Experience

Mosaic

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Client Manager

  • Sep 2018 - Present

  Houston, Texas



Ameriprise Financial Services, LLC

• United States
• Financial Services
• 700 & Above Employee

• Client Specialist

  • Apr 2018 - Sep 2018

  Kingwood, Texas



Ameriprise Financial Services, LLC

• United States
• Financial Services
• 700 & Above Employee

• Client Services & Trading Paraplanner

  • Aug 2012 - Sep 2017

  Houston, TX • Processing, monitoring, and verifying securities trades for individual accounts as well as block-trading for multiple accounts for a private wealth management firm managing over $1 billion in assets • Assist the Financial Advisors by attending client meetings, recording, transcribing and documenting meeting notes while insuring timely follow-up of actionable items • Handle client calls and requests for market specific information, account information, proposals, and sales and marketing… Show more • Processing, monitoring, and verifying securities trades for individual accounts as well as block-trading for multiple accounts for a private wealth management firm managing over $1 billion in assets • Assist the Financial Advisors by attending client meetings, recording, transcribing and documenting meeting notes while insuring timely follow-up of actionable items • Handle client calls and requests for market specific information, account information, proposals, and sales and marketing materials in a professional and timely manner • Responsible for managing the Financial Advisors calendars and scheduling meetings for prospective and existing clients • Responsible for calling potential and existing clients to address requests and inquiries while building and retaining client assets • High level research to fulfill inquiries, resolve issues, and provide prompt resolution • Position myself as a resource for internal and external clients • Preparation and processing of client account paperwork and accepting full accountability for an item until resolved • Processing and handling of client account deposits for contributions, rollovers and non-qualified monies Show less



Invesco US

• Internal Retirement Sales Consultant

  • Aug 2010 - Jan 2012

  • Responsible for sales and asset retention in all corporate qualified plans, including 401(k)s, Solo 401(k)s, 403(b)s, 457’s as well as Non-Qualified plans, including SIMPLE IRAs, SEP IRAs, as well as Traditional and Roth IRA accounts • Strive to acquire new business and manage current relationships via promotion of Invesco’s products and services • Consultative selling strategies to build and maintain financial advisor and industry counterpart relationships in partnership with the… Show more • Responsible for sales and asset retention in all corporate qualified plans, including 401(k)s, Solo 401(k)s, 403(b)s, 457’s as well as Non-Qualified plans, including SIMPLE IRAs, SEP IRAs, as well as Traditional and Roth IRA accounts • Strive to acquire new business and manage current relationships via promotion of Invesco’s products and services • Consultative selling strategies to build and maintain financial advisor and industry counterpart relationships in partnership with the external wholesaler • Coordinate with field wholesaler to adhere to special client requests, e.g. sales proposals, Morningstar Plan Status and Comparison Reports, DC Plan Analyzer Benchmarking Reports, as well as Plan Fee Benchmarking reports • Work closely with registered representatives, agents, and brokers to customize the ideal investment vehicle for their client’s and prospective client’s retirement plans • Leverage long-term relationships developed over the phone to assist the external wholesaler in securing in-person appointments in key offices in the territory • Develop personal business and territory plans with weekly, monthly, and quarterly goals • Participate in after-hours client sponsored events and meetings • Research issues and provide problem resolution for financial representatives Show less



AIM Investments/ Invesco AIM/ Invesco

• Technical Retirement Specialist/ Chairman's Council Representative

  • Jun 2005 - Jul 2010

  • Responsible for assisting internal and external clients with technical retirement questions, including IRS rules and regulations, and for possessing the ability to comprehend the effects these questions have on our shareholders • Maintain valuable professional relationships with other departments (such as Control, Retail Marketing, Retirements Processing, etc.) in an effort to provide excellent customer service by fully using all available resources, as well as positioning myself to be a… Show more • Responsible for assisting internal and external clients with technical retirement questions, including IRS rules and regulations, and for possessing the ability to comprehend the effects these questions have on our shareholders • Maintain valuable professional relationships with other departments (such as Control, Retail Marketing, Retirements Processing, etc.) in an effort to provide excellent customer service by fully using all available resources, as well as positioning myself to be a resource in kind • Accountable for handing client walk-ins, trade estimates, and in-bound account paperwork, including assisting other departments with clarifying call-outs to ensure prompt and accurate processing • Act as a retirement loan contact to internal and external clients with regards to Invesco policies and procedures for 403(b) and Solo 401(k) loans • Deliver quality customer service via inbound calls from shareholders and financial intermediaries while also using multiple computer applications to access account information and reference materials needed during the call • Enter financial and non-financial transactions and verify completeness and accuracy of work. • Conduct research and, if necessary, process adjustments independently or in concert with other departments to the mutual satisfaction of the client and the company • Perform a detailed evaluation of inquiries and rejected transactions, take appropriate action for each item and oversee the quality and timeliness of resolution, so that it meets company and client standards • Monitor the quality and timeliness of service delivery to customers in order to guarantee customer satisfaction by accepting full accountability for an item until resolved Show less