A/ Chief Services Officer

• Feb 2023 - Present

Service Delivery Director

• Jan 2022 - Feb 2023

Regional Delivery Manager

• Jun 2019 - Sep 2021

Accountable for Managed Service Delivery and Program/Project Management and associated budgets leveraging resources from our National Practices. Lead and manage multiple SDMs and PMs delivering quality services and outcomes to a diverse Client base. Accountable for Managed Service Delivery and Program/Project Management and associated budgets leveraging resources from our National Practices. Lead and manage multiple SDMs and PMs delivering quality services and outcomes to a diverse Client base.

Senior Service Delivery Manager

• Mar 2019 - Jun 2019

Account Delivery Executive

• Jun 2017 - Mar 2019

Led the operational delivery of contracted services to Bank of Queensland with a strong focus on client satisfaction, governance, service level management and innovation whilst supporting a major infrastructure transition and refresh including data centre relocation in parallel. Led high performance global teams to deliver client and business outcomes through best practice, process optimisation, innovation and automation. Service Towers include applications, technology, service desk, end user computing, service integrator, security and cross functional.

Systems Services Executive

• Jul 2016 - Dec 2016

Systems Services Executive for ANZ within IBM GTS infrastructure Services. My role centered on business transformation and quality delivery to Clients through automation and innovation whilst reducing cost of delivery. I remotely managed several Service Integration Leaders and Upline Managers across ANZ and India across a resource base of over 2000 staff globally. Systems Services provides infrastructure support on mainframe, midrange and intel platforms including subsystem and storage management. I was responsible for all business management aspects as well as alignment with Systems Services globally.

Systems Services Distributed Executive

• Dec 2013 - Jun 2016

Systems Services- Distributed Executive for ANZ within IBM GTS infrastructure Services. During this period I established the Client First delivery model in ANZ incorporating the new role of Service Integration Leader (SIL) along with management systems and enhanced delivery pool concepts. Remotely managed several Service Integration Leaders and Upline Managers across ANZ and India/Malaysia/China across a resource base of over 2000 staff globally. Systems Services Distributed provides infrastructure support on midrange and intel platforms including subsystem and storage management. I was responsible for all business management aspects as well as alignment with Systems Services globally.

Executive Server Systems Operations (Subsystem)

• Dec 2012 - Nov 2013

Managed subsystem and project services delivery to ANZ Clients across a global resource base.

Upline Manager / Service Line Owner, Application Hosting and Data Management

• Aug 2009 - Dec 2012

Second Line Manager and Service Line Owner for Application Hosting and Data Management delivering best practice AHS & DM management across ANZ Client base. Implemented Global Delivery Framework (GDF) based on Lean Six Sigma.

IT Manager

• Jul 1997 - Jul 2009

Managed technical professionals supporting Mainframe platform and applications.2009 - Manager, Server Management Mainframe and Network Services2008 - Global Workforce Optimisation Lead - Identified and transitioned mainframe service delivery components for select clients from ANZ to India and China Global Delivery Centres2007 - LEAN Engagement Manager - engagement manager role for Mainframe LEAN transformation program applying LEAN principles resulting in improved quality and productivity.2005 - SSO Business Operations Manager2002 - Manager, zOS Server Support1997 - Manager, Application and Production Support