Experience

Harlingen Consolidated Independent School District

• United States
• Education Administration Programs
• 300 - 400 Employee

• Computer Technician

  • Oct 2010 - Present

  Install, maintain, and service desktops, laptops, multimedia projectors, and audio/visual systems in a classroom environment. Also set up and maintain iPads along with installing software and performing updates with the JAMF MDM system. Assist with other technology needs at the campus level as needed. Install, maintain, and service desktops, laptops, multimedia projectors, and audio/visual systems in a classroom environment. Also set up and maintain iPads along with installing software and performing updates with the JAMF MDM system. Assist with other technology needs at the campus level as needed.



Texas State Technical College

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Technician

  • Jan 2008 - Oct 2010

  Provided Tier 1 service to internal and external customers as needed via phone, email, or chat. Set up laptops for internal customers and provided services to students needing assistance with email accounts, access to Blackboard and Moodle Learning Management Systems. Serviced employee systems via remote access. Escalated service requests as necessary. Provided Tier 1 service to internal and external customers as needed via phone, email, or chat. Set up laptops for internal customers and provided services to students needing assistance with email accounts, access to Blackboard and Moodle Learning Management Systems. Serviced employee systems via remote access. Escalated service requests as necessary.