Experience

Leftclick - South Africa
• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee
• Help Desk Coordinator

  • Jun 2023 - Present


Bidvest Steiner

• South Africa
• Business Supplies & Equipment
• 200 - 300 Employee

• Service Coordinator

  • Nov 2021 - Mar 2023

  Cape Town, Western Cape, South Africa


Gijima
• South Africa
• IT Services and IT Consulting
• 700 & Above Employee
• Service Coordinator

  • Aug 2021 - Nov 2021
• Service Coordinator 1

  • Apr 2012 - Jun 2021

  Cape Town Area, South Africa

• Client Contact Centre Agent

  • Dec 2017 - Oct 2018



Pick n Pay

• France
• Retail
• 1 - 100 Employee

• Email and Escalations Agent

  • Oct 2017 - Dec 2017

  Cape Town Area, South Africa Offering 1st line support to Pick n Pay stores and assigning calls to relevant departments and vendors.

• Sap Authorizations Administrator

  • Feb 2013 - Sep 2017

  Cape Town Area, South Africa • Administer and manage user provisioning and authorisations across the SAP technology platforms. • Maintain access to securable SAP resources. • To ensure appropriate user and system access within the SAP landscape. • Administer and manage authorizations with SAP • Assists with the resolution of negative audit findings reported by internal or external auditors. • Setting up user logon ids and assigning/resetting/revoking passwords and access • Adhere to the client’s… Show more • Administer and manage user provisioning and authorisations across the SAP technology platforms. • Maintain access to securable SAP resources. • To ensure appropriate user and system access within the SAP landscape. • Administer and manage authorizations with SAP • Assists with the resolution of negative audit findings reported by internal or external auditors. • Setting up user logon ids and assigning/resetting/revoking passwords and access • Adhere to the client’s policies, procedures and standards, to ensure consistency in application across the organisation. • Perform normal and exceptional process of security authorization requests. • Document information security standards and procedures relevant to the SAP environment. • Provide user statistics on respective SAP systems (e.g. created users, deleted users, locked user, users not logged in 90 days). • Liaise with the client centre that controls and monitors SAP authorizations across the SAP landscape.

• Telephony, Email and Escalations Agent

  • Jul 2009 - Feb 2013

  Cape Town Area, South Africa Offering 1st line support to Pick n Pay stores and assigning calls to relevant departments and vendors.



Asda

• Retail
• 700 & Above Employee

• Inbound Colleague – Inbound Home Shopping Customer Services.

  • Nov 2008 - Jul 2009

  Cape Town Area, South Africa Offering 1st line support to ASDA stores and online home shopping customers and assigning calls to the relevant departments and vendors.



Retail Impact Marketing and Advertising

• Account Executive (Junior)

  • Apr 2005 - Jun 2008

  Duties: • Discussing products, services and advertising requirements of clients. • Setting up meetings with clients and other agency staff. • Working with Account Director and Account Manager to brief media, creative and research staff and assist with the formulation of marketing strategies. • Liaising with, and acting as the link between the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively. • Overseeing… Show more Duties: • Discussing products, services and advertising requirements of clients. • Setting up meetings with clients and other agency staff. • Working with Account Director and Account Manager to brief media, creative and research staff and assist with the formulation of marketing strategies. • Liaising with, and acting as the link between the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively. • Overseeing the status of advertising campaigns. • Meeting deadlines and prioritising tasks • Writing reports, keeping records and financial details. • Undertaking administrative tasks. • Becoming familiar with the nature of client’s products, business culture and competition and understanding the possibility of changes to these. • Arranging and attending and reporting on key decisions • Also assisting Reception with switchboard duties when needed. • Keep accurate records of the courier bookings and complete the relevant house orders. • Type various documents and electronic information. • File data and perform other routine clerical tasks as assigned and for other departments as needed. • Order and maintain relevant office supplies for effectiveness of person duties. • Operate and arrange maintenance on a variety of standard office machines, including computers, phones, fax, printers and photocopy machines • Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff, and interpret and respond clearly and effectively to spoken request over the phone or in person, and to verbal or written instructions. • Establish and maintain effective working relationships with co-workers, managers and the general public. Perform duties in an efficient, professional and courteous manner. • Support the Production and Account Management teams with their projects Show less