Geoff Chandler
Principal Business Analyst at Victorian Disability Worker Commission- Claim this Profile
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Topline Score
Bio
LinkedIn User
Geoff is passionate about his work, applying his in depth knowledge and experience to the analysis of information. He then utilises his proven management skills to plan and execute the outcome. Geoff has been the information go to on all of the programs we have worked on together. His contribution enables others to take on other parts of the project, knowing reliable Geoff will deliver on his part. Geoff, as a leader, is a perfect sounding board and support person for both other leaders the operational team. Thanks Geoff.
Simon Khong
Geoff is an exceptional Senior Business Analyst and Project Director in NDIA. He is an in-depth thinker, brain trust, leader and mentor for Business Analysts and is highly respected for providing strategic solutions for NDIA. As a Senior Business Analyst, Geoff has provided in-depth strategic and tactical planning for the Corporate Plan, Salesforce and Complex Support Needs as some major projects to his credit. As a coach and mentor, Geoff has led the BA Community of Practice providing thought leadership in business analysis and developing practice frameworks and above all, providing leadership by example illustrating high quality business analysis work in process design applying design thinking and project execution in Agile and Waterfall methodologies. I am very privileged to have worked with Geoff during our time in the Delivery and Change Office being mentored by him and thanks to Geoff, I was able to transition into the Business Analyst Team Lead role when he was promoted to a Senior Strategic Position in the Delivery & Change Office. Kudos, Sensei Geoff for being my Sensei and showing us your exceptional business analysis skills and experience to enable us to strive to be high performing business analysts and brain trust for NDIA.
LinkedIn User
Geoff is passionate about his work, applying his in depth knowledge and experience to the analysis of information. He then utilises his proven management skills to plan and execute the outcome. Geoff has been the information go to on all of the programs we have worked on together. His contribution enables others to take on other parts of the project, knowing reliable Geoff will deliver on his part. Geoff, as a leader, is a perfect sounding board and support person for both other leaders the operational team. Thanks Geoff.
Simon Khong
Geoff is an exceptional Senior Business Analyst and Project Director in NDIA. He is an in-depth thinker, brain trust, leader and mentor for Business Analysts and is highly respected for providing strategic solutions for NDIA. As a Senior Business Analyst, Geoff has provided in-depth strategic and tactical planning for the Corporate Plan, Salesforce and Complex Support Needs as some major projects to his credit. As a coach and mentor, Geoff has led the BA Community of Practice providing thought leadership in business analysis and developing practice frameworks and above all, providing leadership by example illustrating high quality business analysis work in process design applying design thinking and project execution in Agile and Waterfall methodologies. I am very privileged to have worked with Geoff during our time in the Delivery and Change Office being mentored by him and thanks to Geoff, I was able to transition into the Business Analyst Team Lead role when he was promoted to a Senior Strategic Position in the Delivery & Change Office. Kudos, Sensei Geoff for being my Sensei and showing us your exceptional business analysis skills and experience to enable us to strive to be high performing business analysts and brain trust for NDIA.
LinkedIn User
Geoff is passionate about his work, applying his in depth knowledge and experience to the analysis of information. He then utilises his proven management skills to plan and execute the outcome. Geoff has been the information go to on all of the programs we have worked on together. His contribution enables others to take on other parts of the project, knowing reliable Geoff will deliver on his part. Geoff, as a leader, is a perfect sounding board and support person for both other leaders the operational team. Thanks Geoff.
Simon Khong
Geoff is an exceptional Senior Business Analyst and Project Director in NDIA. He is an in-depth thinker, brain trust, leader and mentor for Business Analysts and is highly respected for providing strategic solutions for NDIA. As a Senior Business Analyst, Geoff has provided in-depth strategic and tactical planning for the Corporate Plan, Salesforce and Complex Support Needs as some major projects to his credit. As a coach and mentor, Geoff has led the BA Community of Practice providing thought leadership in business analysis and developing practice frameworks and above all, providing leadership by example illustrating high quality business analysis work in process design applying design thinking and project execution in Agile and Waterfall methodologies. I am very privileged to have worked with Geoff during our time in the Delivery and Change Office being mentored by him and thanks to Geoff, I was able to transition into the Business Analyst Team Lead role when he was promoted to a Senior Strategic Position in the Delivery & Change Office. Kudos, Sensei Geoff for being my Sensei and showing us your exceptional business analysis skills and experience to enable us to strive to be high performing business analysts and brain trust for NDIA.
