Experience

Bamboo

• United States
• Social Networking Platforms
• 1 - 100 Employee

• Customer Experience Analyst

  • Oct 2022 - Present

  Ghana



Jumia Group

• Nigeria
• Technology, Information and Internet
• 700 & Above Employee

• Senior Support Executive - JumiaPay

  • May 2019 - Sep 2020

  Greater Accra, Ghana Giving excellent customer experience through the use of JumiaPay on all Jumia Merchant platforms.

• Senior Customer Service Executive - Prepayment Department

  • May 2017 - Apr 2019

  Greater Accra, Ghana Provided exceptional support to customers over calls. Liaised with finance to confirm prepaid packages within order processing time. Maintaining a prepayment queue of only net orders.



Jumia Market

• United States
• 1 - 100 Employee

• Country Finance Operations - Ghana

  • Jan 2015 - Apr 2017

  Greater Accra, Ghana Constant interaction with Account managers for clarity in vendor concern and quick dissemination of information. Ensured timely vendor payout, invoicing and accurate commission reporting to avoid undue penalties.



Dream Finance Limited

• India
• Financial Services

• Credit/Relationship Officer

  • Mar 2014 - Oct 2014

  Greater Accra, Ghana



GLICO Life Insurance

• Ghana
• Insurance
• 100 - 200 Employee

• Claims Associate

  • Oct 2012 - Oct 2013

  Greater Accra, Ghana Policy reviewing; Management of wrongful premium deduction for non-policyholders, over-deducted premium and deletion of withdrawn, surrendered and matured policies from the system