Experience

PurePoint Financial

• United States
• Banking
• 1 - 100 Employee

• Business Systems Consultant, Vice President

  • Nov 2015 - Present

  Tempe, AZ Responsible for analytical and system administration support as well as conducting User Acceptance Testing of modifications, enhancements, and configuration changes made to PurePoint Financial applications. Functions in a "Lead" Analyst capacity and serves as an internal consultant to other areas of the PurePoint Financial. In addition to typical Analyst functions such as creating testing artifacts and evaluating the outcome of testing to ensure the tests have accurately passed, lead… Show more Responsible for analytical and system administration support as well as conducting User Acceptance Testing of modifications, enhancements, and configuration changes made to PurePoint Financial applications. Functions in a "Lead" Analyst capacity and serves as an internal consultant to other areas of the PurePoint Financial. In addition to typical Analyst functions such as creating testing artifacts and evaluating the outcome of testing to ensure the tests have accurately passed, lead peer reviews of documentation, mentors team members and represents Director and team on project-level meetings, committees, and cross-functional teams. Position involves work directing test execution and managing the defect resolution process. Major responsibilities include:  UAT Planning  UAT Execution  Defect Management  Analytical Support  System Administration  Manage Business System Analysts Show less



Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Senior Business Analyst

  • Apr 2014 - Nov 2015

  Phoenix, Arizona Area Lead the analysis of the needs of the most complex functional business areas within Republic Services in order to ascertain and recommend the best system solutions / procedures for routine software development and enhancement projects. Through all phases of project / process development, you will act as the liaison between the various business areas and the IT group. Will leverage knowledge of and experience with systems and design processes to work closely with the IT experts to design… Show more Lead the analysis of the needs of the most complex functional business areas within Republic Services in order to ascertain and recommend the best system solutions / procedures for routine software development and enhancement projects. Through all phases of project / process development, you will act as the liaison between the various business areas and the IT group. Will leverage knowledge of and experience with systems and design processes to work closely with the IT experts to design, develop, document and test solutions that meet each business area's needs, ensuring that the scope of work and solution requirements are clearly documented, communicated and validated. The lion's share of work will be project-based and in a web environment, but will simultaneously work on smaller enhancements or modifications. While the numbers vary, the standard work load includes two to four larger software development projects and several smaller enhancement or modification projects. Show less



IBM Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Managing Consultant

  • May 2006 - Apr 2014

  Strategically design and offer efficient and useful banking, finance, and insurance solutions and systems for clients through effective utilization of extensive industry experience and CRM systems knowledge. Direct a team of analysts and information architects. Utilize the RUP methodology in documenting processes, requirements, rules, and user interfaces to gather accurate results. Perform analysis, documentation, and data transformation from existing systems into optimized industry data… Show more Strategically design and offer efficient and useful banking, finance, and insurance solutions and systems for clients through effective utilization of extensive industry experience and CRM systems knowledge. Direct a team of analysts and information architects. Utilize the RUP methodology in documenting processes, requirements, rules, and user interfaces to gather accurate results. Perform analysis, documentation, and data transformation from existing systems into optimized industry data warehouses. Manage the design and implementation of call center processes using background on call centers’ IP Telephony - Telecommunications (CTI) Show less



US Bank

• Banking

• Business Analyst Lead

  • Aug 2004 - May 2006

  Led a team of three analysts in the implementation of new CRM processes and systems, which increased efficiency and sales. These CRM systems were implemented in large sales and service call centers. Led every phase of the projects, including process definition, requirements gathering and documentation, testing, and implementation.



CNT

• United States
• Computer Networking Products
• 700 & Above Employee

• SR Business Analyst

  • Nov 1999 - Aug 2004

  Skilfully administered and monitored more than 20 computer engineers in a technical support call center. Developed and designed the entire work processes and call flows. Gained exceptional skill and experience in managing CRM, CTI, IP Telephony, and other telecommunication needs of the department. Employed extensive proficiency in reporting and processing scorecards, which were provided directly to the executive team.



Lurie Besikof Lapidus & Company, LLP

• United States

• Administrator Tax Dept.

  • 1996 - 1999

  Tax Dept. Administrator