LinkedIn User
Geoff is passionate about his work, applying his in depth knowledge and experience to the analysis of information. He then utilises his proven management skills to plan and execute the outcome. Geoff has been the information go to on all of the programs we have worked on together. His contribution enables others to take on other parts of the project, knowing reliable Geoff will deliver on his part. Geoff, as a leader, is a perfect sounding board and support person for both other leaders the operational team. Thanks Geoff.
Simon Khong
Geoff is an exceptional Senior Business Analyst and Project Director in NDIA. He is an in-depth thinker, brain trust, leader and mentor for Business Analysts and is highly respected for providing strategic solutions for NDIA. As a Senior Business Analyst, Geoff has provided in-depth strategic and tactical planning for the Corporate Plan, Salesforce and Complex Support Needs as some major projects to his credit. As a coach and mentor, Geoff has led the BA Community of Practice providing thought leadership in business analysis and developing practice frameworks and above all, providing leadership by example illustrating high quality business analysis work in process design applying design thinking and project execution in Agile and Waterfall methodologies. I am very privileged to have worked with Geoff during our time in the Delivery and Change Office being mentored by him and thanks to Geoff, I was able to transition into the Business Analyst Team Lead role when he was promoted to a Senior Strategic Position in the Delivery & Change Office. Kudos, Sensei Geoff for being my Sensei and showing us your exceptional business analysis skills and experience to enable us to strive to be high performing business analysts and brain trust for NDIA.
Credentials
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Scrum Master Certified
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)Mar, 2018- Nov, 2024 -
SAFE Agile
Project LanewaysJan, 2018- Nov, 2024 -
Scrum Master
PM PartnersJan, 2018- Nov, 2024 -
Agile Registered
PM PartnersJan, 2014- Nov, 2024 -
Prince 2
PM PartnersJan, 2014- Nov, 2024 -
Information Mapping
TacticsJan, 2003- Nov, 2024 -
Access Database Design
Goulburn Ovens Institute of TAFE (GOTAFE)Jan, 2001- Nov, 2024 -
Access Database Design
Goulburn Ovens Institute of TAFE (GOTAFE)Jan, 2001- Nov, 2024 -
Microsoft Office 1, 2, 3
Goulburn OwensJan, 2001- Nov, 2024 -
Emergency Warden Level 2
Australian Institute of Fire and EmergencyJan, 2000- Nov, 2024 -
Retort Supervisors Certificate
Goulburn Ovens Institute of TAFE (GOTAFE)Jan, 2000- Nov, 2024 -
Auditing Skills
Australia Quality CouncilJan, 1996- Nov, 2024 -
Train the Trainer
SAS Training CenterJan, 1990- Nov, 2024
Experience
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Victorian Disability Worker Commission
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Australia
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Consumer Services
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1 - 100 Employee
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Principal Business Analyst
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Dec 2022 - Present
Work has included: • Providing hands on support across a range of areas including developing a populated test case tool for the Sharepoint integration with ‘DAISEE’, a local government management tool via Open Office. • Contributing to the development of the ICT release management process • Produced a detailed vendor management operating model • Designed a new data extract process, including data ownership, a conceptual data object model, outlining roles and responsibilities for testing, producing a web form for capturing requests, undertaking a RACI • Implemented new process for capturing work, (a problem statement / one page brief) for all stakeholders to agree on what is to be resolved, the scope of work and what 'done' looks like • Implemented new backlog and prioritisation process that takes a staged approach to bringing in work • Undertaken a full review of all 'copy' across the four websites, outlining the differences, where legislation may be requiring change, where information is out of date • Implemented new excel templates for managing web design, with Victoria Services • Implemented user story based requirements with acceptance criteria and MoSCoW prioritisation • Produced requirements documents for four projects Show less
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National Disability Insurance Agency
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Australia
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Government Administration
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700 & Above Employee
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Senior Business Analyst & Project Manager (Director))
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Mar 2018 - Dec 2022
