Experience

The Seven Hills School

• Librarian

  • May 2015 - Present

  Walnut Creek, Ca Committed to fostering a love for learning among diverse age groups, I excel in planning and executing comprehensive library services and programming tailored for Pre-school through 8th-grade students. With a dedicated focus on diversity, equity, and inclusion, I actively contribute to maintaining the library collection and supporting seamless library operations. 🔍 Key Contributions: Service Excellence: Strategically plan and implement dynamic library services that cater to the… Show more Committed to fostering a love for learning among diverse age groups, I excel in planning and executing comprehensive library services and programming tailored for Pre-school through 8th-grade students. With a dedicated focus on diversity, equity, and inclusion, I actively contribute to maintaining the library collection and supporting seamless library operations. 🔍 Key Contributions: Service Excellence: Strategically plan and implement dynamic library services that cater to the educational needs of a broad age range. Program Innovation: Develop engaging programs that captivate and inspire students from Pre-school to 8th grade. Collection Management: Contribute to maintaining a diverse and inclusive library collection to meet the varied interests of our student community. Operational Support: Provide essential support to library operations, ensuring an accessible and welcoming environment for all. Show less



SHN Theatres

• Membership Representative

  • Mar 2014 - Jul 2015

  San Francisco Bay Area In my role as Membership Services Supervisor, I deliver unparalleled customer service to the public through direct telephone, letter, and electronic channels on a daily basis. Serving as a dedicated sales and service agent for patrons at Shorenstein Hays Nederlander Theatres, I not only facilitate seamless transactions but also contribute to a positive patron experience. Key Responsibilities: 📞 Direct Customer Service: Provide prompt and personalized assistance to patrons… Show more In my role as Membership Services Supervisor, I deliver unparalleled customer service to the public through direct telephone, letter, and electronic channels on a daily basis. Serving as a dedicated sales and service agent for patrons at Shorenstein Hays Nederlander Theatres, I not only facilitate seamless transactions but also contribute to a positive patron experience. Key Responsibilities: 📞 Direct Customer Service: Provide prompt and personalized assistance to patrons, ensuring their needs are met with the highest level of satisfaction. 💡 Sales Expertise: Serve as a knowledgeable sales agent, guiding patrons through membership options and enhancing their engagement with our theatres. 📝 Database Management: Accurately enter valuable customer feedback into the patron database, contributing to ongoing improvements in service quality. Show less



Various Theatres

• Stage Manager

  • Jun 2008 - May 2014

  Varies locations As a seasoned Stage Manager, I have expertly coordinated all facets of production, ensuring the flawless execution of performances. From managing rehearsals, actors, technicians, and costume fittings to collaborating with front-of-house staff and directors, I am dedicated to the smooth flow of every production. Key Contributions: 🎬 Rehearsal Mastery: Skillfully guide and manage rehearsals, fostering a collaborative and productive environment for creative excellence. 🤹‍♂️… Show more As a seasoned Stage Manager, I have expertly coordinated all facets of production, ensuring the flawless execution of performances. From managing rehearsals, actors, technicians, and costume fittings to collaborating with front-of-house staff and directors, I am dedicated to the smooth flow of every production. Key Contributions: 🎬 Rehearsal Mastery: Skillfully guide and manage rehearsals, fostering a collaborative and productive environment for creative excellence. 🤹‍♂️ Production Oversight: Oversee actors, technicians, props, and costume fittings to guarantee the seamless integration of all elements. 🤝 Collaborative Liaison: Act as a crucial link between various production components, fostering effective communication with front-of-house staff and the director. 🚀 Crisis Management: From rehearsals to live performances, adeptly handle emergencies and troubleshoot issues to ensure uninterrupted show delivery. Show less



Teavana

• General Manager

  • Sep 2011 - Feb 2014

  Greater San Diego Area I played a pivotal role in driving the success of Teavana by delivering exceptional business results through effective leadership and unparalleled customer experiences. With a keen focus on store operations, I meticulously orchestrated a harmonious blend of merchandising, staffing, development, and sales to create an elevated and memorable store experience. Key Achievements: 📈 High Business Results: Spearheaded strategies that contributed significantly to the store's success… Show more I played a pivotal role in driving the success of Teavana by delivering exceptional business results through effective leadership and unparalleled customer experiences. With a keen focus on store operations, I meticulously orchestrated a harmonious blend of merchandising, staffing, development, and sales to create an elevated and memorable store experience. Key Achievements: 📈 High Business Results: Spearheaded strategies that contributed significantly to the store's success, driving impressive business outcomes. 🌐 Elevated Store Experience: Transformed store operations to create a distinctive and elevated experience for customers through strategic merchandising and sales initiatives. 🤝 Leadership Excellence: Led and motivated a high-performing team, fostering development and ensuring a collaborative work environment. 💡 Innovative Sales Approaches: Implemented creative sales tactics to enhance customer engagement and drive revenue growth. Show less