Experience

Titan Shops

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Service Associate

  • Aug 2023 - Present

  Fullerton, California, United States - Operated monetary transactions on the cash register while ensuring a friendly, welcoming environment for all customers by greeting and following up with each of them - Recorded inventory of items sold in store then used that data to restock apparel and food products on the sales floor - Prepared and packed items for orders that were made online along with providing customers with their orders once they were ready to be picked up



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Brand Representative Lead

  • Oct 2021 - Aug 2023

  Cerritos, California, United States - Trained associates on cash register operations, customer servicing on the sales floor, and stock procedures - Assisted the management team by coordinating tasks among associates and guided them in completing their duties effectively before their shifts ended - Contributed to increasing the store’s loyalty score and optimized sales goals by upselling to customers - Served as the managers’ assistant for other brand representatives by answering any of their questions regarding… Show more - Trained associates on cash register operations, customer servicing on the sales floor, and stock procedures - Assisted the management team by coordinating tasks among associates and guided them in completing their duties effectively before their shifts ended - Contributed to increasing the store’s loyalty score and optimized sales goals by upselling to customers - Served as the managers’ assistant for other brand representatives by answering any of their questions regarding work-related topics such as tasks, scheduling, or sales, and offered my support in solving customer conflicts

• Keyholder

  • Dec 2021 - Jan 2022

  Cerritos, California, United States - Gained experience in business analytics by interpreting business metrics such as units per transaction, conversion rates, and sales from both the current and previous year to help plan and improve daily operating decisions - Communicated with and reported business metrics and other related details to all of the management team - Oversaw and assigned tasks to associates to maximize store efficiency and maintain a productive work environment so that all store goals were being met -… Show more - Gained experience in business analytics by interpreting business metrics such as units per transaction, conversion rates, and sales from both the current and previous year to help plan and improve daily operating decisions - Communicated with and reported business metrics and other related details to all of the management team - Oversaw and assigned tasks to associates to maximize store efficiency and maintain a productive work environment so that all store goals were being met - Managed and resolved customer conflicts by understanding and accommodating the customer, while still following store policies, to ensure the customer was satisfied and would shop with us again



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Brand Representative

  • Sep 2019 - Oct 2021

  Cerritos, California, United States - Provided customer service to all customers by identifying their wants & and needs, recommending specific clothing items, and suggesting style tips - Helped contribute to the store’s loyalty program by enrolling new customers as members and assuring existing members of their points & and rewards - Practiced effective folding techniques and replenished inventory to maintain sales floor cleanliness and organization.