• Joint Project Management and Business Analyst work for three projects including: 1) Communications and Engagement for Scheme Reform; 2) The Younger People in Residential Aged Care, an intergovernmental project with the Department of Health and Department of Social Services to work through new policy settings and find solutions for the 6,000+ participants under the age of 65 who have a goal to move out of Aged Care; 3) Hospital Discharge project to find solutions for the 2,000+ backlog and 500 monthly cases where participants needed to move out of hospital settings. • Managing end to end BA resources (team of 21 senior and mid level BAs), setting expectations with the business, working with stakeholders to conceptualise work, running workshops to generate problem statements, producing empathy maps to understand pain points and support 'done', working with BAs and business leaders on root cause, analysing data, providing the support in general to uplift skills. • Leading the agency prioritisation of work, designing the prioritisation model for ICT work, based on WSJF, adding in agency measures based on strategy, managing project data and the prioritised list of projects for the NDIA, including Board, Ministerial and Executive Leadership. Taking deep dives into challenged projects, reporting and escalating roadblocks and / or opportunities for the Executive. • Senior Business Analyst, 1) setting up the Complex Support Needs Branch with end to end process, time and motion studies, gap analysis, personas, customer journey maps, empathy maps, governance and business artefact content. 2) The provider program, with guidance and support on requirements linkage to process and ITC use cases in Jira and Confluence and prioritisation. 3) Establishing the Saleforce replacement project for the agency CRM, setting up Confluence, RACI across all program and project roles, developing a hybrid Agile / Saleforce / ICT / Business BA product development lifecycle methodology. Show less
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The George Institute for Global Health
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Australia
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Research
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300 - 400 Employee
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Operations / Technical Project Manager
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Jan 2015 - Mar 2018
• Manage FoodSwitch Austalia’s No.1 food related app with over 750,000 downloads. • Rollout FoodSwitch apps and database coverage to over 10 countries. • Coordinated and managed the entire FoodSwitch technical and operational program. • Lead all technical staff and 3rd party suppliers and vendors. • Current Project Management toolset includes Smart Sheets for High Level, Jira for IT, and Google Spreadsheets for Stand-ups and Kanban in Smart Sheets for tracking. • Created a new set of contracts for TGI to manage IP, Licensing and Master Service Agreements • Transitioned IT vendors and set up new IT department in India using external and internal employees. • Negotiated and managed events, contracts, grants, launches, sponsor companies, academics and government. Show less
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Camping Megastore
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Geelong, Australia
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Managing Director
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Jun 2013 - Jan 2015
• Established a retail shop / warehouse and two online sites. (ebay and using Blue Cart) • Established 2000+ SKUs and ERP system, contracts, range pricing with 32 suppliers. • PayPal, Payway (Westpac), EFTPOS Merchant integrations. • Full automation from ERP (Retail Manager Myob) to websites, including courier selection and price comparisons vs competitors. • Full automation for daily Pick and Pack documentation with real time stock control and automated courier selection, manifest creation and interface. Show less
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Target Australia
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Australia
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Retail
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700 & Above Employee
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Project Manager
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Mar 2012 - Mar 2013
• New $2mil eCommerce solution for fashion with variants, based on SaaS infrastructure, an ERP system using Microsoft Dynamics Ax 2012. Modules included Call Centre, General Ledger, Inventory and Warehouse Management, Master Planning, Procurement and Sourcing, Retail, Sales and Marketing, Trade Allowance Management. • Setup included new company with streamlined processes. Back office based in HK and Customer Relations in AU. Tested new supply and warehousing solutions, pick and pack, business model with AU delivery taking advantage of HK tax, no GST and employee rates. • Management of IT teams based, India, Singapore, Netherlands and Australia. • Working with Pacific Network, Australia Post, Playhouse, PayPal, Hands-on Systems, Microsoft Teams, SaaSplaza, HCL, Avanade, PwC and DWS. Included building three support solutions. • Included working through solution model (SaaS), business case, vendor selection, contracts, user stories, business and technical requirements, strategy, development, hosting, infrastructure, SLA’s, business process, banks, payment gateway, testing, training, IT support, change management with business and IT transition, auditing, employees, offices, leading all teams, working with Target AU and Target Asia stakeholders to glean expertise and guidance. • Full SDLC. Show less
