Experience

Scotts Lawn Service

• United States
• Executive Offices
• 1 - 100 Employee

• Lawn Care Specialist

  • Jan 2014 - May 2014

  Tampa, Florida Area • Reading from scripts in order to persuade potential customers to purchase Lawn care products provided by Scott's Lawn Service. • Obtain customer information such as name, address, payment method, and enter orders using company specific software. Also answering questions from customers. • Attend focus meetings regarding sales scripts and how to better target the needs and interests of specific audiences. • Handling up to 200 calls daily from potential customers who have been solicited… Show more • Reading from scripts in order to persuade potential customers to purchase Lawn care products provided by Scott's Lawn Service. • Obtain customer information such as name, address, payment method, and enter orders using company specific software. Also answering questions from customers. • Attend focus meetings regarding sales scripts and how to better target the needs and interests of specific audiences. • Handling up to 200 calls daily from potential customers who have been solicited through advertisements and /or referred by current clients. Show less



TRU GREEN

• Sales Representative

  • Mar 2012 - Aug 2013

  Tampa, Florida Area • Performing 100-200 calls daily to potential customers who have been solicited through web and direct mail advertisements and have submitted online inquires for service. • Contact 50-100 prior clients to inquire about the reason for discontinuing their services, then taking action to resolve the grievance (ex. discounts, refunds , and manager approved offers) • Obtain and process customer information such as name, address, and payment method, and enter orders. • Consistently review… Show more • Performing 100-200 calls daily to potential customers who have been solicited through web and direct mail advertisements and have submitted online inquires for service. • Contact 50-100 prior clients to inquire about the reason for discontinuing their services, then taking action to resolve the grievance (ex. discounts, refunds , and manager approved offers) • Obtain and process customer information such as name, address, and payment method, and enter orders. • Consistently review accounts to ensure that appropriate changes were implemented to resolve customers' complaints. Show less



Humana

• United States
• Insurance
• 700 & Above Employee

• Referral Specialist

  • 2012 - 2012

  Contacting members to inform them of updated benefits on their policy,how to utilize the benefit ,and how it affects their current policy.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer service agent/ Quality assurance agent

  • Oct 2009 - Sep 2011

  Tampa/St. Petersburg, Florida Area .Contacted 200-300 new T-mobile customers daily to review their recently acquired accounts,ensuring they have all the features they requested an none that were not. Also informing new customers of calling restrictions,overage misunderstandings,and phone functions. .Reviewed 20-30 agent calls (3calls per agent) to ensure company and client policy are being upheld, as well as meeting with agents who need to enhance their performance. .Meeting with supervisors to ensure they are updated on… Show more .Contacted 200-300 new T-mobile customers daily to review their recently acquired accounts,ensuring they have all the features they requested an none that were not. Also informing new customers of calling restrictions,overage misunderstandings,and phone functions. .Reviewed 20-30 agent calls (3calls per agent) to ensure company and client policy are being upheld, as well as meeting with agents who need to enhance their performance. .Meeting with supervisors to ensure they are updated on all new and current policies/procedures required by the company. Show less