Experience

HCA Florida Gulf Coast Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Case Management Assistant

  • Aug 2023 - Present

  • Serves as a patient advocate, coordinating with RN Case managers and Social workers to provide services after discharges and hospital stays. • Providing support to RN Case managers and Social workers. • Creating referrals to post-acute providers and sending necessary medical records for the referral packet. • Provides support to expedite discharges and intervenes post-acute referrals. • Organizing the department’s worklists and prioritizing them to prevent delaying patient care. • Observes discharge plans and dates to ensure that patients receive their Important message from Medicare (IMM form). • Obtains physicians signatures on required Case management forms and documents. • Sets up patient transportations and ensures all required documents, forms, and packets are complete. • Following up on post-acute referrals, providing assistance to identifying barriers and parameters. Show less



EMERALD COAST OBGYN OF THE PANHANDLE, LLC

• United States
• Hospitals and Health Care

• Referral Coordinator

  • Jun 2022 - Sep 2023

  • Handling insurance verification and sending out courtesy messages to patients about patient responsibility for their upcoming visits and procedures. • Direct patient contact. • Front line medical receptionist. • Collecting payments, copays, deductibles, and/or coinsurance. • Verifying patient demographics, ensuring all information in the patient chart is accurate, and making necessary changes if needed. • Performing clerical and admin work. • Serves as a float person in both the scheduling department and the front office staff. • Processing and organization of fax documents for incoming and outgoing referrals. • Contacting patients in a timely manner to get appointments scheduled due to a referral. • Adhering to HIPAA regulations. • Proven experience with EMR systems (specifically Athena, Phreesia, and Qure4U). • Scheduling appointments for patients using a multiple scheduling template. • Knowledge with medical terminology regarding gynecology. • Knowledge with CPT and ICD-10 codes. Show less



Digestive Diseases Center

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Medical Receptionist

  • Aug 2020 - May 2022

  • Answered telephone, direct phone calls, and took messages. • Answered patient questions and concerns. • Processed medical records request, while maintaining strict confidentiality. • Organized fax documents (incoming and outgoing), and delivered it to the right receivers. • Created appointments for patients using a multiple scheduling template. • Obtained prior-authorizations for insurance policies. • Verified prior-authorizations for insurance policies. • Collected copays, deductibles, and/or coinsurance. • Proven experience with utilizing EHR systems (specifically NextGen). • Experienced both electronic health records and paper charts. • Well-versed with Gastroenterology medical terminology. • Processed outgoing referrals to different specialists and healthcare providers. • Provided excellent communication between office staff and patients. • Trained new hires for the front office staff. Show less