Experience

Spire - Coaching & Leadership

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Founder

  • Jan 2018 - Present

  Developing leaders for a better world Spire aims to develop socially responsible leaders who will create positive change in their communities. Through workshops and programs students develop skills in relation to Self, Team and Community Leadership which are highly relevant in the workplace and the community. Spire’s programs are underpinned by the Social Change Model of Leadership (SCM), where leadership is seen as a purposeful, collaborative, values-based process that results… Show more Developing leaders for a better world Spire aims to develop socially responsible leaders who will create positive change in their communities. Through workshops and programs students develop skills in relation to Self, Team and Community Leadership which are highly relevant in the workplace and the community. Spire’s programs are underpinned by the Social Change Model of Leadership (SCM), where leadership is seen as a purposeful, collaborative, values-based process that results in positive social change (for more information about the Social Change Model of Leadership Development) Show less



Leaders Institute of South Australia

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Program Manager - Governor's Leadership Foundation Program & Youth Programs

  • Nov 2020 - Aug 2022

  Adelaide, South Australia, Australia Managing the delivery of the Governor's Leadership Foundation program. Drove creation and execution of the inaugural Youth Governor’s Leadership Foundation Program, which expanded the Institute’s product/service offering into the untapped youth leadership education market, delivered measurable social change leadership outcomes, increased engagement with the South Australian Governor (Patron), the Chief of Education of SA, Educational Institutions, Non-Profit Organisations and Alumni, and… Show more Managing the delivery of the Governor's Leadership Foundation program. Drove creation and execution of the inaugural Youth Governor’s Leadership Foundation Program, which expanded the Institute’s product/service offering into the untapped youth leadership education market, delivered measurable social change leadership outcomes, increased engagement with the South Australian Governor (Patron), the Chief of Education of SA, Educational Institutions, Non-Profit Organisations and Alumni, and culminated in the graduation of a diverse cohort of 21 high school students. (2022). Developed and facilitated the Young Women's Leadership Program with Zonta Club of Adelaide (2021 and 2022).

• Program Coordinator - Governor’s Leadership Foundation Program

  • Nov 2020 - Feb 2022

  Adelaide, South Australia, Australia Supporting leaders across SA running the Governors Leadership Foundation (GLF) Program.



Curtin University

• Australia
• Higher Education
• 700 & Above Employee

• Leadership Program Coordinator

  • Mar 2013 - Dec 2017

  Perth, Australia Developing leadership in student's personal, professional and community life. Responsible for the coordination of two leadership development programs (see flyers below): - The John Curtin Leadership Academy (72 x Curtin University Students/year) - The Sir Charles Court Young Leaders Program (30 x Year 10's) Based on the 'Social Change Model of Leadership' empowering students to be social change agents, with the following values: Equity, Social justice, Collaboration… Show more Developing leadership in student's personal, professional and community life. Responsible for the coordination of two leadership development programs (see flyers below): - The John Curtin Leadership Academy (72 x Curtin University Students/year) - The Sir Charles Court Young Leaders Program (30 x Year 10's) Based on the 'Social Change Model of Leadership' empowering students to be social change agents, with the following values: Equity, Social justice, Collaboration, Citizenship and Service. The ultimate aim is to make a better world and a better society for self and others. The programs focus on developing skills of the self, the team, and the community. Specific training modules focus on teamwork, communications, goal setting, public speaking and project management. The John Curtin Leadership Academy program culminates in a semester-long community-based team project. Show less



William Angliss Institute

• Australia
• Higher Education
• 400 - 500 Employee

• Management Lecturer - Higher Education

  • Feb 2012 - Dec 2012

  Melbourne, Australia o Providing high quality teaching and assessment to Bachelor degree business management students o Preparing lesson plans and developing teaching material o Contributing to improvements of subject and assessment protocol o Managing diversity in the classroom and fostering inclusivity o Instilling commitment to service excellence and professionalism in the students



International College of Hotel Management

• Bachelor Degree Subject Developer

  • 2011 - 2012

  Adelaide, Australia Contracted to develop curriculum for a new double-Bachelor degree program, the Bachelor of Business (Hospitality Management) and Bachelor of International Hotel Management (Swiss Hotel Association). o Conducting thorough research to develop two new Bachelor degree subjects: • The Contemporary Hospitality and Tourism Industry • Managing Food and Beverage Operations o Creating a Learner’s Guide, a Lecturer’s Guide, three Assessments and all resource material o Ensuring strict… Show more Contracted to develop curriculum for a new double-Bachelor degree program, the Bachelor of Business (Hospitality Management) and Bachelor of International Hotel Management (Swiss Hotel Association). o Conducting thorough research to develop two new Bachelor degree subjects: • The Contemporary Hospitality and Tourism Industry • Managing Food and Beverage Operations o Creating a Learner’s Guide, a Lecturer’s Guide, three Assessments and all resource material o Ensuring strict adherence to subject learning outcomes o Structuring the subjects to be taught over an 18-week teaching semester, involving a 1-hour lecture and 1.5-hour tutorial each week Show less



