Experience

Delivery Mates

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Recruitment & Compliance Assistant Manager

  • Mar 2019 - Present

  • On-boarding candidates seeking for registration, collecting and reviewing the obtained documentation, making sure it is current, valid and compliant in order to upload the above-mentioned documentation to the CRM system and the Employee Management software (BambooHR & Deputy). • Vetting the candidates requesting ECS to Home Office, identity document screenings to Onfido, Background Checks to Accurate, registering associates offering a professional service and advising them on the necessary requirements to remain compliant and working within regulations. • Assisting and supporting the Compliance Manager during audits, correcting compliance deficiencies identified by internal and external examinations, assessing Compliance Risk, identifying root cause of compliance exceptions and developing corrective action plans to ensure effective enterprise-wide internal controls are in place. • Completing monthly and quarterly database analysis, extracting KPIs from recruiting automation platform (Fountain) in order to create easy-readable regulatory reports for the General Operation Managers and to conduct special studies related to quality improvements. • Initiated, maintained, developed and revised the Policies and Procedures Company Manual for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct, working with business management to identify, formulate, and implement compliance risk policies, procedures, and controls. • Collaborating with Human Resource department on plan of action and regulations, promoting a clear and open communication on policies and procedures, issues and other quality indicators related to continuous quality improvement/accreditation standards, ensuring proper reporting of current or potential violations to duly authorised enforcement agencies as appropriate and/or required.



Gruppo Tempocasa

• Italy
• Real Estate
• 700 & Above Employee

• Sales Negotiator

  • Nov 2018 - Mar 2019

  • Welcoming clients visiting the offices, generating appointments for viewings, valuations, advising clients on which properties to buy or let, conducting viewings and negotiating sales and rental properties. • Marketing properties by phone and sending letters to potential buyers (over 100 clients a day),giving a well qualified image of the agency to the public, pointing out properties best features to buyers and answering their questions, using a natural strong ability to inspire trust and confidence in clients. • General office administration duties: photocopying, filing, etc., liaising by phone, email and letter with clients, writing up tenancy agreement contracts. • Visiting vacant and inhabited properties and inspecting them, compiling Home Information Packs, carrying out quarterly rental inspections, inventories and move out inspections, making sure all properties meet legal and health and safety requirements, i.e. gas safety certificates, etc.



Five Guys Enterprises

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Manager

  • Jan 2015 - Nov 2018

  • Leading 8/10 Crew Members and directing all daily operations of the restaurant in the absence of the General Manager and Assistant Manager, including supervising and training employees, opening and closing the store, daily accounting and invoicing, stock count management, managing employee breaks and shift changes, and completing shift summary reports, achieving personal and store KPIs. • Delivering an excellent customer experience, helping customers choose the right product and/or service for their requirements, providing excellent Customer Service at all times, maintaining a friendly manner and calm, positive demeanour when handling complaints. • Assisting General Manager in recruiting, interviewing and hiring of Crew Members, working as a team player to support other employees in completing their tasks, assisting in training new members of staff.