Experience

HOUSTON METHODIST HOSPITAL

• United States
• Medical Practices
• 200 - 300 Employee

• Patient Access Coordinator

  • Sep 2020 - Present

  Houston, Texas, United States



Houston Methodist

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Associate

  • Sep 2020 - Present

  Sugar Land, Texas, United States Promoted to this role on the 29th day of August 2021. The Patient Access Services (PAS) Coordinator functions in a lead capacity, generally for a specific area and shift. Provides operational support and performs all or any of the following: Under the direction of PAS leadership, assist in organizing work schedules and assignments, review and edit time cards, conduct quality assurance audits, train and mentor staff, provide feedback to the manager on staff performance and developmental needs… Show more Promoted to this role on the 29th day of August 2021. The Patient Access Services (PAS) Coordinator functions in a lead capacity, generally for a specific area and shift. Provides operational support and performs all or any of the following: Under the direction of PAS leadership, assist in organizing work schedules and assignments, review and edit time cards, conduct quality assurance audits, train and mentor staff, provide feedback to the manager on staff performance and developmental needs, participate in the development staff, lead and regularly perform special projects, collect/analyze/report on data, and other responsibilities of a similar nature and level. Also performs duties at the staff level such as registration, scheduling, insurance verification, etc. Serves as the liaison between management, staff, physicians/physician offices, insurance providers, and others for routine matters as the primary point of contact for resolving questions and issues. May work in an on-call rotation, serving as a point of contact after hours. Show less



Prime Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Admission Liaison/Utilization Review Coordinator

  • Apr 2018 - Nov 2020

  Lynwood, California, United States Coordinates hospital bed reservations from physician offices, medical groups, hospital emergency department, and short-stay/ambulatory services for same-day and future requests. Conducts utilization reviews to determine if patients are receiving care appropriate to illness or condition. Monitors patient charts and records to evaluate care concurrent with patient's treatment. Compile and collect required data, according to policies and regulations. Consult with physicians as needed.



UCLA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Coordinator

  • Apr 2017 - Apr 2018

  Westwood Strong interpersonal skills, able to interact with the public in a high-volume setting. Utilize listening skills to identify the concerns and take appropriate action when needed. Problem solve patients presenting a wide range of behaviors, while demonstrating CI-CARE. Skill in speaking clearly and distinctly, using appropriate vocabulary and grammar to obtain and convey information to individuals and organization. Skill in independent decision-making, while multitasking various duties… Show more Strong interpersonal skills, able to interact with the public in a high-volume setting. Utilize listening skills to identify the concerns and take appropriate action when needed. Problem solve patients presenting a wide range of behaviors, while demonstrating CI-CARE. Skill in speaking clearly and distinctly, using appropriate vocabulary and grammar to obtain and convey information to individuals and organization. Skill in independent decision-making, while multitasking various duties. Intermediate knowledge of P.C. functions. Organizational skills in a systematic manner, minimizing duplication of efforts. Adapting and implementing change frequently. Knowledge of Hospital Admissions and Registration procedures. Ability to work with minimum to no supervision. Detail orientated. Ability to perform basic arithmetic computation to determine required deposits. Demonstrate ability to adhere to policies and procedures Show less



Monarch HealthCare

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Performance Improvement Coordinator

  • Jan 2015 - Mar 2017

  Irvine, Ca Coordinate services/case management for non-episodic and non-catastrophic cases. Confirm scheduling of doctor visits/services with patients. Manage/respond constructively to challenging patient interactions. Adhere to HIPPA regulations. Access insurance plan systems to verify insurance eligibility/benefits for patients and seek additional information as necessary. Review and analyze patient data reports. Input/Update patient demographic data into computer system. Update and upload patient care… Show more Coordinate services/case management for non-episodic and non-catastrophic cases. Confirm scheduling of doctor visits/services with patients. Manage/respond constructively to challenging patient interactions. Adhere to HIPPA regulations. Access insurance plan systems to verify insurance eligibility/benefits for patients and seek additional information as necessary. Review and analyze patient data reports. Input/Update patient demographic data into computer system. Update and upload patient care data (e.g., care plan data, inpatient data, and patient program flags). Generate reports on patient data through relevant computer systems/applications. Export to Excel spreadsheet. Assist in audits and extract supplemental data. Assist with project management. Outreach/Health fairs. Demonstrate knowledge of basic medical terminology and human anatomy to document patient information. Assist with Provider Symposium event planning Show less



AAA

• Retail

• Emergency Roadside Dispatch

  • Jan 2012 - Jan 2015

  Burbank, California Receive calls from customers/members in need of emergency roadside assistance. Dispatch to the local stations/drivers for immediate assistance. Handle membership information (e.g., payments, address update, additional add-ons) upon member request. Continuously giving stellar customer service at all times. Multitasking in very critical circumstances. Handling incoming/outgoing calls, with heavy volume. Toggle between several screens at once, while giving directions and routing calls. CAD… Show more Receive calls from customers/members in need of emergency roadside assistance. Dispatch to the local stations/drivers for immediate assistance. Handle membership information (e.g., payments, address update, additional add-ons) upon member request. Continuously giving stellar customer service at all times. Multitasking in very critical circumstances. Handling incoming/outgoing calls, with heavy volume. Toggle between several screens at once, while giving directions and routing calls. CAD software. Show less



At&T customer service number 888-471-7358 att uverse at&t customer service phone number

• Directory Assistance Operator

  • Jul 2000 - Dec 2009

  Van Nuys, California Handle a high volume of calls daily. Up to 1700 incoming calls daily. Demonstrate and deliver sincere customer service was the main objective on every call. Along with problem solving and making sure customers’ needs were met. Bringing resolutions, calmly, to irate customers. Input customer request in a data entry computer system. Toggling amongst multiple screens, while multitasking maps and directions, upon customer request. All while being precise and quick on every call.