R&D, Principal QA Engineer

• Dec 2019 - Present

QA Manager (US/UK)

• Jan 2019 - Dec 2019

Manager, Hardware QA

• Oct 2017 - Jan 2019

Senior Systems Test Engineer, QA (Software, Hardware and Mobile Devices)

• Nov 2014 - Oct 2017

Develop detailed test plans and test cases based on functional and technical specifications as well as customer deployment requirements.Perform end-to-end system level testing as per the user story/test plan to validate hardware products against functional and technical specifications.Create documentation such as test strategy, test plan, trouble tickets, bug reports with detail description of issue identified, steps to reproduce and supporting data.Interface with engineering, product managers, 3rd party suppliers/vendors, internal support/field engineering staff as needed for root cause analysis and resolution.Track and drive resolution of firmware, hardware and system bugs.Continuously improve validation methodologies with the team.Support internal teams (field support, operation, sales, engineering) with product knowledge, product setup/configuration for demos or test validation process.Build and maintain test infrastructure such as test lab, test vehicle, test equipment and materials.Regular formal reporting on projects, test progression and KPIs.Certified Scrum Master. Agile project management.

Tier3 Technical Support Engineer

• Mar 2013 - Nov 2014

Responsible for Technical Support Tier I & II trouble ticket escalations. Issues and bugs investigation and reporting, data collection, communication and escalation to global technical support. Hardware field testing, test case creation, setup and execution. Technical issue resolutions and on-site customer support. Technical documentation writing/creation for educational purposes and technical support team enrichment. Technical support team training and mentoring. Technical team member on-boarding.

Field Solutions/Product Engineer

• Mar 2011 - Mar 2013