Experience

Boca Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Sr Vice President of Operations

  • Jun 2023 - Present



The ONE Group

• United States
• Hospitality
• 200 - 300 Employee

• Sr. Vice President of Guest Experience

  • Sep 2022 - Jul 2023

• Vice President of Guest Experience

  • Jan 2020 - Oct 2022



bartaco

• United States
• Restaurants
• 300 - 400 Employee

• Sr. Director of Learning and Development

  • Sep 2018 - Jan 2020



VSS- Southern Theatres(Movie Tavern/The Grand/AmStar Theatres)

• New Orleans, Louisiana

• Director Of Training And Development

  • Jul 2017 - Sep 2018

  Movie Tavern - The Grand Theatres - AmStar Theatres Movie Tavern - The Grand Theatres - AmStar Theatres



DIG.

• United States
• Restaurants
• 100 - 200 Employee

• Director Of Training And Development

  • Jan 2017 - Jul 2017

  • Developed curriculum including development of teaching aids (e.g., training manuals, aids, e- Learning training materials and reference materials) • Created material ensuring they are were strategically linked to the organization’s mission, culture and vision. • Drove and ensured excellence in day-to-day operations. Reviewed daily/weekly sales, check average, guest counts, daily food cost, daily labor cost, overtime costs, promotional expenses, beverage inventory, bank deposits and reconciliation, credit card and cash POS process, safe counts, etc. as well as month-to-date and year-to-date status. • Conducted store Managers performance appraisals and audits– Evaluated store managers and provided feedback and development opportunities to increase retention of store/sales Managers. • Responsible for ensuring the highest performance standards of the people, processes and operations of multiple restaurants to maximize profitability and provide an excellent guest experience • Developed team of managers who achieve established financial plans, sales goals and guest service objectives • Administered and delivered training initiatives. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, and Management Development Program. Show less



Alicart Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Director of Training and Recruitment

  • Apr 2013 - Jan 2017

  • Assess, design, plan, implement & evaluate a Carmine’s, Virgil’s and Alicart training and development program for all departments and integrate industry "best practices" into the training curriculum, including new store openings throughout the country. • Develop training materials to support business initiatives including assessment needs, outlines, content, interactive course, manuals, instructor guides, assessments, and supporting material. • Participate in curriculum and instructional design, including development of teaching aids (e.g., training manuals, E-Learning training materials and reference materials) • Constantly reviews training programs and evolving Standard Operating Procedures (SOPs). • Coordinates property compliance training programs such as CPR, TIPS, Harassment, Fire Safety, Food Handling, OSHA, etc. throughout the company meeting all local and national standards. • Collaborates with the operations team to strategically implement pre-opening and opening training programs, processes and personnel, both concepts. • Recruit as brand ambassador for the company. Work through whole life cycle of recruitment to attract and retain best possible talent. • Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills). • Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments • Develop and manage annual training and operations support budget Show less



Havana Central Restaurants

• Greater New York City Area

• Director of Training and Development

  • Nov 2011 - Apr 2013

  • Designed and implemented new training program, including writing manuals in both English and Spanish and for FOH, BOH and management positions. Ensured consistent execution of new operational development and training in all restaurants through interaction with VP, Corporate Chef, General Managers and Executive Chefs and Designated shift supervisors. • Instrumental in the Supervision and Training of 2 New Restaurant Openings, Yonkers, NY and Westbury, LI. Developed, organized and implemented NRO Training Programs and NRO Trainers for future opening. • Supported VP of Operations and Operation Managers with creation of action plans and goal setting. Insuring goals where attainable and measurable. • Lead person in the initial and final stages of the interview process. Screened and interviewed all manager candidates to insure best in class and matched company standards. Continued process through Caliper testing and negotiating final offer. Worked closely with Caliper Testing to create a company summary of ideal candidate. • Reduced recruiting costs by reducing the reliance on employment agencies. Used internet recruiting sites to increase the flow of resumes. Networked with current employees, local schools to recruit hourly employees. • Developed manpower plan to assist in the hiring for store needs at all locations, for both management and hourly positions. Provided input on the retention and succession plan for all hourly staff and management. • Trained and educated store management teams on proper interviewing techniques to hire best in class for each position. Conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions and lower turnover rates. • Created and conducted new hire orientation package. Insured all candidates received a standard consistent orientation to the company. • Fostered an “Open-door” policy to allow for a positive work environment. Held sexual harassment training for all staff. Show less