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Career Break
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Ireland
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Travel Arrangements
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1 - 100 Employee
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Career Break
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Mar 2011 - Feb 2012
• Traveled Australia with family for eleven months. • Camped in tents with 4WD and a six metre off road tandem trailer I built for the trip. • Traveled Australia with family for eleven months. • Camped in tents with 4WD and a six metre off road tandem trailer I built for the trip.
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Coles Group
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Australia
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Retail
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700 & Above Employee
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Project Manager / Senior Business Analyst
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Mar 2010 - Mar 2011
• One of seven PM/SBA’s across the 1500 IT Team representing Marketing, Customer Care, Loyalty, Safety, Risk, HR across all Wesfarmers brands. Managing priorities and work load for a team of permanent BA’s. Seat on Senior Leadership Team.• Drive demand for IT, facilitate workshops, gather requirements, manage expectations, communicate progress, organise resources, full SDLC.• Project managed all projects under $250K for Figtree (Wesfarmers Self Insurance), STARS (Wesfarmers Workers Compensation), Contractors on Line (Wesfarmers Contractor New Start Training), Award (Coles Flybuys), SIST (Wesfarmers Workers Compensation Payment), CARE (Coles CRM / Customer Care) and Cogen (Kmart Workers Compensation).• An average of 50 pieces of work (small assignments – large projects) concurrently.• Largest project was rolling out a new solution for advertisements to Point of Sale devices across 800+ stores.• Lead on the Flybuys Loyalty program takeover from Salmat. Show less
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Business Analyst
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Oct 2009 - Mar 2010
• Managed application vendors.• Facilitated workshops, gathered requirements, full documentation, testing, etc.• Designed and launched a Safety Incident webform for Coles, Liquor and Coles Express.• Managed IT Level 2 Support for Figtree, SIST, Stars, Contractors On Line.• Administrator for support for above applications and Citrix.
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WeAssist Nominess PTY LTD
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Geelong, Australia
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Business Analyst (Owner)
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Oct 2008 - Oct 2009
• Working privately with a medical businesses to transition from small to medium sized operations. • Identification of key business transactions and putting in place process. • Production of documentation • Change management with staff with reorganization and new reporting. • Project Management, communications, team building. • Working privately with a medical businesses to transition from small to medium sized operations. • Identification of key business transactions and putting in place process. • Production of documentation • Change management with staff with reorganization and new reporting. • Project Management, communications, team building.
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Marketing Process Designer
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Apr 2007 - Dec 2008
•.Produced level four and five process maps in Casewise and level six work instructions to fit with new Siebel CRM and provided test cases.• Facilitated workshops, included gathering requirements, testing scenarios and mapping new process.• Made recommendations on process change.
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Reporting and Data Process Specialist
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Aug 2008 - Oct 2008
• Responsible for assessing Change Requests and scoping impacts to group.• Did extensive mapping in Casewise (Mapping Tool).• Worked closely with IT Technical programmers to develop appropriate solutions.• Stand in Business Technology Lead for Reporting and management of team.• Produced process and work instructions to fit with new technologies, including Kenan, EDW, Siebel, Amdocs.• Worked in small to medium teams where working to objectives and scope were critical.
