's world of business.
Credentials
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Jodi Glickman on Pitching Yourself
LinkedInOct, 2018- Nov, 2024 -
Certified Personal Trainer - NASM
National Academy of Sports Medicine (NASM)Jan, 2014- Nov, 2024
Experience
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Duo Security
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United States
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Computer and Network Security
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300 - 400 Employee
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Senior Enterprise Customer Success Manager
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Aug 2020 - Present
-Owning a portfolio of enterprise customers around $5MM -2022 Award for Customer Impact -Onboarding and training new customers -Troubleshooting complex Cybersecurity issues and threats -Maintaining relationships between internal Cisco partners and external customers -Helping customers navigate cyber threats and events that potentially could harm users or the business -Educating customers on Cisco/Duo Security Best Practice -Collaborating with sales to upgrade and expand to… Show more -Owning a portfolio of enterprise customers around $5MM -2022 Award for Customer Impact -Onboarding and training new customers -Troubleshooting complex Cybersecurity issues and threats -Maintaining relationships between internal Cisco partners and external customers -Helping customers navigate cyber threats and events that potentially could harm users or the business -Educating customers on Cisco/Duo Security Best Practice -Collaborating with sales to upgrade and expand to enhance ARR Show less -Owning a portfolio of enterprise customers around $5MM -2022 Award for Customer Impact -Onboarding and training new customers -Troubleshooting complex Cybersecurity issues and threats -Maintaining relationships between internal Cisco partners and external customers -Helping customers navigate cyber threats and events that potentially could harm users or the business -Educating customers on Cisco/Duo Security Best Practice -Collaborating with sales to upgrade and expand to… Show more -Owning a portfolio of enterprise customers around $5MM -2022 Award for Customer Impact -Onboarding and training new customers -Troubleshooting complex Cybersecurity issues and threats -Maintaining relationships between internal Cisco partners and external customers -Helping customers navigate cyber threats and events that potentially could harm users or the business -Educating customers on Cisco/Duo Security Best Practice -Collaborating with sales to upgrade and expand to enhance ARR Show less
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Toast
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United States
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Software Development
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700 & Above Employee
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Senior Customer Success Manager (Remote)
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Nov 2018 - Apr 2020
(Covid layoff - cut 50% of workforce due to pandemic)Toast, Inc. is a cloud-based restaurant -$2MM+ Managed ARR with a portfolio across a territory of 6 Southeastern States focusing on retention, adoption and growth of existing accounts -95% Customer Retention Rate maintained since Nov 2018 -125% Goal Attainment (upsells in additional software modules) each quarter since Q1 2019 -Collaborated with Product, Marketing and Sales to create GTM launch strategy for Email Marketing… Show more (Covid layoff - cut 50% of workforce due to pandemic)Toast, Inc. is a cloud-based restaurant -$2MM+ Managed ARR with a portfolio across a territory of 6 Southeastern States focusing on retention, adoption and growth of existing accounts -95% Customer Retention Rate maintained since Nov 2018 -125% Goal Attainment (upsells in additional software modules) each quarter since Q1 2019 -Collaborated with Product, Marketing and Sales to create GTM launch strategy for Email Marketing Platform, Toast Payroll, Digital Ordering, and Toast TakeOut -Awarded coveted "2019 Top Chef" for teamwork, client retention and process improvement Show less (Covid layoff - cut 50% of workforce due to pandemic)Toast, Inc. is a cloud-based restaurant -$2MM+ Managed ARR with a portfolio across a territory of 6 Southeastern States focusing on retention, adoption and growth of existing accounts -95% Customer Retention Rate maintained since Nov 2018 -125% Goal Attainment (upsells in additional software modules) each quarter since Q1 2019 -Collaborated with Product, Marketing and Sales to create GTM launch strategy for Email Marketing… Show more (Covid layoff - cut 50% of workforce due to pandemic)Toast, Inc. is a cloud-based restaurant -$2MM+ Managed ARR with a portfolio across a territory of 6 Southeastern States focusing on retention, adoption and growth of existing accounts -95% Customer Retention Rate maintained since Nov 2018 -125% Goal Attainment (upsells in additional software modules) each quarter since Q1 2019 -Collaborated with Product, Marketing and Sales to create GTM launch strategy for Email Marketing Platform, Toast Payroll, Digital Ordering, and Toast TakeOut -Awarded coveted "2019 Top Chef" for teamwork, client retention and process improvement Show less
