Experience

Link & Associates, P.C.

• United States
• Law Practice
• 1 - 100 Employee

• Pre-litigation Supervisor

  • Apr 2022 - Present

  Dallas, Texas, United States *Point of contact with referring firms for new case sign up *Manage clients, providers and insurance representative communications with firm to make sure all pre-litigation cases are worked in a timely manner *Manage Needles case management training for case manager, file clerk and reception *Offer advice, guidance and mentorship on duties and best practices to firm staff *Supervise and train pre-litigation case managers as well as training for file clerk and reception… Show more *Point of contact with referring firms for new case sign up *Manage clients, providers and insurance representative communications with firm to make sure all pre-litigation cases are worked in a timely manner *Manage Needles case management training for case manager, file clerk and reception *Offer advice, guidance and mentorship on duties and best practices to firm staff *Supervise and train pre-litigation case managers as well as training for file clerk and reception staff *Created SOP for case managers *Review packaging process for file transfers and affidavits for admissibility for litigation proceedings

• Pre-litigation Supervisor & Case Manager

  • Feb 2022 - Apr 2022

  Dallas-Fort Worth Metroplex *Supervise the pre-litigation department *Train new reception and case manager staff about Link & Associates office procedures and overall job duties for proper case management and task completion *Manage 100+ pre-litigation cases by effectively communicating with various individuals inside and outside the firm *Experience using various online platforms to track work, communicate with attorneys, insurance representatives, and medical providers *Manage, organize, and prioritize… Show more *Supervise the pre-litigation department *Train new reception and case manager staff about Link & Associates office procedures and overall job duties for proper case management and task completion *Manage 100+ pre-litigation cases by effectively communicating with various individuals inside and outside the firm *Experience using various online platforms to track work, communicate with attorneys, insurance representatives, and medical providers *Manage, organize, and prioritize daily tasks for client files in the Needles case management system to meet deadlines and transfer cases to the litigation department *Help with any other duties as assigned

• Pre-litigation Case Manager

  • Nov 2019 - Apr 2022

  Dallas/Fort Worth Area *Train new staff about Link & Associates office procedures for proper case management and task completion *Manage 100-200 pre-litigation cases by effectively communicating with various individuals inside and outside the firm *Experience using various online platforms to track work, communicate with attorneys, insurance representatives, and medical providers *Managed, organized, and prioritized daily tasks for client files in the Needles case management system to meet deadlines

• Receptionist/File Clerk

  • Jul 2019 - Oct 2019

  Dallas/Fort Worth Area *First point of contact for individuals calling the firm *Logged documents such as mail and faxes from clients, medical providers, insurance, and OC *Worked on case referrals from other firms *Filed and archived documents for client files *Followed up on reductions to medical providers and health insurance *Opened client files on Needles case management system from party tab to value tab make sure that all information for the plaintiff and defendant was inputted correctly for… Show more *First point of contact for individuals calling the firm *Logged documents such as mail and faxes from clients, medical providers, insurance, and OC *Worked on case referrals from other firms *Filed and archived documents for client files *Followed up on reductions to medical providers and health insurance *Opened client files on Needles case management system from party tab to value tab make sure that all information for the plaintiff and defendant was inputted correctly for proper case management



University of North Texas at Dallas

• United States
• Higher Education
• 200 - 300 Employee

• Student Assistant

  • Apr 2018 - Jun 2018

  Dallas/Fort Worth Area * ELAR tutor for Upward Bound: worked with high school students to complete tasks *Monitor students during free time



City of Dallas

• United States
• Government Administration
• 700 & Above Employee

• Intern

  • Jun 2015 - Aug 2015

  *Interned with the Dallas City Manager’s office through the Dallas Mayor’s Intern Fellows Program * Performed administrative work including filing documents and recording data using Excel for archival purposes