Experience

axitech

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2015 - 8 years 4 months

  London, United Kingdom Axitech provides a digital post-accident experience enabling the consumer to submit and manage their auto insurance claim + providing them instantaneous emergency support We source, enrich and service crash data from automotive OEMs and connected car companies, undertaking the end to end orchestration - the ingestion into the Axitech platform of data from crash detection systems, enrichment by Axitech liability and severity algorithms, automated emergency services deployment, AI powered… Show more Axitech provides a digital post-accident experience enabling the consumer to submit and manage their auto insurance claim + providing them instantaneous emergency support We source, enrich and service crash data from automotive OEMs and connected car companies, undertaking the end to end orchestration - the ingestion into the Axitech platform of data from crash detection systems, enrichment by Axitech liability and severity algorithms, automated emergency services deployment, AI powered estimation, repair assignment, rental deployment, and automated First Notification of Loss and settlement with the insurance carrier - the Axitech Crash Management Journey I lead the business as we develop and deliver a suite of pioneering ‘connected car’ crash management products and services globally, including: • axicloud - e-FNOL portal, back-end software platform, mobile application, and FNOL services; and the analytics and monetisation platform • Axitech SDK for iOS and Android - the software development kit which enables the Crash Management Products and Services to be integrated into the automotive OEM’s native application, with crash detection (Enabled or Not-Enabled) • Axitech SOS Data Gateway - smartphone-based emergency services dispatch • Crash Advisor Web Application - the intelligent crash assistant including e-First Notification of Loss (e-FNOL), certified collision repair shop sign posting and collision tow. The intelligent claims tracking and settlement engine with managed crash repair and replacement vehicle deployment Show less



Green Circle Consulting Ltd

• United Kingdom
• Insurance
• 1 - 100 Employee

• Director and Partner

  • Jan 2013 - Aug 2015

  Owner of the consultancy practice, providing a wealth of insurance experience to help insurers, compensators, claims management companies, brokers, law firms and others optimise processes – reducing costs and improving service – and to win and retain business Lead client opportunity assessments, practice and procedure reviews, and indemnity and supplier spend leakage reviews, developing bespoke solutions for the client, such as ABS structures, outsource models and partnerships, and… Show more Owner of the consultancy practice, providing a wealth of insurance experience to help insurers, compensators, claims management companies, brokers, law firms and others optimise processes – reducing costs and improving service – and to win and retain business Lead client opportunity assessments, practice and procedure reviews, and indemnity and supplier spend leakage reviews, developing bespoke solutions for the client, such as ABS structures, outsource models and partnerships, and transformation of their operation and system Support the client in the realisation of income streams and the development of alternative products and service offerings across the market place to rapidly grow and diversify their business, providing tactical and practical support in the procurement of new business and thereafter in the understanding of insurer / compensator account management Show less



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Head of Bodily Injury

  • Jan 2011 - Nov 2012

  - Led and managed Bodily Injury (including Defendant Litigation) Operations in the delivery of agreed performance measures for cost management, operational efficiency and service. I was the operational category expert and provided underwriting support for motor bodily injury claims. - Delivered motor bodily injury claims business to budget and associated operational metrics, with appropriate trajectory for future years. - Financial Exposure: Total claims spend under management £x million.… Show more - Led and managed Bodily Injury (including Defendant Litigation) Operations in the delivery of agreed performance measures for cost management, operational efficiency and service. I was the operational category expert and provided underwriting support for motor bodily injury claims. - Delivered motor bodily injury claims business to budget and associated operational metrics, with appropriate trajectory for future years. - Financial Exposure: Total claims spend under management £x million. Volume of x thousand motor bodily injury claimants per annum. - Headcount: c650 FTE with 6 Direct Reports.

• Head of Legal Claims / Large and Complex Loss

  • Jun 2007 - Dec 2010

  - Developed and implemented strategy for the handling of legal expense business, defendant litigation, and cost drafting so that the functions’ capabilities met regulatory and business unit requirements and achieved agreed Key Performance indicators and budgetary targets - cost management; spend; customer service; operational expenditure; people. - Developed and implemented strategy for the management of large and complex motor, home and commercial liability & property claims, in addition to… Show more - Developed and implemented strategy for the handling of legal expense business, defendant litigation, and cost drafting so that the functions’ capabilities met regulatory and business unit requirements and achieved agreed Key Performance indicators and budgetary targets - cost management; spend; customer service; operational expenditure; people. - Developed and implemented strategy for the management of large and complex motor, home and commercial liability & property claims, in addition to providing a centre for technical excellence able to deliver a high level of technical expertise and support to all areas of RBSI. - Ensured full compliance with the Financial Conduct Authority (then the FSA) and the Solicitors Regulation Authority (SRA). - Represented RBSI on key market bodies, as well as projects and initiatives within RBSI, providing strategic leadership as well as technical and management expertise and experience, working collaboratively with a multitude of external bodies as well as internal areas including sales & marketing, underwriting, actuarial, finance, regulatory risk, and group legal. - Financial Exposure: Total claims spend under management £x billion. Income £x million per annum. - Headcount: c260 FTE with 5 Direct Reports.



RBS Insurance

• Regional Technical Claims Manager and World Class Programme Delivery Manager

  • Sep 2003 - May 2007



Churchill Insurance

• Group Operational Claims Manager

  • Jun 2001 - Aug 2003



AXA Insurance

• Technical Unit Claims Manager

  • Jan 1999 - May 2001



Guardian Insurance

• Various personal and commercial roles up to management level

  • Aug 1988 - Dec 1998