Experience

Blackbaud - Asia Pacific

• Australia
• Software Development
• 1 - 100 Employee

• Team Leader and Principal Consultant

  • May 2023 - Present

  New Zealand



Blackbaud Pacific Pty Ltd

• Senior Consultant

  • May 2020 - Present

  New Zealand As a Senior Core Services Consultant, my primary focus was delivering top-quality services to our new and existing customer base. These services ranged from new business implementations, module implementations custom training and ad-hoc consulting, through to Database Reviews and Managed Services. In addition to this I was responsible for the up-skilling and onboarding of new and existing team members, assisting with the general maintenance of our Core Services Consulting documentation and… Show more As a Senior Core Services Consultant, my primary focus was delivering top-quality services to our new and existing customer base. These services ranged from new business implementations, module implementations custom training and ad-hoc consulting, through to Database Reviews and Managed Services. In addition to this I was responsible for the up-skilling and onboarding of new and existing team members, assisting with the general maintenance of our Core Services Consulting documentation and collaboration with immediate team members and those from other teams. Key Responsibilities included: - Delivering high quality consulting services across the Core Product suite with a primary focus on Raiser's Edge NXT, Omatic Software and Blackbaud Merchant Services - Taking the lead in the delivery of Managed Services as both Engagement Manager and Primary consultant to key clients in both the CRM and Core teams. Creating referenceable customers and promoting Customer Delight. - Identifying opportunities for cross-skilling and coaching within the Core Team and delivering this as time allowed with the intention of giving our customers access to the best possible Services team Blackbaud has to offer. - Liaising between multiple teams to package and roll out Managed Services offerings. - Creating and maintaining resources for all the Core Consultants to call on when delivering standard and Managed Services (where appropriate). - Promoting collaboration and fostering relationships between the Core Team, particularly when Blackbaud became a "Remote First" company, encouraging the use of the Employee Assistance Program for colleagues requiring additional support, and escalating any concerns to my line manager where appropriate. Show less



Blackbaud - Asia Pacific

• Australia
• Software Development
• 1 - 100 Employee

• Solutions Engineer

  • Aug 2015 - May 2020

  Hamilton, New Zealand As a Solutions Engineer it is my job is to gain a deep understanding of the needs of our clients, current and prospective, and design a solution which will support and facilitate their needs both now and in the future. I work closely with other members of my team to ensure that the services we provide and the outcomes we promise are deliverable and realistic based on each organisations needs and their resources. Core Responsibilities included: - Supporting the Internal and External… Show more As a Solutions Engineer it is my job is to gain a deep understanding of the needs of our clients, current and prospective, and design a solution which will support and facilitate their needs both now and in the future. I work closely with other members of my team to ensure that the services we provide and the outcomes we promise are deliverable and realistic based on each organisations needs and their resources. Core Responsibilities included: - Supporting the Internal and External Sales Team in responding to RFPs, reviewing and assisting with Proposals, Scoping projects, Creating Scopes of Work, etc. - Building relationships with key stakeholders internally and externally to ensure a high level of connection and interdependence between the customer and Blackbaud, driving customer delight and success - Delivering highly tailored product demonstrations across the Core Suite of products to showcase our products (primarily Raiser's Edge 7, Raiser's Edge NXT and Omatic), dynamically answering questions, enacting scenarios and highlighting the value our products bring to our customers. - Acting as "the Bridge" between Sales and Services to ensure that the projects we were selling and scoping were achievable and beneficial for Blackbaud and the customer. - Attending, Presenting and Representing Blackbaud Pacific at a number of sector events including FINZ, FIA and Blackbaud Conferences. - Maintaining, creating and managing all Sales template and documentation, ensuring they were kept up to date, easily accessible, usable and understandable. and in all the regions we covered. I built meaningful relationships with key stakeholders within those organisations, leveraging the knowledge and trust I had gained within the sector during my time as a consultant, and then used this information to design a solution which would support and facilitate the customer's immediate needs as well as support them into the future.

• Fundraising Systems Consultant

  • Jan 2014 - Jul 2015

  Hamilton, New Zealand In this role I was responsible for the implementation of new Raiser's Edge databases with a range of clients, as well as providing ad-hoc consulting services, training and support for clients. I also worked extensively with the Omatic suite of product with a main focus on ImportOmatic and SegmentOmatic. I serviced the Asia-Pacific region working with clients across Australia and New Zealand, and reaching out as far as Singapore and Hong Kong.



University of Cambridge

• United Kingdom
• Research Services
• 700 & Above Employee

• Database Coordinator

  • Sep 2012 - Sep 2013

  Cambridge, United Kingdom Working in the central development office for the University of Cambridge I was a "super user" of the Raiser's Edge database. I was responsible for large scale data integration and update projects, as well as for providing detailed analysis and outputs for teams across the office. I was also heavily involved in the on-boarding and training of new staff, and also for providing refresher training where necessary. I worked tirelessly to enhance and streamline system use and outputs, and… Show more Working in the central development office for the University of Cambridge I was a "super user" of the Raiser's Edge database. I was responsible for large scale data integration and update projects, as well as for providing detailed analysis and outputs for teams across the office. I was also heavily involved in the on-boarding and training of new staff, and also for providing refresher training where necessary. I worked tirelessly to enhance and streamline system use and outputs, and to continue to improve relationships between the central development office and the college development offices. Show less



Birkenhead Sixth Form College

• United Kingdom
• Education Management
• 1 - 100 Employee

• Exam/Database Administrator

  • Aug 2010 - Sep 2012

  United Kingdom Undertaking a split role between the Exams and Database departments at the college, I was a pivotal player in ensuring that the college year ran smoothly in regards to those departments. I worked closely with my two line managers to ensure that work was delivered quickly, accurately and in the most efficient manner possible. My responsibilities included: - Assisting students from the application phase, through enrollment and study right up to graduation - Registering students for… Show more Undertaking a split role between the Exams and Database departments at the college, I was a pivotal player in ensuring that the college year ran smoothly in regards to those departments. I worked closely with my two line managers to ensure that work was delivered quickly, accurately and in the most efficient manner possible. My responsibilities included: - Assisting students from the application phase, through enrollment and study right up to graduation - Registering students for exams, making the entries with the exam boards, organising, invigilating and administering examination sessions, through to recording and disbursing results to students. - Taking the lead in the administration of the adult and community learning examinations and assessments. - Reporting on success both internally at the college, but also to the government for funding purposes. Show less



Weber Family

• Au Pair

  • Jul 2009 - Jun 2010

  Heitersheim Germany Caring for two young boys ages 2 and 5 in the Baden-Württemberg area of Germany. Daily duties included taking the children to Kindergarten, cooking meals, general housekeeping and entertaining the boys.



Call 24-7/WNS

• Claims Coordinator

  • Jan 2009 - May 2009

  Marple, UK