Experience

Destination Madison

• United States
• Hospitality
• 1 - 100 Employee

• Sales & Services Assistant

  • Feb 2023 - Present

  Madison, Wisconsin, United States



University of Wisconsin-La Crosse

• United States
• Higher Education
• 700 & Above Employee

• Student Outreach Center Manager

  • Jan 2022 - May 2022

  La Crosse, Wisconsin, United States Set objectives for the call center’s day-to-day activities to ensure the staff meet goals Trained personnel to maintain high customer service standards Monitored and improved telephone handling and other communication skills Evaluated staff members performance with key metrics Prepared reports for different departments or upper management

• Student Outreach Representative

  • Sep 2021 - Jan 2022

  La Crosse, Wisconsin, United States Performed outbound calls to alumni and friends of the university Retained details regarding contact information and size of donations Utilized computer and business software systems Responded to questions and provide a personalized conversation



Mount Horeb

• Nanny

  • Sep 2017 - Jun 2021

  Responsible for three school-aged children on a part-time basis during the school year and full time during summer break Guided children by modeling honesty and reliability Prepared tasteful meals and snacks Performed basic household cleaning and organizing of play areas



Gray's Tied House

• Hostess

  • May 2017 - Aug 2017

  Verona, Wisconsin, United States Greeted customers with a friendly and inviting presence Provided customers with accurate wait time estimates Maintained a neat, organized front-of-house environment Answered phones and scheduled reservations with large parties