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Box
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United States
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Technology, Information and Internet
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700 & Above Employee
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Senior Enterprise Customer Success Manager - Box Consulting
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2018 - 2018
-$2M in Q1 professional services (upsells) for East Region -Supported 50+ Account Executives across region with services to promote adoption -Created and delivered presentations that simplified complex technical concepts -Fortune 500 C-Level executive relationship nurturing for product adoption, client retention and growth -Collaborated with legal, channel partners, implementation, product, success, and engineering teams to promote client satisfaction -$2M in Q1 professional services (upsells) for East Region -Supported 50+ Account Executives across region with services to promote adoption -Created and delivered presentations that simplified complex technical concepts -Fortune 500 C-Level executive relationship nurturing for product adoption, client retention and growth -Collaborated with legal, channel partners, implementation, product, success, and engineering teams to promote client satisfaction
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Contently
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United States
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Software Development
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1 - 100 Employee
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Senior Enterprise Account Manager
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Oct 2016 - Dec 2017
• 85% quarterly client retention rate Q1 & Q2 2017 (company goal is 65%) • 25+ Enterprise Accounts managed, $1.5MM in annual recurring revenue • Lead Fortune 500 Brands’ complex technology deployments across multiple lines of business • 30 editors directed on large enterprise content initiatives and new product rollouts • Portfolio includes: GE, GAP, TE Connectivity, BlackRock, Franklin Templeton, and BBVA Compass • Created and presented kickoff decks and… Show more • 85% quarterly client retention rate Q1 & Q2 2017 (company goal is 65%) • 25+ Enterprise Accounts managed, $1.5MM in annual recurring revenue • Lead Fortune 500 Brands’ complex technology deployments across multiple lines of business • 30 editors directed on large enterprise content initiatives and new product rollouts • Portfolio includes: GE, GAP, TE Connectivity, BlackRock, Franklin Templeton, and BBVA Compass • Created and presented kickoff decks and continued as client advocate through lifecyle Show less • 85% quarterly client retention rate Q1 & Q2 2017 (company goal is 65%) • 25+ Enterprise Accounts managed, $1.5MM in annual recurring revenue • Lead Fortune 500 Brands’ complex technology deployments across multiple lines of business • 30 editors directed on large enterprise content initiatives and new product rollouts • Portfolio includes: GE, GAP, TE Connectivity, BlackRock, Franklin Templeton, and BBVA Compass • Created and presented kickoff decks and… Show more • 85% quarterly client retention rate Q1 & Q2 2017 (company goal is 65%) • 25+ Enterprise Accounts managed, $1.5MM in annual recurring revenue • Lead Fortune 500 Brands’ complex technology deployments across multiple lines of business • 30 editors directed on large enterprise content initiatives and new product rollouts • Portfolio includes: GE, GAP, TE Connectivity, BlackRock, Franklin Templeton, and BBVA Compass • Created and presented kickoff decks and continued as client advocate through lifecyle Show less
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LeadGenius
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United States
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Software Development
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300 - 400 Employee
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Senior Customer Success Manager
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Jan 2016 - Jun 2016
-$1M Managed in annual revenues with 95% monthly retention -20+ SMB clients totaling more than $1M in recurring annual revenue -Lead 20 Project Managers focused on customer engagement, advocacy and long-term partnering -95% Quarterly Retention -Designed custom client onboarding presentations to streamline process for gathering deliverables -Responsible for deployment, client retention and identifying opportunities for account expansion -$1M Managed in annual revenues with 95% monthly retention -20+ SMB clients totaling more than $1M in recurring annual revenue -Lead 20 Project Managers focused on customer engagement, advocacy and long-term partnering -95% Quarterly Retention -Designed custom client onboarding presentations to streamline process for gathering deliverables -Responsible for deployment, client retention and identifying opportunities for account expansion
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Revel Systems
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United States
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Software Development
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300 - 400 Employee
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Senior Account Executive - Mid Market Restaurant/Retail
