Experience

BULSTRAD LIFE VIENNA INSURANCE GROUP

• Bulgaria
• Insurance
• 100 - 200 Employee

• Business Solution Analyst (Application Manager)

  • Mar 2021 - Present

  ▪ daily monitoring of the proper functioning of the internal applications (including manual QA in test and production environment, participation in the implementation of new features); ▪ help with the creation of variety of reports and statistics in the system; ▪ frequently communication with the vendors in order to resolve issues; ▪ analyzing and writing requirements for changes which have to happen in the applications; ▪ creating and performing tests for the changes, providing support and user training (documentation and training creation); ▪ responsible for incident handling and resolution, coordination of follow-up actions; ▪ acts as a link between business and the ICT developers. Show less



Publix Ltd

• Bulgaria
• Technology, Information and Internet
• 1 - 100 Employee

• • Sep 2018 - Feb 2021

  ▪ create and implement internal audit and quality control procedures for processes within the company▪ monitoring of payment and processes transaction as per existing procedures ▪ using quality monitoring data management system to compile and track performance at team and individual level▪ keeping regular full reports and providing feedback to the team leaders and managers in accordance with the company’s QA policies▪ providing trend data and giving recommendations for changes to processes, procedures and training▪ performing all other duties regarding Finance Service Quality assigned by management▪ identify and escalate issues/bugs that require IT development▪ prepare regular and ad hoc reports Show less

• • Oct 2015 - Aug 2018

  ▪ monitoring clients’ accounts and transaction data for suspicious activities and possible fraud▪ handle payment and processes transaction as per existing procedures▪ analyse and prevent Credit Card and alternative payment methods' fraud▪ escalate in a timely manner all important issues related to fraud, AML and KYC procedures to direct supervisor



Max Telecom

• Bulgaria

• Customer Contact Center Representative

  • Oct 2013 - Feb 2015

  ▪answer incoming customer queries ▪assistance on technical issues and device settings ▪credit control activities ▪answer incoming customer queries ▪assistance on technical issues and device settings ▪credit control activities



Vivacom

• Bulgaria
• Telecommunications
• 700 & Above Employee

• • Feb 2010 - Apr 2013

  ▪assessment and monitoring the risk of new and existing customers▪supporting the policies and procedures for determination of credit risk▪observing of keeping the rules of credit policy▪observing the contractual dead-lines of work processes

• • May 2008 - Feb 2010

  ▪assessment and monitoring the risk of new and existing customers

• • Nov 2006 - May 2008

  ▪answer incoming customer queries