Gennaro Abignano

Service Delivery Management at Worldline Switzerland
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Contact Information
us****@****om
(386) 825-5501
Location
Zurich, Switzerland, CH
Languages
  • German Native or bilingual proficiency
  • English Full professional proficiency
  • French Full professional proficiency
  • Italian Native or bilingual proficiency
  • Spanish Full professional proficiency

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Experience

  • Worldline Switzerland
    • Switzerland
    • Financial Services
    • 300 - 400 Employee
    • Service Delivery Management
      • Aug 2021 - Present

      Deployment of payment solutions for international Worldline Key Account Customers GSV. Technical Consultant during on'boarding phase and during open running projects. Coordination of software rollouts with customers, service partners and internal peers (Sales, Administration, Technical Support). Participating in technical boards & committees (e.g. Release Boards) representing customers interests and needs. Ability to establish and communicate plans, procedures and timelines to all relevant parties. Reporting KPI's on customer meetings. In charge of change requests according to customer requirements. Administration of open Incidents. Training for service partners, customers and internal departments (e.g. Contact Centers), onsite and digital. Providing Payment Solution Documentations, Quick Guides and Handouts for internal/external use.

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