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Nov 2014 - Jan 2016
-Quota Attainment 2015: Dec-Feb (Training) 152% April 2015, June 90%, July 115%, August 107%, Sept 130%, Nov 202% -$700K in total revenue 2015 YTD -200+ accounts managed from prospect to close -Collaborated interdepartmentally to ensure proper implementation, troubleshooting, billing and on-boarding of new clients -Participated in nationwide industry conferences and face to face meetings with prospects -Mentored, coached and trained new sales reps and channel… Show more -Quota Attainment 2015: Dec-Feb (Training) 152% April 2015, June 90%, July 115%, August 107%, Sept 130%, Nov 202% -$700K in total revenue 2015 YTD -200+ accounts managed from prospect to close -Collaborated interdepartmentally to ensure proper implementation, troubleshooting, billing and on-boarding of new clients -Participated in nationwide industry conferences and face to face meetings with prospects -Mentored, coached and trained new sales reps and channel partners -Proselytized the Revel brand to new prospects through in-person and online presentations -Implemented deployment process with Director of Client Success to help alleviate undue stress on new accounts and improve customer satisfaction/retention Show less -Quota Attainment 2015: Dec-Feb (Training) 152% April 2015, June 90%, July 115%, August 107%, Sept 130%, Nov 202% -$700K in total revenue 2015 YTD -200+ accounts managed from prospect to close -Collaborated interdepartmentally to ensure proper implementation, troubleshooting, billing and on-boarding of new clients -Participated in nationwide industry conferences and face to face meetings with prospects -Mentored, coached and trained new sales reps and channel… Show more -Quota Attainment 2015: Dec-Feb (Training) 152% April 2015, June 90%, July 115%, August 107%, Sept 130%, Nov 202% -$700K in total revenue 2015 YTD -200+ accounts managed from prospect to close -Collaborated interdepartmentally to ensure proper implementation, troubleshooting, billing and on-boarding of new clients -Participated in nationwide industry conferences and face to face meetings with prospects -Mentored, coached and trained new sales reps and channel partners -Proselytized the Revel brand to new prospects through in-person and online presentations -Implemented deployment process with Director of Client Success to help alleviate undue stress on new accounts and improve customer satisfaction/retention Show less
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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District Manager/TotalSource PEO
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Jan 2014 - Dec 2014
•25 face-to-face meetings attended weekly with stakeholders in professional services, hi-tech, legal & finance to discuss HR outsourcing solutions •Consulted business owners on Healthcare reform, compliance issues and human capital management issues in San Francisco •Gathered documents to provide to underwriting to determine client qualification •Educated clients and prospects on legal issues facing California business owners (SF CIty ordinances pertaining to Employee Wages, EEOD… Show more •25 face-to-face meetings attended weekly with stakeholders in professional services, hi-tech, legal & finance to discuss HR outsourcing solutions •Consulted business owners on Healthcare reform, compliance issues and human capital management issues in San Francisco •Gathered documents to provide to underwriting to determine client qualification •Educated clients and prospects on legal issues facing California business owners (SF CIty ordinances pertaining to Employee Wages, EEOD, Sick Leave, etc.) •Created custom presentations to deliver to C-level executives to explain how PEO's assist Show less •25 face-to-face meetings attended weekly with stakeholders in professional services, hi-tech, legal & finance to discuss HR outsourcing solutions •Consulted business owners on Healthcare reform, compliance issues and human capital management issues in San Francisco •Gathered documents to provide to underwriting to determine client qualification •Educated clients and prospects on legal issues facing California business owners (SF CIty ordinances pertaining to Employee Wages, EEOD… Show more •25 face-to-face meetings attended weekly with stakeholders in professional services, hi-tech, legal & finance to discuss HR outsourcing solutions •Consulted business owners on Healthcare reform, compliance issues and human capital management issues in San Francisco •Gathered documents to provide to underwriting to determine client qualification •Educated clients and prospects on legal issues facing California business owners (SF CIty ordinances pertaining to Employee Wages, EEOD, Sick Leave, etc.) •Created custom presentations to deliver to C-level executives to explain how PEO's assist Show less
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ReachLocal
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United States
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Advertising Services
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700 & Above Employee
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Senior Account Executive
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Feb 2013 - Nov 2013