Back Bay Restaurant Group

• Short Hills, NJ

• Manager

  • 2009 - Nov 2011

  - Directed efficient guest flow through proficient shift management, scheduling of all staff including servers, bus persons, hosts/hostesses and bartenders. - Effectively hired, lead and motivate employees through in-house training program and company wide incentives, resulting in increased productivity levels and employee satisfaction helping reduce employee turnover. - Extensive experience with profit/loss statements, sales analysis, labor cost controls, and weekly and monthly forecasting. Prepared and tracked sales budgets for weekly sales volume of $130,000. - Ensured a high integrity of restaurant operations through excellent guest relations and creating a unique and positive experience for each guest. - Managed the overall performance of food service quality and kitchen operations, cost control and weekly budgeting. - Managed bar operations on a daily basis as well as weekly inventories and variance management. Show less



Kaplan

• United States
• Education Administration Programs
• 700 & Above Employee

• Multi Center Director

  • 2008 - 2009

  - Managed, developed and trained full-time and part-time staff of 80, to increase client satisfaction, sales growth and community relations delivering top performance each quarter. - Focused on driving new revenue through aggressive brand awareness, prospecting local businesses and school partnerships, and forming strong relationships leading to overall sales growth of over 200%. - Evaluated overall performance of the business, through SWOT analysis, profit and loss statements, sales growth forecasting analyzing financial and inventory statements reducing operating costs by over 12% and generating an increase in revenue of 120% - Trained and developed leading marketers in the New York City region, who consistently exceeded company goals and expectations being ranked nationally among the top ten in the company. - Identified strategic opportunities to promote sustainable growth of membership utilizing aggressive marketing such as print ads, lead generation events, and brand placement. Show less



The Grand/Philippe Chow

• General Manager

  • 2006 - 2008

  Accomplished human resource objectives by recruiting, orienting, training, scheduling, and disciplining employees. Created manual for corrective disciplinary procedures, job responsibilities and expectations. Responsible for over 22 million in sales annually. Reported financial objectives by estimating financial requirements, maintaining accurate food and liquor inventory, preparing weekly budget reports, payroll, cost analysis, managing special events budgets, and promoter payouts. Negotiated vendors, contractors, and promoter agreements, gaining best possible prices and reducing costs. Gained sizeable contributions of over $200,000. Established relationships and aided in event sponsorship, gaining sizable contributions for charitable and celebrity events and therefore reducing event cost for clients such as Microsoft, Cartier, Vogue, and Disney. Oversaw in the opening and planning of Philippe Mexico City, Philippe Miami and Philippe Las Vegas. Planed and coordinated a large array of events from conception to ending. Ensured that events where executed to client specification, attention to detail, and where executed to within budget. Designed successful promotional material used to create awareness of joint ventures of all locations. Maintained and upkeep compliance all for both locations regarding permits and violations, while establishing relationships with key officials; Created, implemented, and managed new inventory systems, reducing excess spending and tracking all orders by over 20% Assisted in the initial pre-opening phase by hiring, training and development of staf. Reduced operating costs by analyzing food cost, dry goods and staffing needs on a weekly basis reducing excess spending. Assisted on the creation of new menus based on customer trends, food cost analysis and increasing profit margins. Established relationships with purveyors and merchants which lead to reduced contract rates lowering liquor and cost by 5-7%. Show less



Son Cubano/Flor de Sol

• New York

• Manager

  • 2004 - 2006



The School District of Philadelphia

• United States
• Education Administration Programs
• 700 & Above Employee

• Teacher

  • 2002 - 2004