Experience

IER Pty Ltd

• Australia
• Market Research
• 1 - 100 Employee

• Field Research Officer

  • Nov 2023 - Present

  Melbourne, Victoria, Australia IER conducts research at events all over Australia, many of which involve researchers out in the field conducting surveys and collecting data. My job is to coordinate the field research aspect of research projects. This includes, ensuring that events are adequately staffed and that staff are equipped and trained to complete their research tasks efficiently and effectively. As part of this work, I will update and document processes for effective staff and resource… Show more IER conducts research at events all over Australia, many of which involve researchers out in the field conducting surveys and collecting data. My job is to coordinate the field research aspect of research projects. This includes, ensuring that events are adequately staffed and that staff are equipped and trained to complete their research tasks efficiently and effectively. As part of this work, I will update and document processes for effective staff and resource deployment. Create training resources for new casual field researchers, attend events to brief and supervise field researchers, and report back to Project Managers regarding field researchers' performance. Show less



Compass Education

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Client Support Officer

  • Dec 2020 - Nov 2023

  Hawthorn, Victoria, Australia Working as a Client Support Officer in Melbourne I provided a high level of support to over 2,000 schools via phone, live chat and email. I helped train new employees and effectively escalated product issues to the appropriate teams.

• Client Support Officer

  • Feb 2022 - Sep 2022

  London, England, United Kingdom Moving into a new team in London, I played a major role in recreating our external facing knowledge base articles to fit the UK market. I was involved in early team decisions and actively learning everything I could about the UK education system and MIS market. I supported newer employees with product queries and got involved in product scoping tasks.



Compass Education UK

• United Kingdom
• Software Development
• 1 - 100 Employee

• Onboarding Consultant

  • Sep 2022 - Aug 2023

  London, England, United Kingdom My main job is to onboard our new schools from their existing MIS to Compass. This involves manual data migration, managing client expectations, regular client meetings, using project management tools to manage the onboarding project of each school effectively and efficiently. I am also involved in other teams at Compass, providing product support and knowledge to my colleagues, assisting with decision making, organising key events and actively participating in as much of the start-up… Show more My main job is to onboard our new schools from their existing MIS to Compass. This involves manual data migration, managing client expectations, regular client meetings, using project management tools to manage the onboarding project of each school effectively and efficiently. I am also involved in other teams at Compass, providing product support and knowledge to my colleagues, assisting with decision making, organising key events and actively participating in as much of the start-up journey as I can. Show less



The Social Research Centre

• Australia
• Research Services
• 100 - 200 Employee

• Telephone Interviewer

  • Jul 2020 - Dec 2020

  I participated in project briefs and conducted social research surveys via telephone.



Montmorency Eltham RSL

• Gaming attendant, Bartender and Waitress

  • Apr 2017 - Dec 2020

  Eltham



Anytime Fitness Australia

• Australia
• Wellness and Fitness Services
• 200 - 300 Employee

• Membership Consultant

  • Sep 2017 - Sep 2019

  Eltham, Victoria