•Booking appointments directly from your website •Email and txt confirmations & reminders •An enroute tracking link with a photo of the technician that is on the way to their home •Paperless estimates & invoices •Paperless payment •Paperless receipts & survey reviews •Called on business owners to present online marketing solutions: search, retargeting, site redesign and social media to create positive web presence •Determed budget, calculated ROI and developed… Show more •Booking appointments directly from your website •Email and txt confirmations & reminders •An enroute tracking link with a photo of the technician that is on the way to their home •Paperless estimates & invoices •Paperless payment •Paperless receipts & survey reviews •Called on business owners to present online marketing solutions: search, retargeting, site redesign and social media to create positive web presence •Determed budget, calculated ROI and developed marketing solutions to drive lead conversions and engagement •Drove sales results through business networking, referrals, prospecting, trade events and association membership •Sold and designed Smart Websites (ReachEdge) created to increase ROI, promote lead conversion/lead status and aid with customer follow up •Evangelized the complete SEM portfolio of products: Search, Display and Retargeting, Online Web Presence, Social Media and Reputation, LiveChat Key Responsibilities: Locate, qualify and prospect (using YELP, MerchantCircle, Angie's List, etc.) local business owners ($1MM) as potential customers for SEM products. Demonstrate on-line marketing results, attend networking events and earn referrals from other business partners and contacts. Software Sales Executive Show less •Booking appointments directly from your website •Email and txt confirmations & reminders •An enroute tracking link with a photo of the technician that is on the way to their home •Paperless estimates & invoices •Paperless payment •Paperless receipts & survey reviews •Called on business owners to present online marketing solutions: search, retargeting, site redesign and social media to create positive web presence •Determed budget, calculated ROI and developed… Show more •Booking appointments directly from your website •Email and txt confirmations & reminders •An enroute tracking link with a photo of the technician that is on the way to their home •Paperless estimates & invoices •Paperless payment •Paperless receipts & survey reviews •Called on business owners to present online marketing solutions: search, retargeting, site redesign and social media to create positive web presence •Determed budget, calculated ROI and developed marketing solutions to drive lead conversions and engagement •Drove sales results through business networking, referrals, prospecting, trade events and association membership •Sold and designed Smart Websites (ReachEdge) created to increase ROI, promote lead conversion/lead status and aid with customer follow up •Evangelized the complete SEM portfolio of products: Search, Display and Retargeting, Online Web Presence, Social Media and Reputation, LiveChat Key Responsibilities: Locate, qualify and prospect (using YELP, MerchantCircle, Angie's List, etc.) local business owners ($1MM) as potential customers for SEM products. Demonstrate on-line marketing results, attend networking events and earn referrals from other business partners and contacts. Software Sales Executive Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Corporate Account Executive
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Apr 2011 - Dec 2012
Senior Account Executive who sold hardware solutions, provided business continuity and integrated Machine to Machine business solutions to Silicon Valley (Box, Quora, Palantir, Sequoia Capital and SurveyMonkey to name a few) corporate clients • Contributed to 13% of total Bay Area sales growth in B2B Channel, Q1 2012 • June 2012 Top Ranking Machine to Machine AE in West Area (CA, NV, HI) • Closed 100+ Lines of new service with Space Systems Loral ($50K Revenue) • Closed 100+… Show more Senior Account Executive who sold hardware solutions, provided business continuity and integrated Machine to Machine business solutions to Silicon Valley (Box, Quora, Palantir, Sequoia Capital and SurveyMonkey to name a few) corporate clients • Contributed to 13% of total Bay Area sales growth in B2B Channel, Q1 2012 • June 2012 Top Ranking Machine to Machine AE in West Area (CA, NV, HI) • Closed 100+ Lines of new service with Space Systems Loral ($50K Revenue) • Closed 100+ lines of new service with SRI International ($60K Revenue) • Managed complex account relationship with Palantir (400+ lines of service) and grew account by 10% YOY ($500K) • Grew Box.com account by 50% in 6 months ($20K additional revenue) • Expertise primarily selling to startups, VC's, Biopharma and Technology companies • Drove revenue by locating new customers, cross-selling and up-selling current customers Key Responsibilities: Hunting for new business, up-selling products and services, account retention, daily customer service and prospecting for small to medium businesses/non-profits/state and local government accounts seeking wireless telecommunication solutions and services Consistently ranked in top 25% of Verizon's B2B Sales force 2011 - 96% to quota YTD 2012 - 111% to quota YTD Show less Senior Account Executive who sold hardware solutions, provided business continuity and integrated