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Solution Support Process Specialist
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Feb 2008 - Aug 2008
• Provided new solution for business and project interaction on IT incidents.• Mapped new Command Centre ITIL functions and tested processes.• Produced a manual and quick reference cards for the Support Teams.• Did extensive mapping in Visio.• Developed handover documents for help desk and third party IT support.• Mapped for Telstra the model that they use and proposed changes to improve their IT development and implementation model.
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Methodology Process Lead
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Dec 2007 - Feb 2008
• Methodology Lead for Telstra Transformation Project• Established methodology for work instructions, interim documents, change management, approval processes, legal regulatory and controls bodies, and business process levels 1 – 6.• Developed documentation for training of direct and indirectly affected stakeholders.
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The Arnott's Group
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Australia
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Manufacturing
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700 & Above Employee
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Business Process Owner
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Mar 2003 - Dec 2006
• Business Analyst/Application Owner of Optiva, a Product Lifecycle Management application, that managing data, controlling ERP, Manugistics and CRM systems for four companies and seven manufacturing sites, working across 220 core users. • Merged four companies into a single process entity. • Managed team of Programmers, Technical Writers, Change Managers, BA’s and Site Champion Teams. • Produced a single End to End process that fitted a spectrum of food industry covering the lifecycle of a product, from idea to deletion becoming the global standard for the UK, Europe and American. • Conducted vendor workshops with prospective providers and developed the Request for Proposal. • Scoped, project planned, specified and co-approved all project deliverables. • Delivered Impact Assessments between the proposed new PLM process ‘to be’ and ‘as is’. • Developed functional specifications for workflows, technical parameters, reports, screen layout and new functionality. Approved technical specifications, managed data cleansing activities, data migration and change management for application drops. • Responsible for change management activities, including Training Needs Analysis (TNAs), information sessions, working with Business Implementation Managers. • Worked with Senior Management to produce strategies to implement change, comms plans, training requirements based on change levers, monitoring and support in delivery. • Produced UAT documentation, lead UAT testing and sign off to SOX requirements. • Produced training documentation, including: five reference manuals, two appendices, quick reference cards, facilitator guides and information packs. Trained Trainers • Implemented integration between Optiva, BPCS 4 & 6, Oracle, Manugistics and CRM (Care). • Trained users of Optiva, (from four day, to one on one sessions), for both direct and indirectly impacted roles with new business process. Show less
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Campbell's
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United States
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Food and Beverage Services
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700 & Above Employee
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Product Development Systems and Support Coordinator
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Oct 1995 - Feb 2003
• Managed the Manufacturing Pilot Plant with six permanent direct reports and 10+ casuals. • Implemented new business process and IT systems that integrated Product Development into the QA ISO network. • Managed AQIS ISO, OH&S, GMP and HACCP systems for Product Development. • Created / managed material and product specifications and system. • Managed maintenance and capital projects for with a $150k capex annual budget. • Managed the Manufacturing Pilot Plant with six permanent direct reports and 10+ casuals. • Implemented new business process and IT systems that integrated Product Development into the QA ISO network. • Managed AQIS ISO, OH&S, GMP and HACCP systems for Product Development. • Created / managed material and product specifications and system. • Managed maintenance and capital projects for with a $150k capex annual budget.
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Food & Bev, Fine Dining
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Oct 1989 - Feb 1994
This period of work in Hospitality included managing restaurants, Front of House, implementing IT applications, managing employees, training, setting up new facilities and process. This period of work in Hospitality included managing restaurants, Front of House, implementing IT applications, managing employees, training, setting up new facilities and process.
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Education
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1999 -
Goulburn Ovens
Dip, Food Science -
1995 -
Barton
Adv Cert, Food Technology -
1990 -
Gordon
Assoc Dip, Hospitality Administration/Management -
1988 -
Deakin University
Commerce - Part, Did not complete -
1986 -
Geelong Grammar
HSC
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