William Angliss Institute

• Australia
• Higher Education
• 400 - 500 Employee

• Business Management Teacher - Vocational Education

  • 2010 - 2011

  Melbourne Area, Australia Providing high quality teaching, training and assessment to Diploma and Advanced Diploma business management students to meet Australian Industry Standards and comply with the Australian Qualifications Framework. o Teaching the following management subjects: • Providing Quality Customer Service • Managing Diversity in the Workplace • Dealing with Conflict Situations • Work in a Socially Diverse Environment • Working with Colleagues and Customers o Preparing lesson plans… Show more Providing high quality teaching, training and assessment to Diploma and Advanced Diploma business management students to meet Australian Industry Standards and comply with the Australian Qualifications Framework. o Teaching the following management subjects: • Providing Quality Customer Service • Managing Diversity in the Workplace • Dealing with Conflict Situations • Work in a Socially Diverse Environment • Working with Colleagues and Customers o Preparing lesson plans and developing teaching material o Teaching class sizes of 15 – 20 students on-campus and 10 – 15 students by flexible off-campus delivery Show less



Self employed

• Freelance Business English Consultant

  • 2006 - 2008

  Rio de Janeiro Area, Brazil Contracted for: o Teaching Finance, Marketing and Project Management disciplines to engineers and executives at Shell, BHP Billiton and Petrobras (Brazil’s largest energy company) o Developing student-specific lesson plans and conducting classes in both private one-to-one and small group class contexts o Developing employees’ grammar knowledge, correcting pronunciation, improving fluency, increasing vocabulary and discussing business protocols



Crystal Cruises

• United States
• Leisure, Travel & Tourism
• 700 & Above Employee

• Front Office Guest Relations

  • 2004 - 2006

  Worldwide (6-Star, 1080 guest capacity, “World’s Best Large Cruise Ship”- Conde Nast Magazine) o Working on-board one of the world's most luxurious cruise-liners and visiting over 40 countries o Delivering the highest level of professional and personalised frontline guest service following the highly regarded 'Crystal Basics' service methodology o Training and rostering staff o Acting as communication centre for whole ship, dealing with complaints and going above and beyond to satisfy special… Show more (6-Star, 1080 guest capacity, “World’s Best Large Cruise Ship”- Conde Nast Magazine) o Working on-board one of the world's most luxurious cruise-liners and visiting over 40 countries o Delivering the highest level of professional and personalised frontline guest service following the highly regarded 'Crystal Basics' service methodology o Training and rostering staff o Acting as communication centre for whole ship, dealing with complaints and going above and beyond to satisfy special requests of discerning guests o Maintaining guests’ on-board accounts with a USD$10k cash float o Ensuring smooth and rapid embarkation and debarkation of 1000-guests o Following Occupational Health and Safety at all times and assisting guests with boat drills Show less



InterContinental Sydney

• Guest Relations Supervisor

  • Feb 2002 - Jul 2004

  Sydney Area, Australia (5-Star, 503 deluxe rooms) o Compiling the Guest Relations Training Manual and training 7 staff. o Taking care of, and being main point of contact for, all VIPs (corporate executives, politicians, celebrities, repeat guests and those celebrating special occasions) o Assisting in the management of the Club Lounge operations (Food and Beverage, reception, staffing, taking reservations, organising special requests, meeting and greeting, checking in/out, management of guests accounts… Show more (5-Star, 503 deluxe rooms) o Compiling the Guest Relations Training Manual and training 7 staff. o Taking care of, and being main point of contact for, all VIPs (corporate executives, politicians, celebrities, repeat guests and those celebrating special occasions) o Assisting in the management of the Club Lounge operations (Food and Beverage, reception, staffing, taking reservations, organising special requests, meeting and greeting, checking in/out, management of guests accounts, effectively dealing with complaints) o Managing the InterContinental Ambassador and Priority Membership Club o Assisting in managing the rebranding and refurbishment process in 2003 -Associate of the Month (Jan 2004) Show less