Machine to Machine business solutions to Silicon Valley (Box, Quora, Palantir, Sequoia Capital and SurveyMonkey to name a few) corporate clients • Contributed to 13% of total Bay Area sales growth in B2B Channel, Q1 2012 • June 2012 Top Ranking Machine to Machine AE in West Area (CA, NV, HI) • Closed 100+ Lines of new service with Space Systems Loral ($50K Revenue) • Closed 100+… Show more Senior Account Executive who sold hardware solutions, provided business continuity and integrated Machine to Machine business solutions to Silicon Valley (Box, Quora, Palantir, Sequoia Capital and SurveyMonkey to name a few) corporate clients • Contributed to 13% of total Bay Area sales growth in B2B Channel, Q1 2012 • June 2012 Top Ranking Machine to Machine AE in West Area (CA, NV, HI) • Closed 100+ Lines of new service with Space Systems Loral ($50K Revenue) • Closed 100+ lines of new service with SRI International ($60K Revenue) • Managed complex account relationship with Palantir (400+ lines of service) and grew account by 10% YOY ($500K) • Grew Box.com account by 50% in 6 months ($20K additional revenue) • Expertise primarily selling to startups, VC's, Biopharma and Technology companies • Drove revenue by locating new customers, cross-selling and up-selling current customers Key Responsibilities: Hunting for new business, up-selling products and services, account retention, daily customer service and prospecting for small to medium businesses/non-profits/state and local government accounts seeking wireless telecommunication solutions and services Consistently ranked in top 25% of Verizon's B2B Sales force 2011 - 96% to quota YTD 2012 - 111% to quota YTD Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Government Account Executive
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May 2008 - Oct 2010
Sold Verizon Wireless portfolio of data and voice services to municipal state and local governments in 13 counties across Southern Georgia and North County San Diego, CA. • Established highest number of new accounts for Socal Government Team in 2010 • Closed 1000+ new lines in 2009 for GA/AL Region and produced over $160K in new revenue • 2009 Top Performer for accessories sold • Recognized as a Top Rookie in December 2008 (first year on the job) • Helped team close over… Show more Sold Verizon Wireless portfolio of data and voice services to municipal state and local governments in 13 counties across Southern Georgia and North County San Diego, CA. • Established highest number of new accounts for Socal Government Team in 2010 • Closed 1000+ new lines in 2009 for GA/AL Region and produced over $160K in new revenue • 2009 Top Performer for accessories sold • Recognized as a Top Rookie in December 2008 (first year on the job) • Helped team close over 500+ lines of new service with Clayton County ($350K+) • Closed 160 new lines of service with Laurens County, Dublin, GA ($150K) from a cold call • 100+ lines of new service with Central State Hospital ($100K) • Performed a minimum of 10 Business Reviews monthly to analyze usage and maximize revenues 2008 - 106% to quota YTD 2009 - 117% to quota YTD 2010 - 102% to quota YTD Show less Sold Verizon Wireless portfolio of data and voice services to municipal state and local governments in 13 counties across Southern Georgia and North County San Diego, CA. • Established highest number of new accounts for Socal Government Team in 2010 • Closed 1000+ new lines in 2009 for GA/AL Region and produced over $160K in new revenue • 2009 Top Performer for accessories sold • Recognized as a Top Rookie in December 2008 (first year on the job) • Helped team close over… Show more Sold Verizon Wireless portfolio of data and voice services to municipal state and local governments in 13 counties across Southern Georgia and North County San Diego, CA. • Established highest number of new accounts for Socal Government Team in 2010 • Closed 1000+ new lines in 2009 for GA/AL Region and produced over $160K in new revenue • 2009 Top Performer for accessories sold • Recognized as a Top Rookie in December 2008 (first year on the job) • Helped team close over 500+ lines of new service with Clayton County ($350K+) • Closed 160 new lines of service with Laurens County, Dublin, GA ($150K) from a cold call • 100+ lines of new service with Central State Hospital ($100K) • Performed a minimum of 10 Business Reviews monthly to analyze usage and maximize revenues 2008 - 106% to quota YTD 2009 - 117% to quota YTD 2010 - 102% to quota YTD Show less
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Travelport
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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Sales Consultant, New Business Development
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Jan 2007 - Jan 2008
Originally called Worldspan which was purchased by Travelport and my business unit was dissolved. Business Development Manager calling on travel agencies and travel management companies selling a SaaS reservation platform and suite of travel technology products. • Created "Sales Knowledge Library" for entire Inside Sales Channel • Effectively sold reservations platform during a time of extreme transition in the company • Developed deep understanding of GDS systems, competitors… Show more Originally called Worldspan which was purchased by Travelport and my business unit was dissolved. Business Development Manager calling on travel agencies and travel management companies selling a SaaS reservation platform and suite of travel technology products. • Created "Sales Knowledge Library" for entire Inside Sales Channel • Effectively sold reservations platform during a time of extreme transition in the company • Developed deep understanding of GDS systems, competitors and changing trends in corporate travel Show less Originally called Worldspan which was purchased by Travelport and my business unit was dissolved. Business Development Manager calling on travel agencies and travel management companies selling a SaaS reservation platform and suite of travel technology products. • Created "Sales Knowledge Library" for entire Inside Sales Channel • Effectively sold reservations platform during a time of extreme transition in the company • Developed deep understanding of GDS systems, competitors… Show more Originally called Worldspan which was purchased by Travelport and my business unit was dissolved. Business Development Manager calling on travel agencies and travel management companies selling a SaaS reservation platform and suite of travel technology products. • Created "Sales Knowledge Library" for entire Inside Sales Channel • Effectively sold reservations platform during a time of extreme transition in the company • Developed deep understanding of GDS systems, competitors and changing trends in corporate travel Show less
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Starwood Hotels & Resorts Worldwide, Inc.
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Hospitality
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700 & Above Employee
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Southeast National Accounts Manager
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2005 - 2006
National Sales Manager calling on corporations headquartered in the Southeastern US . Generated group rooms by cold-calling, prospecting and attending tradeshows and travel industry functions. • Sold large corporate groups in AL, SC, NC, TN, FL, TX, MS, LA, TN • Designed targeted marketing plan to reach minorities and LGBT groups traveling to Atlanta
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Corporate Account Manager
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2002 - 2005
Corporate Sales Manager focusing on Corporate organizations booking 100+ room nights (or more) and arranging all food, beverage, audiovisual and catering needs. • Called on Fortune 1000 Corporations that hold meetings in airport location (Home Depot, Coca-Cola, FedEx, Volvo, Siemens) • Orchestrated corporate and social events: Rooming List, Banquets, Meeting Space • Sold in Downtown Atlanta, Hartsfield-Jackson Atlanta Airport and Fort Launderdale Airport
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Omni Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Office Manager, Atlanta Global Sales Office
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2000 - 2002
• Composed end of month productivity reports and responsible for P&L for SE Sales Office • Supervised all daily office activities: clerical, SysAdmin, and implementation of new software • Designed and produced 1st Annual Omni Hotel's RoadShow Customer Event Key Responsibilities: Managing SE Region National Sales Office daily activities including client contact and interaction, lead distribution, maintaining marketing collateral library for portfolio of 40 Omni Hotel properties… Show more • Composed end of month productivity reports and responsible for P&L for SE Sales Office • Supervised all daily office activities: clerical, SysAdmin, and implementation of new software • Designed and produced 1st Annual Omni Hotel's RoadShow Customer Event Key Responsibilities: Managing SE Region National Sales Office daily activities including client contact and interaction, lead distribution, maintaining marketing collateral library for portfolio of 40 Omni Hotel properties, P&L, EOM reports, software installation and troubleshooting hardware concerns Show less • Composed end of month productivity reports and responsible for P&L for SE Sales Office • Supervised all daily office activities: clerical, SysAdmin, and implementation of new software • Designed and produced 1st Annual Omni Hotel's RoadShow Customer Event Key Responsibilities: Managing SE Region National Sales Office daily activities including client contact and interaction, lead distribution, maintaining marketing collateral library for portfolio of 40 Omni Hotel properties… Show more • Composed end of month productivity reports and responsible for P&L for SE Sales Office • Supervised all daily office activities: clerical, SysAdmin, and implementation of new software • Designed and produced 1st Annual Omni Hotel's RoadShow Customer Event Key Responsibilities: Managing SE Region National Sales Office daily activities including client contact and interaction, lead distribution, maintaining marketing collateral library for portfolio of 40 Omni Hotel properties, P&L, EOM reports, software installation and troubleshooting hardware concerns Show less
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Education
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University of North Carolina at Wilmington
Bachelor of Arts, Communication and Media Studies -
National Association of Sports Medicine
Certified Personal Trainer
Community
